Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,020 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service in terms of left feeling major concern with eye. Having had time digest information given at check, and a night of no sleep, I made urgent telephone call to the branch the next day and was advised optician was busy and no slots all day wouldn’t be able to call. Receptionist advised she would find information for me and call back next day. This did not happen in spite of knowing how concerned I was. Appalling customer service. Decided to go for second opinion at Vision Express and had amazing service and professionalism.”

Helpful Report

Posted 2 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“The service I received was very good. Friendly and efficient. They made sure that the prescription was correct and made sure that the glasses fitted correctly. This was at the Rhyl store.”

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(Rhyl) - Posted 2 years ago

Hi Paul, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rhyl.

Posted 2 years ago

“I visited this opticians yesterday 23/8, to ask if they could fix my readers, not only did they manage to fix them, they did it for free, all this while I sat there with my staffies.”

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Posted 2 years ago

Hi Steve, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“My hearing test at Diss with Trevor and Franchesqua ( 21st Aug 2023 )was amazingly thorough. Both very professional, friendly and understanding my issue. After over an hour of tests etc. I left with a pair of NHS issue hearing aids which I am still getting used to”

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(Diss) - Posted 2 years ago

Hi Barry, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Always please with the service they go out of there way to help you ,wouldn't go any where eles.”

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Posted 2 years ago

Hi Sandra, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Outstanding work by the Havant branch. My 5 year old child is often in there due to breaking her glasses and all of the staff are incredible towards her, so much care is given and I couldn't recommend a better opticians. Thankyou so much Havant branch.”

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(Havant) - Posted 2 years ago

Hi Hannah, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Always have first class treatment and attention from my local Scrivens branch in Chesterfield.”

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(Chesterfield) - Posted 2 years ago

Hi Melvin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chesterfield.

Posted 2 years ago

“A helpful and very thorough practice. I would recommend.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Thank you for the care and attention given for my eye test and also my ear test. Both technicians were very thorough, caring and attentive. Yes I would recommend Scrivens and will be coming back.”

Helpful Report

Posted 2 years ago

Hi Pamela, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I was treated kindly and professionally throughout from the hearing test to the eye test and glass fitting. I felt very much respected and cared for.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service. Staff very helpful & professional.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Brilliant service...”

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Posted 2 years ago

Hi Abraham, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“I went to Scrivens in Widnes for the first time last week for an eye test I was very impressed with the service. The Optometrist was very through and explained every test. I didn't need any new glasses but I ordered a pair of subscription sunglasses. I would highly recommend the service and the staff were very friendly and helpful.”

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(Widnes) - Posted 2 years ago

Hi Angela, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“The optometrist was extremely thorough with her examination and explained about the effects of AMD and gave me a Amsler chart for future reference. I am quite happy with my chose of frames and now await the fitting. Thank you for an excellent around service.”

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Posted 2 years ago

Hi John, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Best opticians I have ever been to. Always a friendly smile when you walk in. Nothing is too much trouble for them. The glasses are excellent value for money. It’s a real pleasure to go there. Cris Adams”

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Posted 2 years ago

Hi Cris, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Went to local Scrivens for NHS hearing test and was blown away by how amazing the service was. The audiologist for very personable and thorough. Carrying out a range of tests explaining and reassuring as he went through them and at the end left with new hearing aids. Would recommend the branch in Market Deeping first class”

Helpful Report

(Market Deeping) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“They had computer problems and my card payment wouldn’t go through. I said I would pay on receipt of glasses having been a long time customer. They embarrassed me by asking for 50 percent deposit and my friend had been to cash machine. I didn’t know how much she had withdrawn and had to ask if she had enough money to pay. I tried the ATM but it wasn’t giving out anymore money. I will not use this company in future. As far as I was concerned it was their problem and should have accepted my offer of paying on receipt.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Today I visited the Sutton Coldfield branch to update my hearing aids, following an ear infection 2 weeks previously which Sophie had identified, and she written a letter for me to take to my Doctor, this was promptly done and I had the medication the next day. Today Sophie the hearing consultant was again very helpful, as the infection had cleared and adjusted the right hearing aid as necessary, once again excellent service, done in a very professional and business like manner, well done Sophie and the Sutton Coldfield Branch.”

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(Sutton Coldfield) - Posted 2 years ago

Hi Alan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield.

Posted 2 years ago

“I found the staff at the Bromyard branch pleasant and helpful. Unfortunately the optometrist was arrogant and didn’t listen to what I said. He gave me an incorrect prescription. I couldn’t wear the glasses made to that prescription and had to go to another optician in order to get my eyes rechecked and the lenses made to the new prescription. In the light of this experience I cannot recommend Scrivens in Bromyard.”

Helpful Report

Posted 2 years ago

Hi Ian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“First class service as usual wouldn’t go anywhere else”

Helpful Report

Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,020 reviews