Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,932 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not turn up for clinic .Did not even notify heath center they we not attending.”

Helpful Report

Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“Did not turn up for clinic .Did not even notify heath center they we not attending.”

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Posted 1 month ago

“The audiologist was friendly and sorted my hearing aids problem, also expertly micro suctioned my ears. I would definitely recommend.”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“Inderjit, the Optometrist at the Rugby Branch has a wealth of knowledge and with this knowledge she was able to source the right type of contact lens for my specific needs. Inderjit, takes her time to explain the results of your eye test and the reasoning behind any recommendations. Sarah the Branch Manager and her team are welcoming, knowledgeable and polite. I often pop in to have my spectacles realigned and there has never been a time where I have been made to feel uncomfortable for asking, yet again! 'Thank you' to all of you for always making my visit a worthwhile experience.”

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(Rugby) - Posted 1 month ago

Thank you for the kind words! We’re so happy your visit at Rugby went so smoothly!

Posted 1 month ago

“All the staff at Feltham are wonderful. They use a very individual style to make you feel like a treasured customer. I'd like to thank each one of them for their care and attention. I would recommend without hesitation anyone to use their services if they need help with either hearing and sight loss.”

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(Feltham) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Yet again excellent service from the Alfreton staff. Hayley spent a long time ensuring everything was ok and would not carry out unnecessary procedures. The new staff member is sure to enjoy working there. See you all in a fortnight.”

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(Alfreton) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton!

Posted 1 month ago

“This review is about my experience over many years as regards your Kentish Town, London NW5 branch. I chose to attend at this branch after my local independent, and very reliable, optician closed down without notice. The Scrivens staffing has been very constant - with Michael, the resident professional, in place as long as I can remember. If I may: the star of the show is Doulat Richards who is a really delightful front of house man. He is incredibly understanding when I appear, and re-appear with some regularity, with yet another set of spectacles which I have managed to sit on or step on and do my best to demolish....He is well supported by lovely Avril. I am prepared to confess that I want to give Doulat a wee hug every time he helps me out while, for obvious reasons, I daren't.”

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(Kentish Town) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 month ago

“Louise and Maxine at Sutton Coldfield branch helped me today giving excellent professional service.”

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(Sutton Coldfield) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield!

Posted 1 month ago

“Polite & well informed staff. Explained the eye testing well and did not feel ’rushed’ as I have done in the past with other opticians. Happy to recommend Herne Bay, Scrivens Opticians.”

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Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“Went to Scrivens in Lymington, I can’t recommend this opticians highly enough! While on holiday my glasses broke, and I was worried I’d be stuck without them. The team were absolutely incredible – they managed to fit my lenses into a brand-new frame there and then. The service was fast, friendly,professional and the value was excellent too. Truly outstanding customer care – they went above and beyond to help me.”

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(Lymington) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“From the moment I rang the Bilston store, asking for an eye test appointment, I was treated with the utmost courtesy, respect and friendliness. I was offered a same day or next day appointment. I went today and was seen straight away. Kelly, the manager, Mala, the optometrist and Ellie, who did my fields test and helped me choose my glasses were all lovely and gave a brilliant service. I can't wait to pick my glasses up and start wearing them!”

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(Bilston) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I have just popped into scrivens opticians in Newquay not only very friendly but sorted my glasses with a screw for the lens 😊 mine was lost ), new nose pads and made my frames fit tighter too👍 when I asked the cost the assistant replied no charge 🙂such wonderful customer service well done to scrivens optician you have such lovely staff a credit to your company 👏1 very happy customer has just st left your shop 😄”

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(Newquay) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 month ago

“On two consecutive occasions weeks apart, the Havant Branch of Scrivens changed my elderly father's appointments on the days he was to be seen because he needs new hearing aids. They did this by calling him but of course he could not hear. Both times they said it was due to computer issues. They gave him a card with a number to the branch that he could call. Surprise surprise, no one answers when I called the number at this branch. So my father has had to endure 5 weeks without his hearing aids. Very frustrating!”

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Posted 1 month ago

“Recently had an update of my hearing aids in Weston-s-Mare and was helped by Micheal who, in all the years I've been coming to Scrivens, was the most helpful, thorough, informative and pleasant young man I've seen. I do hope I have the opportunity to be served by him the next time. Thank you Michael.”

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(Weston Super Mare) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Just passing through Weymouth. Lost a nose pad on my glasses and they were uncomfortable. Dropped into Scrivens, St Mary's street. Friendly, welcoming and helpful. All sorted without any fuss. Thanks.”

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(Weymouth) - Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“What great service. Namira was professional, personable and extremely helpful. I would highly recommend this branch.”

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Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“Both myself and husband went for eye tests this morning everyone was very helpful we have been coming to Brandon Scrivens for several years now and have found them very friendly”

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(Brandon) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Staff at Chapel branch were fantastic with my 10yr old son. They made him really comfortable and took time to explain things to him. Frame choice was really good and very suitable for his needs. Thank thank you to them all. Great branch.”

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(Chapel-en-le-Frith) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Hearing test and hearing aid fitting. Hythe branch. Excellent service. Whole process carried out professionally and courteously throughout. All my questions were answered, and relevant information given in a manner I could understand. Definitely recommended!”

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(Southampton Hythe) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hythe!

Posted 1 month ago

“Been going here for the past 30 years never had any problems Staff are always polite and helpful. I wouldn't think of going anywhere ells.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,932 reviews