Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff, appreciated the free hearing test. Got lovely prescription sunglasses.”

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Posted 7 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new sunglasses. We look forward to assisting you again in future.

Posted 7 years ago

“Very pleasant staff who met my needs in a timely manner”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Excellent service from Parveen and her team in Shirley, Solihull. Despite a complicated prescription, Parveen was consistently patient, informative, thorough and an absolute pleasure to deal with. Highly recommended for service and aftercare. Thanks so much.”

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Posted 7 years ago

Thanks for the excellent review Peter! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Very welcoming, professional and helpful staff as always, they make you feel special. I love my new specs.”

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Posted 7 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“This pair of glasses I purchase fitted well no adjustment require a the moment”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 7 years ago

“I visited yesterday for an eye test, the optician was lovely but the young girl on the reception desk was so rude. I haven,t changed my glasses for a couple of years as the prescription has barely changed. I was told again that my prescription had barely changed so was not in a rush to choose frames etc. The receptions tested my Perrifal vision but didn`t tell me if i past just said lets look at frames. I told her i couldn`t as i didn`t have contact lences in, she barely said goodbye. I went back in to the shop to ask if she could tighten my glasses to be told, well its because they are so old can`t really do a lot with them. My frames are in perfect condition and no receptionst has ever said they can`t tighten them, so rude and I beleive it was becaue she didn`t get her sale. Frames were tightened slighlty as I knew they could be, its really put me off going back I`m part of lense plan and have been with scrivens for years.”

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Posted 7 years ago

Hi Kendel, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“Very helpful and obliging. Nothing too much trouble.”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“I have used specsavers for years but they are getting expensive. I decided to try this company and to be honest never again. I paid for their top varifocals and they are totally useless. I will now need to go back to specsavers”

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Posted 7 years ago

Hi Nick, thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 7 years ago

“Very welcoming and helpful staff. I would highly recommend to others.”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Friendly also very caring always make me feel comfortable excellent service as always”

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Posted 7 years ago

Hi Colleen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Excellent service.Very efficient and attentive staff.Highlighted a problem missed by other healthcare professionals.Also very friendly and polite.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 7 years ago

“Excellent service happy with my glasses very friendly staff and quick service.”

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Posted 7 years ago

Hi David, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Excellent personal service by both the lovely lively manageress and the amazing Alex Dates of delivery were kept to and my glasses actually at last fit”

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Posted 7 years ago

Hi Harry, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“The shortish, tubbyish girl who took my details prior to the examination was useless: she knew she was dealing with a fairly elderly person who may have hearing shortcomings yet talked down to her lap with the result that I had to keep asking her to repeat what she had said. Her field of view and basic hearing tests were carried out in a very slipshod way. She made ERRORS (spotted by the optician) in entering my previous prescription onto the system. She needs serious retraining if she is not going to damage your business. The optician was ok but not very charismatic. The slender, shortish young lady who helped us select the spectacles was fine. The young lad who fitted the spectacles was fine.”

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Posted 7 years ago

Hi Peter, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 7 years ago

“The people we meet at Scrivens are always very helpful.”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“I find the staff at your Rugby Branch always very courteous, professional and helpful.”

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Posted 7 years ago

Thank you for the kind words! We’re so happy your visit at Rugby went so smoothly

Posted 7 years ago

“visited for my annual check up and found staff very helpful. my sight diagnosis was good and choosing new specs was made easy by staff”

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Posted 7 years ago

Hi Janet, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“Hearing test and sight test was conducted in a friendly but professional manner”

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Posted 7 years ago

Hi Judith, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Staff are very helpful and friendly. I am very satisfied with all my glasses I have purchased, especially my prescription sunglasses. Thank you very much.”

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Posted 7 years ago

Hi Vivienne, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Very good results requiring varifocal and single lens for reading music at approximately 1m distance (just over an arm's length away. These music reading glasses we initially made incorrectly as normal reading glasses, but these were made perfectly (well not many people require distance music reading lenses). I could read extremely small music books much to the amazement of the optician who took a mobile phone image of the music which was full size on the phones screen!”

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Posted 7 years ago

Hi Graham, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews