(A CLASSIC COMEDY OF ERRORS OR WHAT?) The following is no reflection whatsoever on the St Ives branch where Amanda and Ana have given the professional service that I have always received in the past in dealing with this matter for me. While gardening on May 6th, an insect or wasp flew onto the left side of my face, and I swiped it away but unfortunately I was wearing heavy gardening gloves which caught the frame of my glasses and knocked them off. They landed face down on the left side which broke the frame just below the left arm hinge. I attempted to repair the break with superglue but this joint failed after a couple of days. Fortunately I had my old driving glasses with the double vision correcting prism so was able to go out and when necessary drive. I tried to phone Scrivens in St Ives several times without getting through and when I tried to send a message on May 17th it failed but finally managed to successfully leave a message with head office on May 22nd. I then received a phone call from Scrivens' head office (?) asking me to send the broken glasses back in a prepaid pack, which was sent and eventually arrived on June 6th, and was posted back the same day. I received a phone call from Scrivens head office on June 11th to inform me that the broken frame was obsolete and they could not fit the existing lenses into a new frame. Consequently, I would need to go into Scrivens in St Ives and order a new pair of glasses. This was done the same day and arrangements were made for them to be sent to my home and they arrived on June 22nd. Because the glasses are specifically for distance requirements with the double vision correction built in I do not wear them around the house. I wore them when I went out on June 24th and realising that the arms needed to fit my head tighter took them back to Scrivens in St Ives on June 25th for them to be tightened. This was done and we noticed they needed cleaning because of some marks on the left lens and when Ana could not remove them we realised that the lenses were marked and she wanted to send them back. These were impact marks from landing heavily on the tarmac drive and so small that they could only be seen (by me) when looking at the front the front face of the lens as it caught the light. They were invisible when being worn as they are too close to my eye. I went back home, returning on June 26th wearing my temporary glasses for Scrivens, St Ives to send the new pair back for the left lens marks to be polished out. As I had heard nothing by July 21st I phoned Scrivens and after a long phone call Amanda had established that the company making the lenses had gone bankrupt and this was the reason for the delay in the left lens being replaced and it was confirmed that my new frames had the old lenses fitted into them. Nobody from anywhere in Scrivens at any time discussed or informed me that this was being done and as the marks on the left lens were so slight I only noticed them after they were cleaned (properly) by Ana. There was now a confused situation where we dido not know if I was getting my old lenses in a new frame or a completely new pair of glasses with new lenses for which I had paid £475.00, or possibly will end up with 2 pairs of glasses with one pair not needed. What is most disturbing in all of this is that I had to pay £475.00 for a new pair of glasses as “The old frame was obsolete and those lenses couldn’t be fitted into a new frame” and when the glasses arrived on June 22nd this is precisely what I received. The marks were so insignificant that no one appears to have noticed them until the glasses were cleaned at the St Ives branch. This is a serious matter as I had paid for something that I did not receive. If this had been made clear in the first instance that a new frame to take the existing lenses had been found it would only have cost me £70.00, not £470.00 on top of the £416.00 that I paid out in March 2019 for glasses that are a temporary requirement until I have 2 operations to correct my double vision later this year. It appears that there has been a total lack of communication between the Scrivens personnel and the lens manufacturer and no information whatsoever given to me and the St Ives branch on what had been done. It appears that these glasses may be a completely new pair as it begs the question of where are the pair that I received on June 22nd? Once more it appears that there is something seriously amiss with the management systems within Scrivens with no communication back to the customer and even less within the organisation, leading to me ordering and paying for a pair of lenses unnecessarily. I believe that this deserves a full refund for the (unnecessary) lenses as a minimum as Scrivens head office and laboratory cannot carry out a simple communication exercise between them. as well as compensation for the amount of my time wasted and travel incurred simply because Scrivens head office and laboratory cannot carry out a simple communication exercise between them.