Phillip J
You are worth nothing to this company they just want your money. We had a wardrobe installed by sharps in September 2019, after a pleasant meeting with the sales guy (Patrick) it all went down hill from there. Being told by the savour what the sales guy had told us wasn't possible in the space we have unless we have a "Custom built" wardrobe and had to sign paper work to say its not the normal spec. Now correct me if i'm wrong but all adverts state "Made to fit" During Install, the installer was then trying to change the design further from what the Savour had drawn up! After the installer had finished i was given the chance to look at the "FINISHED" product. The doors on the sliding wardrobe were warped, and scratched all down the sides from delivery, the shelves were dented and chipped (which the installer tried to cover up) Nothing was cut straight. After refusing to sign any paper work we had the regional installation manager come out and look at the install, after initially being told by him "it might be dirt and just need cleaning" Once he properly took a look at it and saw it was actually dented, he took a proper look and did a survey on the install and found the following faults: Installer has not fitted frame work correctly Bottom Track has been fitted on facings rather than MDF Slam Posts not the correct width Scribe quality not to customers satisfaction (Quality of cut on panels) Draws fitted with 2 screws and as such are loose Worktop has lower than expected quality and should have been replaced or refaced by the installer. Parts left over and not installed by installer which should be on the wardrobe All these problems led to the ENTIRE wardrobe being taken out and reinstalled by a different installer to the correct install specifications. So 3 days off work (1 for install, 1 for survey to be taken and 1 for Re-install) My 3 days off work and my MONTH of delays in getting my issues rectified was worth £200 off the final payment. So over £2500 worth and all we were offered was a "whoops sorry" here's £200 for your trouble. This was with 50% off and a further %20 so the "Actual" price should have been over £4500??? Speaking to the guys who disassembled the faulty wardrobe "This is about the 3rd one we have had to take out in recent months" We are not a one off YOU HAVE BEEN WARNED
4 years ago
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