Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience and professional”

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Posted 7 years ago

Hi Graham, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“A very quick & efficient service, thank you.”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Staff were fantastic and helpful in getting me my new prescription glasses”

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Posted 7 years ago

Hi Al, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Friendly and helpful staff and quick service.”

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Posted 7 years ago

Hi Wendy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Very good help with choosing glasses and explaining vari focals. Excellent help as usual from Dianne on my contact lenses .”

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Posted 7 years ago

Hi Paul, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Helpful staff and prompt delivery of specs. I shall certainly come to Scrivens' when my next eye-test is due. Thank you for getting me intermediate range specs. Very grateful.”

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Posted 7 years ago

Hi Mr Barker, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Very attentive 1 to 1 care. Friendly helpful staff. Fantastic, thank you!”

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Posted 7 years ago

Hi Berni, thank you for the kind words! We’re so happy your visit went so smoothly.

Posted 7 years ago

“Always good”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Very good customer service”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Always helpful and polite.”

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Posted 7 years ago

Hi Carol, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Satisfactory”

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Posted 7 years ago

Hi Theresa, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Just very good”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Having been a customer of Specsavers, and having relocated to Bourne End, Bucks., I now appreciate a more personal feel Scrivens offers here, locally.”

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Posted 7 years ago

Hi Dawn, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bourne End.

Posted 7 years ago

“I had hearing aids fitted to both my ears. Organized by my GP the guy who did my test and fitted my hearing aids was very professional I couldn't ask for more. Amazing service.”

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Posted 7 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new hearing aids. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Having paid around £3000 for hearing aids nearly 3 years ago I am so disappointed with the quality of the product they have been returned for repair several times clearly the hearing aids needs replacing with news ones I am a very disappointed 85 year old who feels let down. Radley Cornish Radstock Using the Midsomer Norton branch”

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Posted 7 years ago

Hi Radley, thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 7 years ago

“Went to both your Tunbridge Wells and Tonbridge branches. Fantastic levels of customer service, knowledge, friendliness, experience and advice in both. Would highly recommend you over other opticians on the High Street. Keep up the great work.”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Helpful understanding staff”

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Posted 7 years ago

Hi Keith, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Very friendly helpful staff. Optician was great with my mum who has dementia”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“I moved to Sherborne about 18 months ago and have had to use Scrivens for both hearing and optical reasons. I am very pleased with the service I have received. The staff are always extremely pleasant, professional and efficient. One could ask for no more.”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“I am so happy with my glasses and with the excellent service I received in your Newmarket branch. Angela was very professional, friendly and thorough with my eye test and Emma possessed excellent customer service skills and was extremely helpful in helping me select the exact glasses that I had in mind. I had been recommended by a friend so my eye test was only £10 and I received 25% discount on my frames. My friend received vouchers too. What a great offer for everyone. I will definitely be using Scrivens in the future.”

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(Newmarket) - Posted 7 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the Newmarket branch, and we look forward to assisting you again in future.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews