Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first visit to Scrivens as used to be with a different Opticians. Rang me before appointment to confirm appointment and procedures of store regarding Covid-19. When entering the opticians- noticed it was very clean and tidy- hand gel was provided upon entry. Did not have to wait long for my appointment and the Optician was very polite and helpful (I was worried when they had to have a torch to look in the eye- as previous opticians only had a quick look- but very glad he was thorough with the procedure and informed me there was nothing to worry about). Did not feel pressured to make a purchase, but did so as wanted new glasses. Staff were very useful and gave me some recommendations as I was unsure of what frame style or colour to go for. Did not have to wait long for my glasses- and was glad to return to store with the ongoing coronavirus as knew it was safe and felt comfortable in the store last time. Again staff were extremely helpful and made sure everything was okay with my purchase and said if there were any issues to let them know. My new glasses fit perfectly and really enjoy the style.”

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Posted 6 years ago

Hi Alice, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Went in for a refit. Glasses were checked, measured, and now are just right. Very pleased”

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Posted 6 years ago

“Amazing and friendly staff and caring”

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Posted 6 years ago

Hi Miranda, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Excellent service really pleasant Staff”

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Posted 6 years ago

Hi Beverley, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Amazing and friendly staff and caring”

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Posted 6 years ago

“Brilliant service. The ladies really helped me out!”

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Posted 6 years ago

Hi Jodie, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Brilliant service. The ladies really helped me out!”

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Posted 6 years ago

“Very professional staff and amicable at the same time.”

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Posted 6 years ago

Hi Mr Xavier, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Hi Due to some visual problems I tried to get an appointment at Specsavers but was unable to get one until September, so I called Scrivens in Diss and got one the next day. My sight was tested thoroughly and the optician kept checking my left eye and my glasses he could not believe what he was seeing my left eye had improved dramatically. He allayed my fear re the visual problems. I went back to the reception and was helped to try to find some new frames. Once we found the pair she did all she needed to do, what I did find that she did not do the hard sell like Specsavers did but asked me what I needed from my specs an did so accordingly. I have picked up my new glasses and cannot believe the difference to my sight.its great. I want to thank all the staff there they complied with the distancing rule and treated me like a person not a cash machine. Please pass on my comments and thank them for me. Yours Christine Pack. Pursehouse Way. Diss.”

Helpful Report

Posted 6 years ago

Hi Christine, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the Diss branch, and we look forward to assisting you again in future.

Posted 6 years ago

“I have been going to Scrivens Chesterfield for many years now and have never had a bad experience. I am on the lens plan so have both normal eye checkups and contacts lens checkups regularly. All the staff have always been very kind and welcoming and both myself and my mother feel like you get that extra special service every time we go. Having broken my only pair of glasses, I arrived at the store today in a bit of a panic as I knew I needed to get some new ones as soon as possible. The ladies in store instantly made me feel calm and happy. They told me to take my time and try as many glasses on as I wanted (even though they would have to clean them all after due to Covid19). One lady who helped me and has done so many times before was Diane. I would just like to say that she is absolutely amazing. She goes above and beyond for all customers. Whenever I walk in, she greets me with a big smile and makes me feel very welcome. I can’t thank her enough, not just for today but for every time she has assisted me in store. She doesn’t rush you and she really helps you choose the best glasses suited for you. Her and the other lady in store (Selina?) were both very welcoming and chatty and made both myself and mother feel comfortable and (as always) we enjoyed our time in store. I would like to say a very big thankful to both these ladies, along with the rest of the staff. You are doing a fantastic job! 😊”

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Posted 6 years ago

Hi Sarah, thank you so much for your wonderful review! We really do appreciate you taking the time to share your experience at our branch in Chesterfield. We’ll pass your comments onto the branch and we look forward to assisting you again in future.

Posted 6 years ago

“The Witney branch is amazing! They helped me with any advice. They answered all my questions in a simple way that I understood. Can’t thank them enough, their customer service is definitely 5*”

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Posted 6 years ago

Thank you for the kind words! We’re so happy your visit at Witney went so smoothly! We’ll pass your comments onto the branch.

Posted 6 years ago

“Reassuring, Staff team, felt well looked after, and confident by all the information given to me , Stay safe in this pandemic. Thank you for your service. Chris Kane..”

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Posted 6 years ago

Hi Mr Kane, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I am not able to use this hearing aid ,not able to put in thing in my ears. I have tried since january. Due to k virus I am not able tovisit the centre. WHAT DO I DO WITH THE HEARING AID.”

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Posted 6 years ago

Hi Rasul, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“the staff are very friendly and polite, answer any questions you may have in a simple way so you can understand, would recommend to anyone.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“Fantastic service from a very warm welcome to the experienced optitions and staff who provided me with exactly what I was looking for, including specially ordered frames and purpose made lenses, nothing was too much for them. They certainly have my custom from now on!!”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We look forward to assisting you again in future.

Posted 6 years ago

“Scrivens Milton Keynes was a really good experience. Optician was really thorough and very reassuring. Customer service was the best I have experienced in an opticians and I didn’t feel rushed or forced to pay more it was all about what suited me and my budget. Thank you from Maureen”

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Posted 6 years ago

Hi Maureen, thanks for the excellent review! We’re so happy your visit at Milton Keynes went so smoothly. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Enjoyed my visit to Royton Scrivens.Have been with the same practice since 1983.The Optician was very good and very reassuring.The sales man was also very good. I was even given 15% off as a Keyworker!”

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Posted 6 years ago

Hi Karen, thank you for your wonderful review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We’ll pass your comments onto the Royton branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Excellent attentive service from all the staff.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Very good service as always!”

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Posted 6 years ago

Hi Doug, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very experienced and helpful staff, nothing is too much for them.”

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Posted 6 years ago

Hi Helen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews