Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt as though I mattered and I got all the help I needed with no pressure to make a quick decision about my frames and lenses”

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Posted 6 years ago

Hi Joan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I would score 0 stars but that it not a option! I had 2 eye test with Scrivers and both were incorrect. I was left with glasses I could not wear as they made my vision blurry, gave me blood shot eyes and headaches. When I complained they refused to give me my money back! I have given them a second chance to correct the prescription still incorrect! Pleased do not go to Scrivers bad service all round. I when to spec savers and first time correct prescription. Please do not go there a waste of time and money.”

Helpful Report

Posted 6 years ago

Hi Helen, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Branch manager was intimidating and felt peer pressured into buying. Would told she 'wasn't their to upsell' but wouldn't talk or explain anything about lower price range of specs/lenses. Wouldn't let her colleagues speak to me as a customer properly, kept interfering. Ripon Scrivens”

Helpful Report

Posted 6 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“Very satisficed with my visit. Staff friendly and efficient.”

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Posted 6 years ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Testing facilities were good and service was fine. However I was told that my glasses would be available in about a week, but 3 weeks later I have not been informed that they are ready for collection. Can't say that is such good service. Should have gone to Specsavers!”

Helpful Report

Posted 6 years ago

Hi Clive, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Great friendly service”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Nothing short of excellent. Customer service is always fantastic, advice and guidance given but no pressure selling.”

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Posted 6 years ago

Hi Chris, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Lovely, friendly staff always been very courteous and helpful”

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Posted 6 years ago

Hi Hazel, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Excellent service by showroom assistants. Very helpful when choosing new frames.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“A pleasant welcome, attentive and professional service.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Going to the Ely branch is like visiting friends. The staff are always friendly,courteous, knowledgeable and very efficient. From a full eye or hearing check to a loose screw the service is second to none. I had never heard of Scrivens when I had my first appointment, now I would never go anywhere else. Well done to all of you !!”

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Posted 6 years ago

Hi Jean, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ely.

Posted 6 years ago

“I’ve been using Scrivens New Street branch in Birmingham for over forty years and have always received excellent service and advice .”

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Posted 6 years ago

Hi Janice, Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Good experience and professional”

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Posted 6 years ago

Hi Graham, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“A very quick & efficient service, thank you.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Staff were fantastic and helpful in getting me my new prescription glasses”

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Posted 6 years ago

Hi Al, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Friendly and helpful staff and quick service.”

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Posted 6 years ago

Hi Wendy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Very good help with choosing glasses and explaining vari focals. Excellent help as usual from Dianne on my contact lenses .”

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Posted 6 years ago

Hi Paul, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Helpful staff and prompt delivery of specs. I shall certainly come to Scrivens' when my next eye-test is due. Thank you for getting me intermediate range specs. Very grateful.”

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Posted 6 years ago

Hi Mr Barker, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Very attentive 1 to 1 care. Friendly helpful staff. Fantastic, thank you!”

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Posted 6 years ago

Hi Berni, thank you for the kind words! We’re so happy your visit went so smoothly.

Posted 6 years ago

“Always good”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews