Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first man that came stayed for quite along time went to fetch the door handle from his car came back and knocked my large whisky jar over and broke it it was a 4.5litre which is not cheap to replace . Then spent 3 hrs doing a design which we liked and put £2000 deposit to have it fitted . Then there surveyer came to take final measurements so the material can be ordered on checking measurements to be then told the original design will not work this was on 2 bedrooms both where wrong. On redisigning both bedrooms and then to be told it’s going to cost £1400 more, on being told to cancel the order and give my deposit back the surveyor called his manager who agreed to do the bedrooms for original price. Our bedrooms are not a normal size the walls are not all 90 degree angles one corner is at 45 degrees to the next that is why we decided on sharps they should know what they are doing. The bedrooms are due to be fitted late may”

Helpful Report

Posted 5 years ago

“Shambles , they came to take measurements then just disappeared, never contacted me again , what the hell!”

Helpful Report

Posted 5 years ago

“Avoid this company When second survey arrived to take proper measurements , he desided to change handles and put them lower . Wardrobe 1, cheapings. Bedsides scratches, chest of drawers - cheapings and unleveled. Wardrobe 2- rail not leveled, cheapings , shelves with a gaps ( looking so unprofessional). Desc came already folty from monufacture ( top) , shelves unleveled. For so much money quality is very bad. I'm no recommending this company. I have emailed twice and no one came to review as promised. Rubbish wasn't collected . They just say, but for thousand pounds they charge is better to buy from Ikea . Work is very bad. No one cares about you as a customer.”

Helpful Report

Posted 5 years ago

“Yet again, the salesman designer and the surveyor have given very different information. This is baffling and frustrating. E.g., I asked, "Can't I just have shelves here with no backs and sides?" The salesman said "No" then the surveyor eventually said "You could just have shelves here"! You have also failed to be able to produce a simple small cupboard in an alcove with central doors. Really disappointed with the process.”

Helpful Report

Posted 5 years ago

“Been waiting for someone to call me back since the visit. When we placed the order I was told we were looking at mid April for install and that the room needed to be empty for the survey. Survey happened now being told mid May. Clothes everywhere Bernice was to get a manger to call me 1 week later still waiting”

Helpful Report

Posted 5 years ago

“We had the initial visit from the designer called Kathy Geminiani, not only she is late which was not a big deal, but from the moment she walked through the door, she has showed no people skills, no greetings, come across quite rude with an attitude, this certainly does not leave a good impression and I am not happy with what I have seen so far, if the designer can't even leave a good first impression, how can I trust that the process afterwards can be reliable? So I have asked her to leave my house to stop wasting each other's time. It's a no no from me.”

Helpful Report

Posted 5 years ago

“ancel… Very disappointed I can’t even cancel the installation as I’ve signed my agreement. Deposit was to be paid of £700 after having. Designer visit and measure up, they actually took the full amount instead leaving my partner overdrawn! Money was in savings and had to ask for a refund. We were given an installation date for tomorrow -25th March and received a call today that there is no one available now can they come on Friday 26th instead! My partner and I are I. The office every day and cannot just change our time requests off last minute at work. I called Debbie the area manager and she said it’s okay! They are fully CRB checked and you can leave them to work in your home while you are at work. Really? So if something is damaged or stolen I am not at home it’s my word against theirs no proof! I told her that this is inconvenient at short notice and she said it’s okay, it’s still on your installation week! Seriously I am at work all week even during a pandemic! So manipulative cannot take responsibility clearly messed up and forgot about us. She then mention I still owe £300! I said I’m not paying as it has been paid in full, then we will get a debt collection agency to send you a letter! I told her my partner phoned to make full payment! Little did we know they had taken all the funds except for the final £300! My partner never checked as 2 amounts were taken at once. Further to this she lied! Told me there was no one available as they were sick with Covid! Told my partner that no one was available as they over run on and installation today! I asked for a cancellation and refund! As the service is terrible! She said you can’t you’ve signed a contract. Don’t chose sharps I wish I hadn’t!!!!”

Helpful Report

Posted 5 years ago

“50% discount is a complete smokescreen. Hopelessly expensive and even after this 'discount', 4x local quotes are all much cheaper. Do yourself a favour... Do get other quotes and don't accept BS from this lot. I can only assume these 'similar' 5-star review questionable!”

Helpful Report

Posted 5 years ago

“Agree with all previous reviews that they are overpriced, but hey you know the price before purchase and thought we were getting "bespoke" What was unexpected was the quality of the fitting. 3 day job took 5 days so no excuse for not enough time to get it right. We ended up with shelves that are half blocked and useless, panels that don't line up and joints stuffed with filler. Doors that don't close and damage to walls and ceilings. And the response from Sharps? yes it's bad, no we're not going to refund or compensate we'll rip it out and start again! Appalling quality and customer service, find a joiner and buy the materials. DON'T be fooled that it's designed and precision made in a factory, all that was delivered was sheets of laminated chipboard and standard size doors which the fitter had to use to build it from scratch. You've been warned!”

Helpful Report

Posted 5 years ago

“Ridiculous price. Apparently we got 50% off and we were still shocked by the price, there is no way in hell it costs £6k for a 3 door wardrobe!!! We stupidly agreed to do it after our extremely pushy sales rep made us feel very uneasy and extremely pressured in giving him a deposit right there and then. Reminding us how far he’d come just for us, that it was Friday and he’d rather be at home but he’s here for us so let’s make him happy and go ahead etc. As soon as he left we thought what have we just done?! Now a week later we are still trying to talk to an actual human being about cancelling our order! They took the money quick enough but looks like it’s going to be a while before we get it back.! We have since gone to a local joiner who is going to do the job for us for £1.6k instead. Would not recommend sharps to anyone”

Helpful Report

Posted 5 years ago

“Ridiculously high price even in the half price sale. Designer had no interest what so ever in helping me get what I wanted. There are much better and cheaper companies, please don't waste your time and money on these clowns”

Helpful Report

Posted 5 years ago

“Abysmal Service. I booked a representative to visit our property for a design consultation. While this appointment did occur, the service thereafter can best be described as utterly abysmal. Five weeks have since passed, with little to no explanation and, more importantly, no quote for the desired product and service. I received one email from the regional sales office three weeks ago stating they would look into the matter and reach out to the appropriate store: however, despite again reaching out numerous times, there has been no further response. I would recommend all to steer clear and engage one of their competitors. I have done this for my other properties and they are well equipt to actually provide a service, managing your expectations from the outset. Sharps, take this as constructive feedback; you need to do better. If you are unable to follow through with the basic element of your service, do not attend properties during a pandemic; the last thing that people need is a stranger pandering around your property for no reason.”

Helpful Report

Posted 5 years ago

“My ultimate was to have Sharps bedroom fitted wardrobes. Had them fitted December 2019. Product good but they use self employed fitters. Unfortunately the fitter made a very poor job. Sharps took several weeks to sort. Kept getting fobbed off by customer services. Eventually got to speak to customer services manager who sent a really helpful and good fitter to put right. However, I’ve still never had a receipt for my final payment, nor the guarantee as promised. Would never want to deal with customer services again hence why I’ve never bothered to chase. Feel very let down by service and the whole experience. Just goes to show spending a large amount of money isn’t always the best option. Sad to say would never use Sharps again.”

Helpful Report

Posted 5 years ago

“Very happy with fitted bedroom furniture in 2 bedrooms, however I wanted 2 more chest of drawers, I explained this to the lovely lady in the show room and arranged a visit however when the man turned up he told me he couldn’t help as I have to spend a maximum of 1, 500 plus they don’t stock my one anymore it’s not that old about 9 years, so I will now have to get drawers that don’t match. He said they might still have it in warehouse to go back to shop... well I don’t know when that will be so I was told 2 different things, very disappointed and one unhappy customer and not a very helpful man”

Helpful Report

Posted 5 years ago

“We was talked into ordering wardrobes was told the price of 3300 when we got the drawings there was no side panel no roof panel alarm bells rang out we paid 825 deposit and was told u pay rest on completion they rang today asking for 2145 before they will deliver and we would have to pay 330 when completed nope not a hope in hell we are gunna lose 825 we are claiming back from visa due to false information I wouldn't reccomend this company to anyone expensive and lied to not happy at all now to search for new wardrobes 😡😡😡😡😡😡😡”

Helpful Report

Posted 5 years ago

“CAVEAT EMPTOR (BUYER BEWARE) A terrible arrogant, and untrustworthy company one could ever wish to have dealings with. We were taken in by their mr Kevin Bradley sharps senior design consultant who visited our property as a salesman to quote for units and shelving to two rooms in our property. He was completely polite and courteous on his visit assuring us that the product was bespoke made and of good quality i.e as our kitchen that he spent time in during his visit i.e hardwood. We therefore proceeded with the order which was agreed at £12,000.00 which according to the salesman and in his words was fantastic value as believe it or not there is a promotion on at the moment ending soon of 50% thus meaning the real price was £24,000.00 what a bargain.??? So taken in by this catalogue of fairy tales and lies we placed the order paying a £6,000.00 deposit as per the terms of the contract on the day. Prior to mr Bradley leaving we reiterated once again the quality issue ,including showing him the hardwood top on the dresser in the kitchen and showing him the master bedroom hardwood tops which he verbally assured us would be the same no problem. On the visit of sharps surveyor 27 days later the first warning/ bombshell was given by this person that sharps do not fit hardwood tops however after contacting Bramley we were informed and decided to go with the tops being painted white with a £500 reduction. The next payment being due prior to delivery was made 7 days prior to arrival £ 4350.00The product was delivered to our property on the 3rd December the delivery crew were courteous, polite and respectful in every manner. The fitter arrived on time on the 7th December to commence fitting again he was polite and extremely and professional and very tidy. After fitting of the base units it was clearly obvious this was not what we had ordered or paid for as the whole product was CHIPBOARD with melamine tops and doors and of appalling quality i.e cheap and nasty and certainly not 24k as advised by mr Bramley. We immediately informed Sharps by telephone of our dismay And disbelief and instructed the fitter to stop fitting the rest of the order he fully understood swept up and bagged the shavings into sacks and left. The Customer service department are very arrogant and really couldn’t give a damn basically saying you signed the contract etc etc with the exception of Briggite Rhodes who was extremely polite and courteous in reporting on investigations which resulted in nothing. We have therefore handed the file to our lawyers with the instructions to recover monies paid via the courts as this will maybe protect the public in future and expose this company as what they really are CROOKS AND LIARS. The product is terrible cheap and nasty and not fit for purpose steer clear of this company and its tactics.”

Helpful Report

Posted 5 years ago

“Sadly I feel so let down by the whole experience. In the attempt to give a fully informed review will detail start to finish: Sales visit: arrived on time and listened to our needs and a plan was put together in prep for survey. We used the brochure and online details to decide what we wanted and committed to 3 rooms. Initial impressions were good enough for us to feel confident it was an informed choice. Price wise was ok but the so called positive reviews and warranty meant we were felt it was worth the premium. Initial niggle was then securing a price match on an updated sharps offer. Managed to negotiate a reduction but not fully price matched. Survey went ok and we were able to make minor alterations (handles etc) and no cost. On both these visits we explicitly checked it would be ok to completely clear just one of the 3 rooms and allow enough room in remaining 2. All ok apparently. Delivery day, tried to offload in all 3 rooms. Eventually after calls to office agreed all would be stored in the cleared room. Fitter arrives a day late (first fitter could not attend due to current health reasons but only found 2 minutes before deadline). After being initially rude about not listening to clear instructions to go to front door and me challenging him to get out of back garden (we have dogs) he got to work. He was not happy that the allocated room was very crowded but eventually cleared enough space. Fitter took great pride in his work but was let down by damaged materials and the doors were nowhere near the expected colour as per online samples and brochure. Call to customer care (well some office outside of any form of customer care) and engagement with technical team with pictures sent to highlight mismatch in door Colour replacements would be sent. I advised at this stage and sought reassurance that the doors would arrive as per online colours and was told that they would. Finally new doors arrived a day late and I was at work so daughter (adult) afforded access. Guess what same colour. Rude and abrupt email finally received from customer care team saying sharps fulfilled contract. Wrong. If there was any doubt why would you originally agree to send new doors? We also had never seen any real samples but here assured the driftwood door finish is grey. It’s not. Everyone we have shown pictures to says it is Elm. We now have paid out thousands for a product we don’t like with zero recognition nor support. The customer care team have even stooped so low as to advise us we had been shown samples before. We absolutely had not seen anything on the door colours in real life. Logically it would have been sensible for sharps to send a sample before replacing doors? I will be seeking council regarding my rights Under the Consumer Rights Act 2015 immediately and will not be bullied and lied to by Sharps period. It is alarming how frequent this is becoming and totally unacceptable as a so called reputable market leading provider. Devastated does not even come close. Damage and worry has extended far beyond just the financial commitment. Never have we felt so upset and angry. Whole process has left us feel stupid and naive. Such a shame, if the doors were the colour we expected the end products we would be happy with but the underlying attitude and forceful tactics and responses from our customer Advisor is shocking (via email too). She even was overheard telling the fitter just to plough ahead and fit them despite me raising the issue with the doors again with total disregard for my wishes as a customer. Unbelievable. Clearly the idea was to force fitter to finish in my absence and bully the contractural commitments we now have in their world. Never ever will I get sharps to offer their services and will have every intention of exercising our consumer rights. Please if you choose them look at real life samples and don’t take the word of the sales Advisors (who lie). Don’t let the covid excuse prevent them showing you these.”

Helpful Report

Posted 5 years ago

“A Sharps delivery lorry completely blocked the road both ways for all traffic to get past today, just so he could pop into a house without having to park his lorry in a safe and proper place. I was stuck for 20 minutes causing me to be late for an important appointment, despite my protests to the delivery driver he wouldn’t move his lorry and all I got was a refusal to move and a load of cheek from him. If that’s the kind of person that Sharps employ then I would advise you to stay clear from this Company.”

Helpful Report

Posted 5 years ago

“We should be moving house in around 8 weeks and called into Sutton Coldfield branch with diagram with measurements and photo of the bedroom to get an idea of design and cost but was told we could only have a visit by one of their designers and he could only work to architect drawings. Very dissapointed at this attitude and needless to say we won't be using a company which doesn't want our custom. The sales assistant was an elderly gent who didn't seem to have much of a clue how to deal with customers and was poorly dressed for what is supposedly higher class retail.”

Helpful Report

Posted 5 years ago

“Do not use this company. Sheila in Horsham shop so rude that even my husband had to tell her to shut up and listen to the customer! Designer ok, but wanted payment once agreed on design. Dressing table and wardrobe. Surveyor was ok but also fairly abrupt. The fitter. Suffice to say that he was a joke. Smoking wacky backyard outside. Leaving my cloakroom a mess having over 5 days had wee’d and pood in my brand new cloakroom. The rubbish he left in the bin a disgusting disgrace. The dirt and dust left in my house,on carpets a disgrace. No dust sheets are provided. My bedrooms were covered with dust and sawdust. Radiators covered in dust, lampshades covered in dust. My garage covered in dust,my freezer covered in dust. No attempt to get the house cleaned and left how it was. On completion fitter asked for final cheque. I was so upset with what filth I was left with I cried. I had to pay nearly £200 to have professional people/cleaners in 2 days later. The photos that the cleaners took I submitted them to Sharps. The customer service was diabolical. Rude and arrogant. Amy springs to mind! I told her to submit the photos to the directors. Over night I decided to phone my bank and STOP the final cheque. The filth and rubbish they left behind was a disgrace but at my insistence they sent a rubbish collector to remove the filth. We used Sharps 20 years ago and were very impressed. This time very disgusted. If you are contemplating on using them -Don’t!!! They knew they were in the wrong and consequently have not pursued for the final payment and if they did we would take them to Court. Wished I had used Hammonds instead. Please do not use the company. They deserve to go out of business.”

Helpful Report

Posted 5 years ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews