Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,020 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Popped in this morning with a screw missing from my glasses, never been there before, a kind lady fixed my glasses with no fee, will definitely go there again ... what a marvellous customer experience”

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Posted 2 years ago

Hi John, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Booked it for an eye test at the Fordhouses/Oxley branch after it was recommended by a friend. Had a wonderfully thorough eye examination with the lady optician and was seen by a young asian/indian man about glasses options. They were very knowledgeable and professional however I didnt purchase any glasses. Even though the service i received was exceptional, i was put off as I could hear the manager discussing the numbers of sales they’d done and comparing it to neighbouring stores. This was off putting as I felt like they just wanted my money to reach whatever goal they were set. I understand businesses must make money to stay afloat but i have never heard any other business discuss it so openly. I imagine some commission for the managers is involved. Hmmmm”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Really helpful staff. I broke my glasses and was given another eye test, advice for my new glasses and very friendly service.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Friendly service”

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Posted 2 years ago

Hi Brian, thank you for your wonderful review!

Posted 2 years ago

“Very happy with the staff and service given . Punctuality etc.,. Cannot fault them . Thank you. ,”

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Posted 2 years ago

Hi Pamela, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“supported my sister with her eye care after having cataract removed. now had vision test and advice given with her needs for glasses. my sister very happy with her new glasses.”

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Posted 2 years ago

Hi Judith, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very friendly and knowledgable staff wouldn’t go anywhere else”

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Posted 2 years ago

Hi Jill, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“The staff was fantastic really helpful”

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Posted 2 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Quick to book appt. Excellent service and good price on glasses”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Went out of there way to make sure everything was OK all very pleasant”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“I went to the Ely branch for my eye test and glasses. All of the staff at the front were brilliant, happy to help and a good laugh too. The optician was lovely, I think her name was Ellie. This branch is an absolute credit to you, thank you ladies”

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(Ely) - Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I got my eye test done here and the same day i got another eye test done at another practice where i was given a totally different prescription!”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Customer service at the St Giles Street branch in Norwich was excellent. Especially Shaun who was friendly, thorough and professional. Also credit to the young lady in the branch who answered the phone when I enquired about collecting my new glasses. She was very chatty and friendly, and also professional and efficient. The branch is smaller compared to some of the larger national chains, but this creates a more relaxed, calm and personal environment. All the staff in the branch seem to work extremely well as a team and provide an excellent service which is both friendly and knowledgeable.”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Good service the staff is superb and I wasso happy”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Very pleased with my glasses after I changed my mind on frames twice. Manager at Norwich branch, Kevin very decent. Glasses are the top range, and they are superb.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Got my new glasses a few months ago now, can't recommend the friendly and helpful staff at Midsomer Norton High enough”

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(Midsomer Norton) - Posted 2 years ago

Hi Melanie, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Great help from Nina at Clifton Scrivens who adjusted my glasses to cope with having one cataract removed whilst still waiting for the other. I will certainly return there for new glasses once both eyes done. Very relaxed and friendly ambience.”

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(Clifton) - Posted 2 years ago

Hi Anthony, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“On arrival I was greeted with warmth and excellent customer service from the staff the moment I stepped into Scrivens, Halesowen. I would like to give a big thanks to all the informative, professional and friendly staff which seemed to work tirelessly on the front line to look after customers like me and provide support and eye care to ensure I find the correct frames to suit my prescription (varifocals). I look forward to receiving my new glasses. Thank you for providing a superlative service.”

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(Halesowen) - Posted 2 years ago

Hi Myra, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“By taking time to make sure that I have made an appropriate choice of glasses. All the staff have been helpful and pleasant and there is a lovely atmosphere at this opticians making one feel comfortable.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent, friendly and professional service. I will strongly recommend Elaine”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,020 reviews