Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Very Good service”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Too expensive for glasses.”

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Posted 7 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com with your details, we will look into this issue for you.

Posted 7 years ago

“Have always found the staff at the Wimborne branch, where we have been going for quite a few years, extremely helpful and considerate and more importantly feel they are very competent and knowledgeable about their work.”

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Posted 7 years ago

Hi Mrs Allen, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wimborne.

Posted 7 years ago

“Excellent service, polite and professional.”

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Posted 7 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Very helpful and friendly staff. Definitely a personalised service.”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Scrivens staff are very friendly and helpful, Scrivens have a great range of products and are reasonable with prices.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 7 years ago

“Very unhappy with the level of care I received during my recent visit to the palmers Green branch. Totally unacceptable experience. I plan on moving to another optician as a result.”

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Posted 7 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“Again very good service and the staff at bromyard very friendly and helpful.many thanks Richard Jay.”

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Posted 7 years ago

Hi Richard, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Friendly polite service. My glasses were perfect. Well surpassed my expectations. Excellent service! Strongly recommend to my friends.”

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Posted 7 years ago

Hi Paul, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“A letter and two phone calls to hustle me to the shop. Two and a half hours for the eye test. Three weeks wait for glasses. Pressured into buying extras which I had to return. And I am still waiting for a refund, been two weeks so far, told 5 to 7 days, go figure.”

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Posted 7 years ago

Hi Keith, thank you for letting us know know about this, your feedback helps us get better. We will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 7 years ago

“The staff were friendly, capable and new what they were doing. My wife and I were made welcome and the service was good. The speed of producing new glasses was excellent and was quicker than the estimated time.”

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Posted 7 years ago

Hi Bob & Fay, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“It's always a pleasure to visit Scrivens in Poulton.Lisa and all girls are warm, friendly and very helpful.Opticians are very professional and courteous.”

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Posted 7 years ago

Hi Marie, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Went to see about new glasses on the Monday and picked them up on the Friday! Excellent service from excellent staff”

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Posted 7 years ago

Hi Kim, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“I have always found the staff at Scrivens Opticians to be most helpful. My recent visit was to purchase a pair of sunglasses and I was found the exact pair straight away.”

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Posted 7 years ago

Hi Anne, thank you for your wonderful review! We're delighted to hear you are happy with your new sunglasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“I am really disappointed. I am thinking of what to do as i don't like the vision provided. I have terrible headache with these even after 1 week. I know that feeling you get when you wear new glasses, it takes 1 hour to get use to the new lenses. It's been 1 week and still not use to them.”

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Posted 7 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com with your details, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 7 years ago

“Really pleased with my glasses and the customer service was without fault. I would recommend Scrivens to friends and family without hesitation”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 7 years ago

“Extremely helpful and pleasant staff, especially the manageress who always has a smile and will go out of her way to make the whole process as easy as possible whilst viewing the extensive range. Very pleased and will continue to go back to either purchase any future glasses or take future eye tests.”

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Posted 7 years ago

Hi Russell, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Verry good.”

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Posted 7 years ago

Hi Indre, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Quick efficient service”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“I’m very happy about my service at leyton Lea Bridge road branch all the lovely lady’s was very friendly and knowledgeable , I can’t thank you enough. I could tell all the team work hard and together to keep one of the biggest Scrivens stores running. The only downside was how old and outdated the store looks. Other then that I will definitely recommend team Lea Bridge road to my friends and family”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch on Lea Bridge Road.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews