Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,767 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and friendly staff who supplied the right information without being pushy , I purchased a new pair of sunglasses within the price range I required”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Friendly, caring and competent . Staff were concerned that my eyes were carefully considered for new glasses and when they fond that my existing ones were still the best there was no pressure to sell me anything. No time pressure.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“The staff treated as important to them & as I am in pain most of the time they went out of their way to find the most comfortable chair they had for me & to put me at ease. That, on top of the excellent presentation & performance of the product, meant a lot.”

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Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Have been a customer for a long time at the New Brighton Branch, everyone is Super Friendly and helpful from making appointments to choosing glasses, even doing mini repairs, the Optician and Hearing expert are excellent and go through everything with you. The prices are competitive and the service is top notch. They are are happy to help with anything and I would recommend them wholeheartedly.”

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(New Brighton) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in New Brighton!

Posted 1 month ago

“I have been delighted with the friendly and very helpful customer service offered to me by the new management at Southgate Scrivens. All the staff were extremely welcoming and kind and made me feel extremely comfortable going through the process of my eye test and chosing my frames. There is a very good selection of frames available at a range of reasonable prices and I received my prescription glasses very speedily. I am extremely satisfied with my new glasses and very grateful for the helpful advice I was provided with by the staff in choosing the right frames and lenses for me. I highly recommend Scrivens of Southgate for their excellent service. Many thanks indeed to all the staff and I look forward to my next visit.”

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(Southgate) - Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 month ago

“I have been a customer of my local Scrivens for a few years now and have glasses and private hearing aids with them. I moved from my local store by my house to the New Brighton store just down the road from there and the service is excellent, I cannot express enough how much better the care and advice and helpfulness is from the manager and his colleague, absolutely fantastic glad I went just a little further down the road for this.”

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(New Brighton) - Posted 1 month ago

Thank you for the kind words! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 month ago

“I have had hearing aids before and never got on with them as I kept got back to try to get all my problems sorted out they did not seem to listen to my concerns so after some years with out using them I gave Scrivens a try well what difference everything was explained to me the test was very thorough.when the hearing aids were fitted the technician was very good set them up perfectly spent time to get it right not like the place I had gone before. The staff were all very pleasant and you made to feel at ease and can't say enough good things about the youg lady technical that did my test and fitting was brilliant so for me the weston super mare store staff were great as they have got my ears sorted I think I will get my eyes done there from now on if the same professionalism is as good as the hearing side of business”

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(Weston Super Mare) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Weston-super-Mare!

Posted 1 month ago

“The care taken by the staff to make you feel at ease is beyond excellent Things are explained at your pace and I was made to feel so at ease Amazing staff and service”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“I have received excellent help from Scrivens. I had had a sore eye for several days. Finally I contacted Scrivens and they saw me the same day. Caroline removed the object from my eye swiftly and expertly. I am very grateful.”

Helpful Report

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Useless! Waited 3 weeks for able eye test appointment then they cancelled the day before. Booked another eye test for 3 weeks later and they cancelled it AGAIN. Now booked to go to Specsavers tomorrow.”

Helpful Report

Posted 1 month ago

Thank you for letting us know about this, we’re sorry to read you had such a frustrating experience. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

“Took my father-in-law John to Scrivens in Chapel en le Frith: Helen Bamforth looked after us like family! The whole process of a hearing test for John couldn’t have been less painful. Matt ran the through the options etc and John was won over; the new hearing aids are an instant improvement over his aging NHS options! John will soon be celebrating his 90th listening to all his family and friends, and back at his favourite pub 👍❤️”

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(Chapel-en-le-Frith) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“10 days ago I ordered a new pair of verifocal glasses; Nikon lenses from the Banbury store (£500) The frames I choose in the store were damaged/had a piece missing. I pointed this out when placing my order and said to the member of staff I would need a new frame not the ones off the shelf as they were damaged. Today I went to collect my glasses only to find it was the damaged pair from the store. Perhaps they thought I wouldn’t notice! Obviously at no stage of producing these glasses has quality control been applied or even common sense! I now have to wait for 🤞new frames and for the store to fit the new Nikon lenses into them. Very poor customer service!”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 month ago

“I would like to thank you Scrivens for making my appointment with the most wonderful young lady on Wednesday the 4th Sept at Parkview Bromsgrove for my check up and replacement hearing aids she was most charming and efficient in helping and showing me how to set up and use my new aids with Bluetooth. Please forgive me for forgetting your name but a big thank you from me.🤩🤩🤩”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“I have recently have been to your branch in East Street Bridport. I was looked after by 2 ladies Tracy and Shirley . They really looked after me and put me at ease. They dealt with any problems I raised kindly and efficiently.”

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(Bridport) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“I brought my disabled mum in for her eye test the staff and optometrist were wonderful with her. She loves her new glasses.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Dear Newark branch, 🌈 LGBTQIA+ Friendly 🏳️‍⚧️ Thank you for having the four of us in for eye tests and three new pairs of glasses. We'd also had a good experience with hearing tests beforehand. Special praise and relief for being Trans-friendly towards my spouse, buying their first glasses since starting the transition journey. You were all so kind and enthusiastic to them. Now that we know the Newark branch is Trans-friendly we will keep coming as safety and kindness is sadly not guaranteed. Thank you very much. Their new purple / aubergine glasses are really pretty. Unfortunately we can't assume that all branches are so friendly and safe, but we want to applaud staff in Newark for being kind and safe.”

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(Newark) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newark.

Posted 1 month ago

“Two years on and we are struggling to get service from Huddersfield branch. It's 10 or 14 days for an appointment. We paid 3.5 k and are struggling to get assistance. We have seen many, audiologists, yet the latest excuse for a 10 day wait is the audiologist is on holiday. So are they all on holiday, is there no cover? I have tried to send an email to Ceo but he is not publishing his email address for customer use. We will complain again to head office, and hope they read this.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We’ll pass your comments on to the appropriate department for you.

Posted 1 month ago

“Great service”

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Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I use to be a regular customer but i am house bound now. My partner took my broken glasses to your bedminster branch & they repaired them foc when we were willing to pay for it, so thank you scrivens for your continued great service.”

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(Bedminster) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“Good and professional service provided By the Scrivens of Loughborough store. Staff friendly and helpful.”

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(Loughborough, Gorse Covert) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,767 reviews