Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,076 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been taking my autistic child to the Peacehaven branch for 10 years and we have always been treated with patience, kindness and understanding, as well as humour. My (now adult) child requires constant adjustments to their glasses, often entailing several visits and we're never made to feel like we're a nuisance, but are always greeted with warmth and kindness. Alex, Susan, Miranda and all the team really are fabulous. Thank you!”

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(Peacehaven) - Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Honestly I can’t thank Helen enough for all her support and warm welcome based at chapel-en-le-Frith. Helen went above and beyond to deliver the best outcome for myself, I received my new glasses within 72 hours. ❤️ I can’t recommend Helen enough she’s a diamond and more. X”

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(Chapel-en-le-Frith) - Posted 9 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 9 months ago

“We have been with Howes Opticians in Royston for many years and the good friendly service continues with both the administrative staff and opticians.”

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(Royston Howes) - Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“I recently had ear wax removed at new Milton and the service was.excellent - I needed more than one appointment as on ear was particularly tricky and wasn't charged until the job was completed. The man was lovely and very patient and definitely gave very good service and value for money. I would recommend him to other people. Thanks”

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(New Milton) - Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“I went to Stamford branch on 11/12/2025 for a hearing appointment which was conducted by Graham who was totally professional and such an informative and nice guy many thanks .I also think all staff are excellent I would recommend Stamford branch”

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(Stamford) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stamford.

Posted 9 months ago

“Visited Scrivens Stamford for a Hearing Aid appointment. Graham was extremely helpful and was able to explain my needs perfectly and could not do more to help me regain at least some hearing in my left ear. 5 Star A Class service”

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(Stamford) - Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Very happy with my eye test , staff very freindly manageress very bubbly and very freindly person keep up the good work .”

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Posted 9 months ago

Thank you for your wonderful review!

Posted 9 months ago

“Very friendly professional team. Everything was explained to me and I was asked if I understood and did I have any questions throughout the appointment. Many thanks to Shannon, Sarah and Jasmine(M)”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Today I had a Hearing Test in Scrivens Stamford. Graham was the best tester I have ever met in Scrivens. He was kind and very informative, told me about the structure of the ear etc. He answered all my question's with patience and kindness. He deserves the 5 Stars.”

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(Stamford) - Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Staff very polite and helpful. Could do with a choice of gold frame.”

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Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 9 months ago

“Went for a 2 yearly appointment, my first visit to the Weymouth branch. Was met by a young girl newly started who put me at ease and was most polite. The whole visit experience was very pleasant with friendly and helpful staff. Will have no hesitation in visiting this branch again as I must to collect glasses ordered ! Excellent! ........”

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(Weymouth) - Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“I had a wonderful experience at the Halesowen Branch.I was seen by 2 members of staff & the optician who were all so caring and wonderful.”

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(Halesowen) - Posted 9 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 9 months ago

“Very freindly staff , so happy with my eye test . So thourogh”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“I attended Scrivens in Alsager for the first time at 79 years old. I was greeted very nicely by the young lady on reception and she asked me to sit and wait. After half an hour I approached the desk to inquire what was happening as I had somewhere else to be being a farmer and animals don’t like waiting The young lady explained the Optician was having problems with his patient and I would be seen shortly. After what seemed like ages he ( the optician ) called me in. I was treated very abruptly and spoken to in a bad tempered manner and felt as I was 79 I must be an imbecile. I did nearly walk out but the thought of waiting somewhere else I stuck it out. On finishing my eye test I was dealt with by the receptionist who was superb and ordered my glasses. During this time the Optician ran out and came back with his takeaway lunch obviously hungry but no fault of mine. I have been contacted by Scrivens to return for an annual test and explained to the telephone inquirer why I am using Specsavers now. I hope that Scrivens now take me off their contact list and leave me alone at 81 years of age now. If you are a pensioner these people think they can talk down to you and treat you as an inferior person. I suggest to them I didn’t come from a terraced rented family home to make myself a multi millionaire without brains. DO NOT GO TO THIS BRANCH”

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Posted 9 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 9 months ago

“Excellent staff Matthew and colleagues where supportive and helpful and professional on there knowledge would recommend this options”

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Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Being disabled, I had to change my optician to a practice nearer to my home. Well, I have to say, the best move ever. Scrivens are so caring, professional, efficient. I include all members of staff from receptionist to optician. This last visit was particularly superb, I needed a temporary spectacles prescription until January, when I’ve had my 2nd cataract op and couldn’t be happier with the way I was dealt with. Thank you all.”

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Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 9 months ago

“I have been welcomed and had my hearing test initially by Charlie at Scrivens, Hillside,Skelton Yorks. I was then provided with a new N.H.S. Hearing Aid. After trial I had to see her again as I felt the Domes were too big and she was very helpful in replacing them for smaller ones. Unfortunately after trying these for 2 weeks I required still smaller replacements as I have bad whistling in right ear. On each occasion Charlie has been so friendly and welcoming, which makes all the difference.”

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Posted 9 months ago

Thank you for your wonderful review!

Posted 9 months ago

“i said at time i thought hearing aids were flimsy but was told to try them and come back, went back today, lady said cant do anything now for you. never going to scrivens again”

Helpful Report

Posted 9 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 9 months ago

“After being a Scrivens customer for glasses for 3years I was offered a hearing test which I accepted. Haley at the Alfreton branch has been excellent giving good advice and then setting the aids up to suit me. I have visited for minor tweaks and nothing has been too much trouble, she even set my phone up to link with the aids. All the staff at Alfreton are really good, always welcoming, friendly and helpful, they even provided me with a cup of tea on a particularly cold day. I wish them all a good Christmas, they deserve it.”

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(Alfreton) - Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“It's been a very good experience with the people I've met, unfortunately for the problems I have been experiencing there has been no possibility to mention them in the questionnaire. The battery does not stay in place so the connection is broken. It took ages to work it out.”

Helpful Report

Posted 9 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 9 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,076 reviews