Name: Sharps Bedrooms
Rating: 3.96

“Unprofessional, false promises and very disappointed. First visit by agent, quote the price then came second time to get it signed and increased the the price £800. Was assured and promised that we will get Wardrobs installed by 9th December. we ripped out carpet and our old ones, from the room, Shraps called to inform us today; because my wife didn’t pick her phone (she wasn’t main contact) yesterday so they can’t deliver the Wardrobs before Christmas and delivery will be in mid January ). They make absurd excuses and false promises to delay the installation. Apparently we aren’t the only customers they postponed until the new year. Suffice to say, I’m going to cancel the order tomorrow we no longer trust them and are very disappointed.”

Helpful Report

Posted 5 years ago

“Unprofessional, false promises and very disappointed. First visit by agent, quote the price then came second time to get it signed and increased the the price £800. Was assured and promised that we will get Wardrobs installed by 9th December. we ripped out carpet and our old ones, from the room, Shraps called to inform us today; because my wife didn’t pick her phone (she wasn’t main contact) yesterday so they can’t deliver the Wardrobs before Christmas and delivery will be in mid January ). They make absurd excuses and false promises to delay the installation. Apparently we aren’t the only customers they postponed until the new year. Suffice to say, I’m going to cancel the order tomorrow we no longer trust them and are very disappointed.”

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Posted 5 years ago

“Awful. Three months of farcical mistakes and still no conclusion. Stressful and expensive. Customer services are possibly the worst I have ever come across. Go elsewhere.”

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Posted 5 years ago

“Not worth one star. Already had one repair to our wardrobe fitted 10 days ago due to poor fitting, only to find another panel has been damaged. Very upset would not recomend”

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Posted 5 years ago

“Horrible service. Had a sales person come to our house to create some wardrobes. Didn’t get our designs. When calling up sharps directly, they said a regional manager would call us and give us a discount. I still have not had a call back. I’d rather pay towards another service and company thanks!”

Helpful Report

Posted 5 years ago

“I recently contracted with Sharps for them to install x2 sets of wardrobes in 2 rooms in a new build my husband and I recently acquired. As a general comment, I am extremely disappointed with the customer service and lack of care to my new flat re: installation. I would expect that a company which prides itself on being a specialist in wardrobe installations in the country would provide me with value for money. I would not recommend Sharps for the reasons set out below. 1. First of all, they did not deliver all the parts as promised. They missed out on 4 mirrors and when we raised this with customer services during the first few days when the wardrobes were being installed, they blamed us for not checking off a box on the design plans (even though this was the designer’s responsibility to check off AND despite the mirrors in any event being included on the order form). - Customer services was very defensive, and my husband and I actually caught them lying over the phone. They initially said they had all the same papers as we did and there would be no deviation, however when we checked our order form it did say that 4 mirrors formed a part of the order. We raised it with the same customer services representative and she back-tracked and then said that the order forms wouldn’t exactly be the same for data protection reasons. - We caught them lying again in a second phone call when the same rep told me that my husband in a separate call with them had agreed for them to deliver the mirrors on a Saturday (when he hadn’t so agreed). When he followed this up with them she said that because he didn’t say no to a Saturday delivery she assumed that a Saturday would work for us and that was deemed as agreed upon. - The same customer service representative said the fitter could also order the mirrors, though when we spoke to him he said that he couldn’t do this and everything had to go through customer services re: orders. This again shows how disjointed the entire process was. - When we caught her out, my husband said that she must have recordings to check what was said and what wasn’t. To our surprise, she said we don’t record our conversations and we only log them. This obviously shows a lack of dedication to providing a good customer service and client experience. 2. We were disappointed with the level of care the fitter exercised whilst fitting the wardrobes. - No floor protector was used when laying down tools on our oak floors in the landing area which wasn’t a room where the wardrobes were being installed. We had taken pictures to prove this. - We noticed sharp dents in our new oak floors on the landing area near where the tools were placed which looked like timber had been dumped on it. The varnish had chipped and there were visible holes. When we asked the fitter about this, he said ‘wood can’t damage wood, unless you really thrash it against the floor’ which I find to be a ridiculous response and didn’t address the fact that damage was done to our floor! - We also found dents in the wall, scraped paint near the windows etc in each of the rooms where the wardrobes were installed. - On the same day we spoke to the fitter about the damage done to the floor, he was working in the second room fitting wardrobes. We noticed during the time he was working in that room that there was a chink in the wall with scraped off paint. At the end of the day, the same chink looked as if it had been covered up with glue. This shows that he tried to hide the damage done to the second room even after we had warned him about creating further damage to the flat. I would not recommend Sharps to anyone after this experience.”

Helpful Report

Posted 5 years ago

“One star,is it actually worth that?????? Salesman arrived and promptly told us that a Sharps Wardrobe wasn't "custom built" or "made to measure" as the doors are a prescribed height and width so our room dimensions were made to fit these restrictions.We were also told we couldn't have the pull down rails due the height restriction.I almost cancelled at this stage but only proceeded after a large discount was offered. The surveyor restored the pull down rails and said the salesman don't really know what they are doing!!! Installation date arrived and it turned out that the wardrobes had no backs or ceilings,no mention of this at anytime!!! Oops.The general quality of the internal lining of the wardrobe was poor,cheap quality chipboard with stuck on plastic veneer.No edges sealed,so it will be interesting to see how long these edges last.We had pull out shoe racks,the edges of which were rough and sharp and would have damaged the "solid oak" doors we opted for.When I complained about this I was told this was an acceptable quality and was told to "open the doors wide so the edges don't touch the doors". What a joke!!! I had the the led lights as an extra,these are "secured" with tiny clips with sticky backs, these have failed already and wires visible and hanging down everywhere.I have filed down the rough edges myself and secured the wires with Bluetack.For the price I paid,I was expecting a high quality wardrobe, what I got was a poor quality, poorly finished interior to the wardrobe concealed by reasonable quality doors,top of the price range!As for the guarantee,well there are exclusions!!!Need I say more??? All in all a poor quality wardrobe,worth a fraction of the price paid.Go to the showroom and look very carefully before committing yourself. Very, very disappointed with my Sharps experience.”

Helpful Report

Posted 5 years ago

“You are worth nothing to this company they just want your money. We had a wardrobe installed by sharps in September 2019, after a pleasant meeting with the sales guy (Patrick) it all went down hill from there. Being told by the savour what the sales guy had told us wasn't possible in the space we have unless we have a "Custom built" wardrobe and had to sign paper work to say its not the normal spec. Now correct me if i'm wrong but all adverts state "Made to fit" During Install, the installer was then trying to change the design further from what the Savour had drawn up! After the installer had finished i was given the chance to look at the "FINISHED" product. The doors on the sliding wardrobe were warped, and scratched all down the sides from delivery, the shelves were dented and chipped (which the installer tried to cover up) Nothing was cut straight. After refusing to sign any paper work we had the regional installation manager come out and look at the install, after initially being told by him "it might be dirt and just need cleaning" Once he properly took a look at it and saw it was actually dented, he took a proper look and did a survey on the install and found the following faults: Installer has not fitted frame work correctly Bottom Track has been fitted on facings rather than MDF Slam Posts not the correct width Scribe quality not to customers satisfaction (Quality of cut on panels) Draws fitted with 2 screws and as such are loose Worktop has lower than expected quality and should have been replaced or refaced by the installer. Parts left over and not installed by installer which should be on the wardrobe All these problems led to the ENTIRE wardrobe being taken out and reinstalled by a different installer to the correct install specifications. So 3 days off work (1 for install, 1 for survey to be taken and 1 for Re-install) My 3 days off work and my MONTH of delays in getting my issues rectified was worth £200 off the final payment. So over £2500 worth and all we were offered was a "whoops sorry" here's £200 for your trouble. This was with 50% off and a further %20 so the "Actual" price should have been over £4500??? Speaking to the guys who disassembled the faulty wardrobe "This is about the 3rd one we have had to take out in recent months" We are not a one off YOU HAVE BEEN WARNED”

Helpful Report

Posted 5 years ago

“Awful!! Was very excited to get a walk in wardrobe only to be told they could not do hardly anything I asked for because It is not made to measure. I later discovered that you can get the same materials from b&q and just get a good carpenter to fit to your spec for a third of the price. Avoid at all costs!!!”

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Posted 5 years ago

“Ridiculously expensive, doors look excellent but the carcus is is cheap, badly made chipboard. You are paying for the name and the 47 departments that you have to speak to if ( when) you have a problem.”

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Posted 5 years ago

“We had wardrobe built in our spare bedroom. The initial conversation and meetings were great of course they were selling something but once we’ve paid the deposit and most of the payment it just went downhill from there. First when the doors were delivered two of them were bent but they were still installed and the builder said he will order new ones. Never happened until they wanted the final payment which I refused to pay until they fixed the doors. They called to say they weren’t convinced that the doors were faulty so they arranged someone to visit and check which was ok. So they asked when I was free and I said for them to confirm - no confirmation happened they just turned up and of course no one was at home. So they tried from work and I’ve rejected their calls probably twenty times without exaggeration, only for them to let me know that they are door. Anyway finally they fixed the doors. What they don’t tell you is that they leave the rubbish behind. They left the rubbish in our balcony. So I called again to ask if they collect the rubbish and they said sure. The lady I spoke to asked when I was free and I said weekend and alas, they came on Tuesday. Of course no one was home and the lady who called had the nerve to say that their time was wasted and said I couldn’t have asked for a weekend since she was the one who booked this. And she finally agreed to schedule a weekend and said I had to take the rubbish out by wait for it... 5am! Ok! At that point I couldn’t even believe it after paying almost £3000 and that’s already with ‘20% off’ that that’s how they treat their customers. Just unbelievable i had to put the phone down!”

Helpful Report

Posted 5 years ago

“Terrible service from Sharps, from start to finish. The installation was ridiculously poorly finished. If I had know, I would bought a couple of doors, a rail and a few shelves and done it myself. Definitely not worth almost £3000 for this mess. My wife was told on the day that the carpet could not stay when the first surveyor gave us the choice before the installation. The second engineer who came to fix the work of the first idiot who installed it admitted that it was a terrible work and if it was him, he would have asked for the wardrobe to be redone. Customer service was inneficient, and offered me eventually £50 for the inconvenience, without even any proper apologies. One of the worst company I have dealt with.”

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Posted 5 years ago

“Having agreed a simple design and paying a large deposit 3 months and six visits by their representatives shapes cancel the contact based the room was to to small to work in and demanded to use my master bedroom as workshop to cut up all the materials. This would require all the furniture out and contaminant the room in MDF dust. Sharps brochure illustrations shows operatives using power tools without the dust extract.”

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Posted 5 years ago

“Poor and unimpressed so far ☹️”

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Posted 5 years ago

“I did not even get to first base. I first contacted sharps through a lovely lady at your store in Leamington Spa who arranged for a Gentlemen!!? (Nick) to come out to our property in Cambridge for a discussion and measurements. The representative took measurements and we were informed that within a week we would have a quote for all three bedrooms. A week came and went no contact week 2 came and went no contact, I subsequently contacted Sharps and was informed that some one would contact me about the quote within the day - modes operandi once again no contact. As an idiot persisted and contacted the Sharps representative(Nick) directly, who then informed me he would send the quote to me the same evening that was almost 2 weeks ago. Hey Nick grow a pair and just say you do not want to deal with us. No problem because I have now gone to a company who knows all about customer service.”

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Posted 5 years ago

“well we had very nice guy come out do all the measurements and then a survey guy whould come out and check what he had put down on paper work the the surver came out and first thing he said was ours doors wont fit In the space that is there as we dont make to order different sizes and then said a small side wall whould need to come away to make room for there doors of which was on the first guys report then got told i need to take out all the shell in both rooms well the first guy seen that i had my arm up in a sling so was going to do no work do we have only just moved here and been living out of cardboard boxs for 3 weeks so we ended up cancelling the order and getting a refund of our deposit and no compensation for now going to to go with some one else to do the work wand having to wait another 6 weeks living out of cardboard boxs well they are opposite another company in Aberdeen called dm designs who came out and sorted all the work out thanks to them sharps bedrooms are poor sell manship whould never go to them again”

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Posted 6 years ago

“MY GOD how this company has gone down hill in 10 years and nobody cares and all you speak too is people that speak over you and are condescending, they haven't got anything right from selling or over selling in our case, to Survey been incorrect to materials been delivered damaged (on 3 occasions the same piece of furniture) to the material being different in the rooms but it is the same style just a different colour, to be told the colour means that the material is different which is total rubbish.........amazing how they want the money up front (THERE IS A REASON FOR THIS) the only person that has been any good was the fitter and following the drawings he had to make numerous adjustments, ordered in April just finished last Friday unbelievable, I will be doing everything in my power to ensure nobody purchases from Sharps again, they are well over priced and the materials are no better than a normal DIY place at very expensive prices, half price sale so that meant that our furniture was originally £32,000 no way. Disgusting throughout the whole process”

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Posted 6 years ago

“I done the wardrobes recently but they made different colour it was completely different from my choice . When I called them , they didn’t take any responsibility and they lied . Now, I’m gonna complain them to CAB . The worst company I ever seen . I am saying to everyone don’t go to the that company . You will be so regret .”

Helpful Report

Posted 6 years ago

“Very disappointed with this company. They promise a purpose built and individual wardrobe. The end door of the wardrobe is not flush with the side wall panel. According to customer service area manager we signed the drawings but this was not brought to our attention by the designer or surveyor and there is nothing written on our paperwork or a key to the drawings. I was told by the installer and service manager that it is just the way it is despite an independent carpenter reviewing it and saying there is no reason it is built in that way. Very expensive, poor customer service and once they have your money there is no negotiation. Do not buy from them.”

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Posted 6 years ago

“Absolutely Disgusted ! If I was to write everything that went wrong, this review would never end. Sales person told us we could have everything we wanted that we discussed so we SINGHED (but she lied). Surveyor told us that we cannot have what we discussed with her because the measurements did not add up to fit the spaces (he also lied). We were not happy with this so we called sharps, we arranged for both surveyor and sales to come out together to find a compromise (only the surveyor turned up and lied again). We agreed to what was discussed even tho it was not what we had originally wanted (we compromised). We were messed about with what days the fitter will arrive, nearly a week after the delivery work finally started. OR NOT, they had ordered the wrong stuff, they had measured incorrectly so items were too small. 2.5weeks later work was completed, for what was meant to be a 2 day job. The fitter was brilliant! However he had to alter what we discussed with the surveyor as it wasnt going to work. When the surveyor showed us the computer design's We questioned the look of drawings, we were told the they were not correctly depicting the design. Every time we spoke to customer service they returned to the comment "but that's what you singhed off on", which was false according to the information provided from the surveyor. There were many other mishaps that we haven't mentioned.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Sharps Bedrooms Reviews