Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

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Posted 2 years ago

Hi Paula, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“The staff are excellent!! So helpful and polite and full of information. I love going there not only to see the big selection of frames but also to see the ladies smile 😁. Keep it up 👍”

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Posted 2 years ago

Hi Larissa, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Absolutely lovely staff at Heanor. Nothing is too much trouble. Even when you loose your glasses 👓 no problem except being told to keep them on your eyes not your head lol 💯 % recommended 🙂”

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(Heanor) - Posted 2 years ago

Hi Heather, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“The staff are lovely and very helpful.I will be going back . Many thanks”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“The manageress at the opticians was really forthcoming. She had a nice present about her, which made it much easier for me to talk to her. so I am a very happy customer Sandra”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Staff excellent really helpful and pleasant. Optometrist Mohammed Sarwar professional and thorough with examination also caring and gave advice”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“As soon as you walked through the door you were greeted with a smile and a welcome . Cydney and Zara were so friendly and made you feel at ease with help in choosing the right glasses .”

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Posted 2 years ago

Hi Deborah, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I have been a customer with Scrivens Stapleford for a few years now. The service is friendly and professional. I have actually made friends with the ladies there. My Dad is now in a Residential Home and needed new glasses so I took him to become a new customer where I go. The ladies made him feel relaxed, welcome, looked after and 'special' and we even had a giggle or two. I would recommend anyone to this branch without hesitation.”

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(Stapleford) - Posted 2 years ago

Hi Michelle, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Absolutely didn't realise that I got an added bonus of an earring test with my eye check-up. Whilst visiting the site,In Swadlincote , near Burton up on Trent staffs,I found that all the staff , including the option were more than helpful . 10/10 from myself I most certainly will be going again”

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(Swadlincote) - Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Hi I had an eye test which i needed a new pair of glasses.The staff were very friendly and new their job.The reason i gave 4 stars was the waiting time and the time the test took was 1 and a half hours.”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“Great service.. friendly and professional..very good”

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Posted 2 years ago

Hi Dave, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Worst admin experience ever. My bill was so confusing with additional fees, then refunds, then no break down that I had to deal with HQ several times to correct it. I finally got my glasses a month ago but even today received an email saying “your glasses are going through our glazing lab” and will be ready soon. Nice people at the branch I went to but I’ll never use Scrivens again. Paid £178 yet the varifocal split on my lenses is so bad I can’t see anything up close.”

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Posted 2 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Massive Thankyou to the Ringwood Team on Saturday, they saw to me with amazing manners really kind. I would recommend this team to anyone. Thankyou Ringwood”

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(Ringwood) - Posted 2 years ago

Hi Jane, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I was treated with lots of care . I would highly recommend these options”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Great service how it should be.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Can’t Thank the Mildenhall Team enough for making me feel so at ease during my appointment. Like many, I personally dislike wearing my glasses. They all made me feel so confident with the new set & even helped me trial some contacts. I feel so lucky to have an opticians as good as this! Special Thankyou to Michelle for being so lovely but for also fitting me in around work! 😁”

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(Mildenhall) - Posted 2 years ago

Hi Lilli-Mae, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I had a problem with my hearing aids and had an appointment at Dovercourt branch. The lady audiologist was very knowledgeable and very helpful and they are now 100% better. Very happy with my appointment”

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(Harwich) - Posted 2 years ago

Hi Bryan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Harwich.

Posted 2 years ago

“Having booked a hearing appointment with scrivens for my 94 year old mother, I was contacted yesterday and told that the appointment that was made a while ago had to be cancelled due to an ADMIN error. This was two days before the appointment. As it’s all on computer I can’t see how this can be. On asking how this had happened the chap kept saying they were sorry. Well sorry isn’t good enough for a 94 year old lady who has memory problems, also has one broken hearing aid and another that needs looking at. They don’t have internet, don’t have a smart phone, are hard of hearing and walking. I have a feeling that they were bumped off due to their age. Come on scrivens get it sorted. The truth as to why would also go a long way, insincere sorry does not cut the mustard. Let’s hope the re scheduled appointment in two weeks time won’t be cancelled 😡..”

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Posted 2 years ago

Hi Geoff, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“My 90 year old mum has had a very poor experience with you. She paid £2,300 for private hearing aids. They arrived in April, and by August, one of them had stopped working. She was told that because it was 'user damage' (very strange when she had only had them for about three months and is always extremely careful with them), she would need to pay a further £300 for repairs. Almost four weeks later, she is still waiting for the hearing aid to be repaired and returned, an appointment was cancelled at the last minute today, as apparently they had not arrived. She has severe hearing loss, and cannot currently participate in any of the social events she enjoys. Daily tasks are difficult. She was not offered any interim help while the hearing aid was repaired. I complained to local branch and your HQ, only to be met with excuses - she was sold the wrong hearing aid, it's 'the system' and nothing can be done, oh and if she'd shelled out a load more money when she bought them she would be covered for so-called 'user damage.' A very shoddy way to treat your customers, many of whom will be elderly.”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“First time I had visited Scrivens new Opticians facility in Wimborne. Very impressed with the quality of service and selection of frames. From entering the shop, having all the tests, choosing and collecting the new pair of varifocals the service was friendly and professional. It was also pleasant to visit a comfortable, spacious, air conditioned environment with carpeted flooring which allowed me to perfectly hear all the information being given to me. An excellent experience”

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(Wimborne) - Posted 3 years ago

Hi Roger, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews