Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had my eyes tested at Scrivens. The optician was very good and put me at my ease. Everything was Covid compliant and I felt very safe. I decided to purchase new spectacles and was told to put all the ones I tried on in a basket so they could be cleaned before being put out on display again. Overall it was a very professional service and I would be happy to recommend Scrivens to anyone.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

Hi Kathryn, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Staff in Wimborne very helpful, friendly, couldn't ask for more”

Helpful Report

Posted 6 years ago

“Staff in Wimborne very helpful, friendly, couldn't ask for more”

Helpful Report

Posted 6 years ago

Hi Anne, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“The staff go out of their way to make every improvement with in my case, my glasses. Their professionalism and attention to detail is amazing. You are a person, a customer and nothing is more important to them. Every member of staff is polite and puts you at ease immediately you walk through the door. I am 74 and have worn glasses nearly all my life and I would not go anywhere else when I need new ones. I feel like part of a big family, in the perhaps old fashioned curtesy, but it goes a long way and it works.”

Helpful Report

Posted 6 years ago

Hi Patricia, thank you so much for your wonderful review! We really do appreciate you taking the time to share your experience with us. We look forward to assisting you again in future.

Posted 6 years ago

“Good appointment good all round. Excellent eye test and good customer Service very pleased with my glasses.”

Helpful Report

Posted 6 years ago

Hi Ron, thank you for the excellent review! We’re so happy that your visit went so smoothly and we're delighted to hear you are happy with your new glasses.

Posted 6 years ago

“Lovely caring staff, very helpful and pleasant at all times. Xx”

Helpful Report

Posted 6 years ago

Hi Pauline, thank you for the kind words! We look forward to assisting you again in future.

Posted 6 years ago

“always helpful,pleasant and polite hearing and eyecare”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“I can't fault the team at St. Ives, very helpful and obliging.”

Helpful Report

Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in St Ives.

Posted 6 years ago

“Staff other than optometrist were lovely. Optometrist was vile”

Helpful Report

Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Brilliant staff,very professional services.”

Helpful Report

Posted 6 years ago

Hi Angel, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“very polite not rushed in anyway, answered all my questions”

Helpful Report

Posted 6 years ago

Thank you for the kind words! We appreciate you taking the time to share your experience.

Posted 6 years ago

“Able to make appointment easily. Friendly staff.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Emma the Manager of your Bourne branch is a gem, a real asset to your company. I have a very complicated prescription with prisms for astigmatisms in both eyes following cataract surgery several years ago. As a result, fine tuning is absolutely essential in getting the base curve spot on, as well as locating frames that suit my very small face. Emma has always been extremely patient and honest with me in offering suggestions and advice on the best choices for me. She is knowledgeable, professional, and friendly. You could not find a better employee!”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review! We’re so happy that your visit went so smoothly. We’ll pass your comments onto our Bourne branch.

Posted 6 years ago

“Had problem with eye, contacted Scrivens chesterfield after consultation on phone arrange appointment at another Scrivens Sheffield (as chesterfield could not fit me in ) for that afternoon as my symptoms needed prompt action ! the service i revived from both branches was excellent . Would have no worries recommending Scrivens”

Helpful Report

Posted 6 years ago

Hi Tom, thank you so much for your review! We really do appreciate you taking the time to share the experience you had with both our Chesterfield and Sheffield branch.

Posted 6 years ago

“Spoke to Dianne at the Chesterfield branch and received excellent, professional, friendly service, renegotiating my contact lens contract. Thank you Dianne, if only more reception staff were like you. 👍”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Eye test went ok, but not a great deal of choice in small ladies glasses. Very few colours to choose from. I was disappointed.”

Helpful Report

Posted 6 years ago

Thanks for sharing your feedback, it helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Very helpful and prompt delivery of spectacles. Very friendly staff”

Helpful Report

Posted 6 years ago

“Very helpful and prompt delivery of spectacles. Very friendly staff”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us such a nice review, Brenda!

Posted 6 years ago

“Brilliant professional service. Couldn't fault them. And I can see!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews