Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,222 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite and informative about my request -eyes tested and that information was used in my order one normal pair of spectacles and the other sunglasses on the same prescription -order processed-informed 3 weeks later that the glasses were in -the fitting took place next day -the whole experience first class”

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Posted 4 weeks ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We look forward to assisting you again in the future!

Posted 4 weeks ago

“Very good friendly and very professional Easy going nature felt very comfortable”

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Posted 4 weeks ago

Thank you for the kind words!

Posted 4 weeks ago

“My experiences visiting the Newmarket store have always been excellent. Very friendly, helpful, caring and knowledgeable staff with no pressure to buy spectacles I don’t really need! Prices are very competitive with frames starting from £10! I also receive a free hearing check which is valuable since I am a music teacher! The 2 pairs (get one half price) spectacle offer is really good, since I need mid distance glasses for music and have one pair at home and carry one pair for work.”

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(Newmarket) - Posted 4 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newmarket!

Posted 4 weeks ago

“Staff really helpful polite”

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Posted 4 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 weeks ago

“Was easy booking an appointment, the tests and advice given was professionally done although had to pay £10 extra for further additional examination, including a free hearing test although i wasn't told the result so I am hoping everything is ok. The downside was very expensive glass's. I spend over £400 the employee at the Central Milton Keynes store, was like a pushy car sales person. I wish in retrospect I just asked for a copy of my prescription and said I would think about it, as ironically there was a store nearby offering frames for £79 at least Dick Turpin had the good manners to wear a mask! Still lesson learnt. At least the employee was a tad nicer than the previous one I dealt with who made a joke about a panic attack I had at a previous visit.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 weeks ago

“Thank you for helping me with my hearing care. As an elderly woman who lives alone I particularly appreciate the care and support your company provides.Being able to communicate with friends family and the wider world is vital for my happiness- thank you!!”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Our first experience was 2023, the staff are friendly and professional, however the actual test was not convincing. 2024 we went to give them a second chance, the staff were still friendly as per our previous visit, but the optometrist was different and was professional and explained the eye test step by step.The branch in question is 117, High street, Wolstanton, ST50EP. The reception team Julie, Harriet and Holly. Optometrist Karamveer Somal.”

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(Wolstanton) - Posted 1 month ago

Thank you for the kind words! We’re so happy your visit at Wolstanton went so smoothly!

Posted 1 month ago

“Excellent serviced very friendly staff couldn’t do enough to help me .”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Very pleasant and very helpful staff,thank you.”

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Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“I feel everything is fine no need for changes”

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Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“Highly competent and very thorough.”

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Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“Amazing service lovely friendly people my appointment was quite complex but the staff did everything they could to sort it and make my experience a pleasant one highly recommend”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Went in for replacement specs after an accident Could not have been treated with more compassion and respect by Jeanette the manager at Market Deeping”

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(Market Deeping) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 month ago

“Great service lovely knowledgeable staff”

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Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“Would definitely recommend Scrivens. Very professional and very friendly.”

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Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“Me autistic son has struggled with having his eyes tested properly and has been put on 6 months recall. Today we visited to see a locum Ahmed Qasi he was fantastic and had so much patience. Truly a massive difference from his first experience of a test with the resident optom.”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“I was referred to Scriven's via the NHS. I had low expectations as my wife had also been referred to a different private audio company (no names - no pack-drill) for hearing problems, and their service was very poor. However, when I attended my appointment I came away very satisfied with the result and the service. Since then I have been pleasantly surprised by the postal delivery of button batteries (quite out of the blue) on two occasions. Now that's good service.”

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Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Just turned up for my 09.00 eye test. Cancelled. I must be wrong the assistant said as we don't have an optician in today. I produced the email confirmation with today's date and time on and he said straight away that we got in touch with you. No you did not. Why would I have turned up. Then I got accused of being confrontational. Somebody needs to speak to this person as he is not doing Scrivens Plumstead Road Norwich any favours with his scruffy appearance and attitude. Needless to say I won't be going back.”

Helpful Report

Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“Went for an eye test in Bitterne, Not given the eye test prescription after the test. I returned and the manager took my phone number. promising to phone me. He did not do so. I phoned again and he promised to put it in the post......still waiting. Useless, so cannot get spectacles and I hate being let down......will progress a complaint to their regulators and the CQC. By law, they have to give you a written eye test result.”

Helpful Report

Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“Excellent service and care thank you .”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,222 reviews