I recently contracted with Sharps for them to install x2 sets of wardrobes in 2 rooms in a new build my husband and I recently acquired. As a general comment, I am extremely disappointed with the customer service and lack of care to my new flat re: installation. I would expect that a company which prides itself on being a specialist in wardrobe installations in the country would provide me with value for money. I would not recommend Sharps for the reasons set out below. 1. First of all, they did not deliver all the parts as promised. They missed out on 4 mirrors and when we raised this with customer services during the first few days when the wardrobes were being installed, they blamed us for not checking off a box on the design plans (even though this was the designer’s responsibility to check off AND despite the mirrors in any event being included on the order form). - Customer services was very defensive, and my husband and I actually caught them lying over the phone. They initially said they had all the same papers as we did and there would be no deviation, however when we checked our order form it did say that 4 mirrors formed a part of the order. We raised it with the same customer services representative and she back-tracked and then said that the order forms wouldn’t exactly be the same for data protection reasons. - We caught them lying again in a second phone call when the same rep told me that my husband in a separate call with them had agreed for them to deliver the mirrors on a Saturday (when he hadn’t so agreed). When he followed this up with them she said that because he didn’t say no to a Saturday delivery she assumed that a Saturday would work for us and that was deemed as agreed upon. - The same customer service representative said the fitter could also order the mirrors, though when we spoke to him he said that he couldn’t do this and everything had to go through customer services re: orders. This again shows how disjointed the entire process was. - When we caught her out, my husband said that she must have recordings to check what was said and what wasn’t. To our surprise, she said we don’t record our conversations and we only log them. This obviously shows a lack of dedication to providing a good customer service and client experience. 2. We were disappointed with the level of care the fitter exercised whilst fitting the wardrobes. - No floor protector was used when laying down tools on our oak floors in the landing area which wasn’t a room where the wardrobes were being installed. We had taken pictures to prove this. - We noticed sharp dents in our new oak floors on the landing area near where the tools were placed which looked like timber had been dumped on it. The varnish had chipped and there were visible holes. When we asked the fitter about this, he said ‘wood can’t damage wood, unless you really thrash it against the floor’ which I find to be a ridiculous response and didn’t address the fact that damage was done to our floor! - We also found dents in the wall, scraped paint near the windows etc in each of the rooms where the wardrobes were installed. - On the same day we spoke to the fitter about the damage done to the floor, he was working in the second room fitting wardrobes. We noticed during the time he was working in that room that there was a chink in the wall with scraped off paint. At the end of the day, the same chink looked as if it had been covered up with glue. This shows that he tried to hide the damage done to the second room even after we had warned him about creating further damage to the flat. I would not recommend Sharps to anyone after this experience.