Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional staff.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Can't fault. I made an appointment for my examination and this went smoothly with the sales assistant from the shop phoning to confirm my appointment a few days prior to the actual day. The sight test under the current Covid situation went as smoothly as expected and I didn't feel unsafe during this proceedure. I chose a pair of reading glasses, the sales assistant seemed very knowledgeable and was able to guide me to a pair which I'm more than happy with.”

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Posted 6 years ago

Hi Ed, thank you for the excellent review! We're delighted to hear you are happy with your new glasses and that your visit went so smoothly. We look forward to assisting you again in future.

Posted 6 years ago

“When you in your the shop you are met with A friendly and family service they are all ways they to help you.”

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Posted 6 years ago

Hi Donna, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Friendly efficient service, what more could you want?”

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Posted 6 years ago

Hi Rowena, thank you for your wonderful review!

Posted 6 years ago

“Everything ok don't alter anything”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Such friendly service and very helpful”

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Posted 6 years ago

Hi Victoria, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“I'm not from stamford but picked the store as they had a really good range of glasses. Right front the very beginning the staff were very helpful - ordering me glasses in, ordering the ones I wanted in and putting prescription lenses into my own sunglasses. Deliveries were slow which was our of their control, but they were very good at chasing this and even sending my remaining glasses to me”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“David and the team at Scrivens always do their absolute best to ensure I get the best out of my optical prescription, and as a customer I always feel valued, welcomed, and listened to.”

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Posted 6 years ago

Hi Stephanie, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“(A CLASSIC COMEDY OF ERRORS OR WHAT?) The following is no reflection whatsoever on the St Ives branch where Amanda and Ana have given the professional service that I have always received in the past in dealing with this matter for me. While gardening on May 6th, an insect or wasp flew onto the left side of my face, and I swiped it away but unfortunately I was wearing heavy gardening gloves which caught the frame of my glasses and knocked them off. They landed face down on the left side which broke the frame just below the left arm hinge. I attempted to repair the break with superglue but this joint failed after a couple of days. Fortunately I had my old driving glasses with the double vision correcting prism so was able to go out and when necessary drive. I tried to phone Scrivens in St Ives several times without getting through and when I tried to send a message on May 17th it failed but finally managed to successfully leave a message with head office on May 22nd. I then received a phone call from Scrivens' head office (?) asking me to send the broken glasses back in a prepaid pack, which was sent and eventually arrived on June 6th, and was posted back the same day. I received a phone call from Scrivens head office on June 11th to inform me that the broken frame was obsolete and they could not fit the existing lenses into a new frame. Consequently, I would need to go into Scrivens in St Ives and order a new pair of glasses. This was done the same day and arrangements were made for them to be sent to my home and they arrived on June 22nd. Because the glasses are specifically for distance requirements with the double vision correction built in I do not wear them around the house. I wore them when I went out on June 24th and realising that the arms needed to fit my head tighter took them back to Scrivens in St Ives on June 25th for them to be tightened. This was done and we noticed they needed cleaning because of some marks on the left lens and when Ana could not remove them we realised that the lenses were marked and she wanted to send them back. These were impact marks from landing heavily on the tarmac drive and so small that they could only be seen (by me) when looking at the front the front face of the lens as it caught the light. They were invisible when being worn as they are too close to my eye. I went back home, returning on June 26th wearing my temporary glasses for Scrivens, St Ives to send the new pair back for the left lens marks to be polished out. As I had heard nothing by July 21st I phoned Scrivens and after a long phone call Amanda had established that the company making the lenses had gone bankrupt and this was the reason for the delay in the left lens being replaced and it was confirmed that my new frames had the old lenses fitted into them. Nobody from anywhere in Scrivens at any time discussed or informed me that this was being done and as the marks on the left lens were so slight I only noticed them after they were cleaned (properly) by Ana. There was now a confused situation where we dido not know if I was getting my old lenses in a new frame or a completely new pair of glasses with new lenses for which I had paid £475.00, or possibly will end up with 2 pairs of glasses with one pair not needed. What is most disturbing in all of this is that I had to pay £475.00 for a new pair of glasses as “The old frame was obsolete and those lenses couldn’t be fitted into a new frame” and when the glasses arrived on June 22nd this is precisely what I received. The marks were so insignificant that no one appears to have noticed them until the glasses were cleaned at the St Ives branch. This is a serious matter as I had paid for something that I did not receive. If this had been made clear in the first instance that a new frame to take the existing lenses had been found it would only have cost me £70.00, not £470.00 on top of the £416.00 that I paid out in March 2019 for glasses that are a temporary requirement until I have 2 operations to correct my double vision later this year. It appears that there has been a total lack of communication between the Scrivens personnel and the lens manufacturer and no information whatsoever given to me and the St Ives branch on what had been done. It appears that these glasses may be a completely new pair as it begs the question of where are the pair that I received on June 22nd? Once more it appears that there is something seriously amiss with the management systems within Scrivens with no communication back to the customer and even less within the organisation, leading to me ordering and paying for a pair of lenses unnecessarily. I believe that this deserves a full refund for the (unnecessary) lenses as a minimum as Scrivens head office and laboratory cannot carry out a simple communication exercise between them. as well as compensation for the amount of my time wasted and travel incurred simply because Scrivens head office and laboratory cannot carry out a simple communication exercise between them.”

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Posted 6 years ago

Hi James, thank you for your review. We’re sorry to read you had such a frustrating experience. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Excellent and COVID safe service. Fantastic to see everyone at Malton branch is well and took care to look after my safety.”

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Posted 6 years ago

Thank you so much for your review! We’re so happy that your visit went so smoothly and we really do appreciate you taking the time to share your experience.

Posted 6 years ago

“I have always been happy with the service provided by Scrivens, Crewe (over 10 years). My recent glasses purchase was no different.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to assisting you again in future.

Posted 6 years ago

“Had eye test and purchased new Varifocal glasses from the Barnsley store. Excellent customer service, very professional and friendly staff. Thank you”

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Posted 6 years ago

Hi Erica, thank you for the kind words! We’re so happy your visit at Barnsley went so smoothly. We’ll pass your comments onto the branch.

Posted 6 years ago

“I have been going to this branch for many years and on each occasion i have been met with a very high standard of service the staff are very friendly and know the products well, I am very happy with the staff and would have no problem recommending this branch to all my friends.”

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Posted 6 years ago

Hi Mr Rogers, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“very good eye test”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Always come here ..lovely staff.. very helpful & honest when helping me choose new glasses..very friendly...would definitely recommend.😁”

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Posted 6 years ago

Hi Debbie, thanks for the excellent review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“I broke my glasses during lockdown so was delighted to be able to go back to Scrivens to replace them. As always the staff were friendly, professional and let me try on as many frames as I wished before I found the one I wanted. (I've even been back for my 1/2 price second pair!)”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses and your your visit went so smoothly!

Posted 6 years ago

“have just purchased new glasses and within 3 hours one lense fell out . During the night 10 hours later woke up and felt for them and both lenses fell out. Fortunately had my old set with me. On close inspection the screws were fully tightened so how can this happen, can only assume lenses machined too small for the frame. How could they be pushed back in very easily if frame is tight.How can this leave your workshop like this were is your QA, This not the first time that your work shop service has been at fault with my glasses over the years. Although we are living in difficult times I feel your company’s service to people who rely heavily on their eyes as been dreadfully. Opening hour and service could have been better managed.”

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Posted 6 years ago

Hi David, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 years ago

“Recently visited Alfreton Scrivens, absolutely fantastic service! Couldn't wish for better. Felt relaxed, friendly and reassured as I haven't been out since lockdown. Thank you Scrivens Alfreton”

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Posted 6 years ago

Thank you for the kind words! We’re so happy your visit at Alfreton went so smoothly.

Posted 6 years ago

“Very efficient and pleasant as always.”

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Posted 6 years ago

Hi James, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Having spent close to £1000 in past two years I am hoping that the glasses I collected yesterday are more satisfactory, I am going back on Thursday to have any adjustments. none of your opticians could find any thing radically wrong with my sight' nor could New cross eye department A&E, all they can see are dry eyes and cataracts in their early stages.”

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Posted 6 years ago

Hi John, thank you for your review. We appreciate you taking the time to share your experience with us.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews