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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 5,001 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an appointment, last Friday at The Oaks in Havant, with Abby. She said she came from the Gosport branch of Scrivens. I wasn't expecting much success as I've had my NHS hearing aids for several years , without much success, and my hearing has deteriorated even more since I had Covid. The aids had never sat right behind my ears and I found them so uncomfortable that I would take them off after about an hour. Abby was so patient and kind. She did the necessary tests and fitted me with new aids and fully explained fitting them properly. The next day I sat in my garden and heard birds singing for the first time in years and I have worn the new aids constantly for nearly a week, discovering new sounds every day. I am so grateful to Abby and hope she knows how good she is at her job.”

Posted 2 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 day ago

“I recently had the most thorough eye test at the Bourne End branch of Scrivens .The staff were very professional, and friendly, and most helpful and patient while lchose my new frames for my glasses .l expect to receive them next week sometime.”

(Bourne End) - Posted 2 days ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 1 day ago

“Transferred to Scrivens from local hospital Audiology department for new hearing aids, old aids had a function for tinnitus sufferers which was very good. Scrivens do not supply hearing aids with a tinnitus function and when I asked to be referred back to hospital audiology department was told I had to deal with them for the next 3 years and couldn’t go anywhere else. Avoid being transferred to them if you can.”

Posted 2 days ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 day ago

“Great team and service at the Newark branch, especially Sam the manager. Called in after a fall had damaged my glasses. Sorted there and then without an appointment. They always go the extra mile. Thanks to Amelie for being so helpful on the phone too.”

(Newark) - Posted 2 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newark!

Posted 1 day ago

“I have been coming to this optician’s for years. The staff are so lovely and helpful. I have picked a lovely pair of glasses thanks to the help of the staff and my mum. Would highly recommend.”

Posted 2 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 days ago

“Very helpful and friendly.”

Posted 3 days ago

Thank you for taking the time to leave us such a nice review!

Posted 2 days ago

“From the moment I walked into Scrivens I felt welcome. Staff were very helpful when I was choosing new frames.”

Posted 3 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 days ago

“I have been a loyal customer for many years. The staff at the local store in Sheffield are lovely. But lately the service from the central labs is very poor indeed. There have been numerous delays in delivery times despite the promise to deliver before we went away in 4weeks. The second pair order has been changed repeatedly with added charges and I am still waiting to receive them. This is despite the store assistant calling the lab directly to confirm in front of us. Their service is not competitive either in comparison to other high street ones. Most disappointed.”

Posted 3 days ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 days ago

“i went here for an eye test after suffering bad heads and doctors referred me for an eye test im glad i made the choice of visiting the crewe scrivens opticians, so friendly polite and professinal, the lady that dealt with me that day was good i forgotten her name but please pass this on to the crewe store many thanks”

(Crewe) - Posted 3 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Crewe!

Posted 3 days ago

“From the minute I walked in your receptionist made me feel very welcome. The other two ladies I met were equally as welcoming and explained what would happen and not feeling the best on the day really cheered me up. The young lady who showed me glasses had great sense of humour and overall ladies you did a great job. I will recommend you should the need arise. Thank you”

Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 days ago

“Excellent service, all friendly and efficent staff.”

Posted 3 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 days ago

“I can see another better . Nice and friendly staff”

Posted 3 days ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 days ago

“They are very helpful and have always sent out new batteries for my hearing aids before I run out so I'm not left trying to find somewhere to replace them”

Posted 3 days ago

Thank you for taking the time to leave us such a nice review!

Posted 3 days ago

“My eye test was an absolute pleasure The main feature being that I felt totally relaxed in a friendly and professional environment This was totally opposite to my recent experiences when accompanying my wife ( as her carer) at other large opticians in Colchester where it was like being an item on a conveyer belt. Thank you Scrivens”

Posted 3 days ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 3 days ago

“Very satisfied with my hearing aid just find them a little discomfort as I were glasses but great service”

Posted 3 days ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 days ago

“A letter was sent to my 88 year old uncle to complete a questionnaire re his hearing aids he has no computer knowledge and limited use of his mobile) he has tried to phone helpline several times with no success. Should not a letter be the more obvious choice of contacting this gentleman !”

Posted 3 days ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 days ago

“Polite, friendly, thorough and answered all my questions happily, for both eyes and ears!”

Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 days ago

“Always excellent service here. Hugely helpful and nothing is too much trouble. Highly recommended”

Posted 3 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly

Posted 3 days ago

“My 86 yr old mother in law used the Peterborough branch for a hearing test in April.She was told that on the follow up appointment they would talk her through how to get hearing aids via the NHS, this was not the case!!! Told that the NhHS wait time would be at least 9 months and was promptly sold all singing all dancing hearing aids that connect to Bluetooth etc ( she only ever puts her mobile on to make a phone call). at s cost of £2500. No mention of what would happen if she lost them, ie having to add to home insurance, or follow up after care packages. We cancelled the order but she received a follow up phone call saying that she should have taken someone with her and the audiologist was very upset that she had cancelled the order.!!! We felt that she was taken advantage of and sold hearing aids inappropriate for her needs. She has since got a NHS appointment mid May. 6 weeks NOT the 9 months she was scared into believing.”

Posted 4 days ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 days ago

“Hanni Mohamed for Scrivens, at Wickham Surgery did a full hearing test on me, for the NHS. I would like to commend her for her service. She was very clear and patient. She did not rush me and explained everything very well. She answered all my questions thoroughly.”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 days ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 5,001 reviews