Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual, very courteous and helpful”

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Posted 3 years ago

Hi Clifford, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I have no hesitation in saying that the customer service I receive is excellent at the Opticians. The staff are very helpful and knowledgeable. You are always welcomed with a smile. There are many glasses to choose from at various prices. I would highly recommend them.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I have been using the Banbury Branch for some time now, transferring from the Chipping Norton Branch following transport issue getting there. I have always been greeted with a welcoming smile, minimal waiting time, courtesy and a willingness to listen even if they have heard the same question a hundred times before. If the occasion arose, I would certainly recommend them. In respect of hearing, the necessary operatives are not there on the only day I can get transport to Banbury with limited time there.”

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(Banbury) - Posted 3 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Excellent.Very Friendly .”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Very helpful, felt very comfortable and confident with my test, and also a very helpful assistant with choosing my glasses. Prices very reasonable. All round pleasant experience.”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Staff constantly arguing with each other and made me feel very uncomfortable. Nearly left”

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Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“I like the personal yet professional service I receive at Scrivens. I have confidence in the eye test that I am given.”

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Posted 3 years ago

Hi Michael, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Extremely pleasant and helpful”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Customer service is second to none. It's always a pleasure to go to Scrivens at Malton. Everyone there gives 100% every time - from having a small screw tightened in your glasses to having a full eye test and choosing new glasses. Highly recommended - I wouldn't go anywhere else.”

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(Malton) - Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“As it was my first appointment at this optician, I felt all my needs were met and questions answered by the lovely team in there. I would definitely recommend”

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Posted 3 years ago

Hi Karen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Fantastic service, from booking in, follow up calls to ensure of your booking commitment then right through to the initial consultation to eye test! No pressure to buy there spectacles and they have a re-glazing service should you have a favourite pair of spectacles or buying of frames elsewhere. Also they use Nikon and Zeiss lenses! Heaven!”

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Posted 3 years ago

Hi Jason, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Fishponds branch, the staff were very polite, I was made to feel at ease, my prescription hadn't changed and didn't feel pressured into buying new glasses like so many other optician chains. They were very helpful offering to adjust my current glasses, with the invitation to look at new frames if I wanted.”

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(Fishponds) - Posted 3 years ago

Hi Mike, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Thanks for the great service and support”

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Posted 3 years ago

Hi Mohamed, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Not as happy with follow up the local shop is never open when they say”

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Posted 3 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“Aftersales care is non-existant. It is impossible to contact my local store in Stafford by phone on a Saturday. After spending £3,000 on hearing aids I would expect to be able to make an appointment to speak to the Audiologists when I have a problem. I have tried 2 other nearby practices and they don't answer their phones either, after a few rings the calls get diverted to Customer care, which doesn't work on a Saturday.”

Helpful Report

Posted 3 years ago

Hi Philip, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“I'm 53 and my Dad is 83, we went to Scrivens in Rugeley for a hearing test. Stuart and the staff were absolutely amazing. Stuart put us both at ease and looked after us so well. I was very nervous about the whole experience but he put me at ease. We both had our NHS hearing aids fitted on 31st May. I'm so thrilled with my hearing aid it has changed my life for the better. I can't thank Stuart and the other staff enough for their kindness, help and professionalism. Recommending to every one I know.”

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(Rugeley) - Posted 3 years ago

Hi Andrea, thank you for your wonderful review!

Posted 3 years ago

“Great service from scrivens opticians and audiology@Coleshill high street branch 👍 the service from my audiologist Mr S and from the receptionist is top drawer and would recommend anyone who needs anything regarding glasses or service to hearing aids to pay a visit 👍 cheers scrivens 👍”

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(Coleshill) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Coleshill.

Posted 3 years ago

“On Saturday 26 August I went to my local opticians (not where I bought my glasses) and they wanted to charge me £15 to replace a screw in my glasses. I was on my way to Royston and staying locally so I went to Scrivens and asked about the screw, the young lady said yes we can do that. Did it straight away and no charge. I will put something in a local charity box. Thank you very much.”

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(Royston) - Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“As usual friendly and helpful. Always patient when decided which spectacular to choose. The optometrist was thorough and explained the procedure and the outcome.”

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Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I have had the past 3 appointments cancelled for my children over the past 3weeks . Today I went in because one of my children had glasses to collect.i was told because the optometrist was off ill glasses could not be fitted.dispute being told on the phone it would be fine .So I have had a wasted journey.I expect better treatment then this . Awful service.I will never be returning to this opticians.”

Helpful Report

Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews