Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,064 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had computer problems and my card payment wouldn’t go through. I said I would pay on receipt of glasses having been a long time customer. They embarrassed me by asking for 50 percent deposit and my friend had been to cash machine. I didn’t know how much she had withdrawn and had to ask if she had enough money to pay. I tried the ATM but it wasn’t giving out anymore money. I will not use this company in future. As far as I was concerned it was their problem and should have accepted my offer of paying on receipt.”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Today I visited the Sutton Coldfield branch to update my hearing aids, following an ear infection 2 weeks previously which Sophie had identified, and she written a letter for me to take to my Doctor, this was promptly done and I had the medication the next day. Today Sophie the hearing consultant was again very helpful, as the infection had cleared and adjusted the right hearing aid as necessary, once again excellent service, done in a very professional and business like manner, well done Sophie and the Sutton Coldfield Branch.”

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(Sutton Coldfield) - Posted 2 years ago

Hi Alan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield.

Posted 2 years ago

“I found the staff at the Bromyard branch pleasant and helpful. Unfortunately the optometrist was arrogant and didn’t listen to what I said. He gave me an incorrect prescription. I couldn’t wear the glasses made to that prescription and had to go to another optician in order to get my eyes rechecked and the lenses made to the new prescription. In the light of this experience I cannot recommend Scrivens in Bromyard.”

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Posted 2 years ago

Hi Ian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“First class service as usual wouldn’t go anywhere else”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Incredible service provided by the Bury St Edmunds team, who looked after me from start to finish and provided excellent advice with a friendly family feel”

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(Bury St Edmunds) - Posted 2 years ago

Hi Karen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Booked an appointment for my 91 year old mother-in-law at Stafford. Got there to find it closed for refurbishment. Very unhappy and have had to book her in elsewhere. SCRIVENS LOSS”

Helpful Report

Posted 2 years ago

Hi Sheila, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“I am very happy with my NHS hearing aids, which I had fitted a year ago. Your consultant was extremely thorough and helpful in explaining all about using them.”

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Posted 2 years ago

Hi Pamela, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Had very good experience with Eye test. First time booked the eye test with Scrivens Opticians. Staff was very polite and helpful and the Optician was very experienced. Will definitely book again.”

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Posted 2 years ago

Hi Shoaib, thank you for your wonderful review!

Posted 2 years ago

“Always a friendly and helpful customer service. Have been a customer for many years.”

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Posted 2 years ago

Hi John, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Went to Weoley Castle branch after poor experience at Eye Collective in Shelly Oak. Very impressed by level of service,especially from Hayley who talked me through all the options and got the best deal for me. Felt that my eye car was the primary aim, not making money from me.”

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Posted 2 years ago

Hi Duncan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very good service thank your”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent service I’m happy with them.”

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Posted 2 years ago

Hi Ahmed, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Friendly and professional, what more can one ask. Always a pleasure. Thank you”

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Posted 2 years ago

Hi Jenny, thank you for your wonderful review!

Posted 2 years ago

“I'm left without one hearing aid for four weeks while Scrivens do battle over who is going to pay for it, I pay an annual fee of £132.00 which according to Weston-super-Mare in not being honoured by Scrivens. I worry how much longer this company will last with this kind of service, as I have already paid a vast amount for the hearing aids. Remember the old records, I appear to be paying for stereo and receiving mono. I have no problem with Weston-super-Mare as they appear to be doing their best and are as frustrated as I am. I will go further if I have to, I am giving you one week to sort it Grant Parris”

Helpful Report

Posted 2 years ago

Hi Grant, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Good quick service on line, but a face to face review after three years seems a bit long to wait for someone like myself who is new to wearing hearing aids . Maybe the first review could be two years?”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Everyone is friendly and welcoming and careful in their work to get you the right glasses for you.”

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Posted 2 years ago

Hi Michelle, thank you for your wonderful review!

Posted 2 years ago

“I’m not happy with services provided because I was mislead about verifocal lenses and they were not explained very well to me. The glasses did not fit me, I could not see when reading up close or when looking at things far away. For the price I paid, I expected to be able to see with the glasses straight away. Instead, I got £200 reading glasses which I could’ve gotten from elsewhere for £10.”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Best service ever and I have been attending the same branch for many years, the staff were so helpful with their help in choosing my new glasses. Thank you everybody.”

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Posted 2 years ago

Hi Susan, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Privacy maintained throughout the process Thorough eye check Excellent support with frame choices Thankyou”

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Posted 2 years ago

Hi Pamela, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very friendly and professional First time customer, would definitely recommend.”

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Posted 2 years ago

Hi Ray, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,064 reviews