Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,897 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for branch to ring back never do you always have to ring. Went into a branch in Wolverhampton to get new tubes assistant changed them put wrong size in then proceeded to tell me after she had thrown the original away so had to go to another branch. One of my aids started buzzing took it to the Bilston branch said they would need to send it away still waiting 3 weeks on always going to ring you back never do its always the customer that does the chasing. Suffering from headaches and earache from only having one aid can’t hear properly. Never had any problems when I had them from West Park Hospital. My advice stay well away”

Helpful Report

Posted 4 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“Disgusting service. Branch say they would ring me back in 10 minutes, then never ring me back, Always waiting weeks for contacts lenses to be delivered when promised a week maximum. They always promises and nothing ever happens.”

Helpful Report

Posted 4 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“I have been trying to cancel my contract with scrivens as i cannot wear the hearing aids provided. I have sent emails to cusomer services and they havent even opened them.I tried at my local branch and they just keep fobbing me off. I am paying £1700 for hearing aids that have caused my hearing problems to get worse and no one at scrivens wants to help. I do not and will never recommend.”

Helpful Report

Posted 4 years ago

Hi Keith, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“Wrong diagnosis and prescription. Glasses had to be remade and they thought they were doing me a favour by not charging me for a second eye test and then suggested I spend more money on a second pair of glasses”

Helpful Report

Posted 4 years ago

Hi Dawn, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“I had occasion to take my private hearing aid in to store as one had stopped working. It took a few weeks for same to be returned, after I had chased it myself. It seems the process could have been sorted out in store. Not happy.”

Helpful Report

Posted 4 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“Its a shame that the nhs have to rely on such a company I’ve had a terrible experience only interested in giving out hearing aids one I got are worse than what I had”

Helpful Report

Posted 4 years ago

Hi Billy, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“I came for an eye test after bringing my daughter and being so pleased with how attentive and thorough the staff were. I have tried all the other other opticians but found that Scrivens stood out from the rest. Unfortunately, as soon as I sat in the chair, I was told that if my eyes have not deteriorated or if my lens prescription remains the same, then I would be charged a fee of £30! I felt incredibly uncomfortable and cheated. If I would have known this prior to my appointment, then I would never have booked in the first place. I left the examination room immediately! I feel embarrassed and disappointed with my experience. Bad communication”

Helpful Report

Posted 4 years ago

Hi Lisa, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“if i could give no stars i would, this company only wants your money, i had an eyesight test and was provided with glasses two weeks later i had to return ( the glasses seemed blurred) after another eyesight test a new prescription was issued which cost even more money, again after a week these seemed blurred as well. could not be bothered to return but went to the eye hospital instead and was informed that i needed cataract operations and was told that my optician would have clearly seen this, but instead went for the money option (not cheap).”

Helpful Report

Posted 4 years ago

Hi Phill, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Appointment cancelled less than 24 hrs before...staff seemed to think it was OK, talking as if she had just given me good news. Needed that appt urgently so NO it wasn't ok!”

Helpful Report

Posted 4 years ago

Hi Sonia, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“After both my wife and I had received an over- strong prescription for a total of 3 glasses from a previous visit I decided to give Scrivens another chance -my wife went elsewhere. In a recent re-examination a new prescription was found to be necessary and a pair of new glasses chosen and paid for with 10 days given for the delivery period. I rang today for an update since it is nearly 3 weeks since my check-up and was told that no order had been placed and could I call in to chose my frames! Having a debit card receipt I queued at my bank for 30 minutes to get their written confirmation of payment which went through 18 days ago. I have now returned to Scrivens with these written details and have subsequently been told that my money is being refunded but these two experiences would fall well short of "providing our customers with excellent service and clinical excellence". I won't be returning although the staff did try their best to resolve the situation.”

Helpful Report

Posted 4 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“My elderly mother, who currently has a broken bone in her back, made her way to her post cataract operation examination to be told that the optician doing the exam wasn’t qualified to do this. This was because your Rotherham branch had rearranged the appointment but had not taken into account the nature of the appointment. She is massively distressed by the whole experience and now has to make another journey next week.”

Helpful Report

Posted 4 years ago

Hi David, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Used Skrivens Opticians at 212 Hoe St, London E17 3AY to get Coopervision's Biofinity Toric Multifocal contact lenses because Specsavers and Vision Express, where I usually go, don't offer them just yet. They ordered trial lenses based on my most recent prescription from Vision Express. After the first fitting session, I was charged £25. When I mentioned that I was claiming JSA and shouldn't be charged a fitting fee, I was told that it would be deducted from my first order of lenses. I had two more fitting sessions after that because the "add number" needed to be increased. When I popped in again - a couple of days after my last fitting session - to order my lenses, I was told it would be £255(!) for three months, even though I was quoted £170 by two different members of staff before. The reason for that was apparently the FITTING FEE OF £85 CHARGED BY THE MANUFACTURER (?) and I would have to pay it every time I order my lenses. I complained to Coopervision, the manufacturer of lenses, explaining that £255 every three months is £1020 per year, and for that, I can have a laser eye surgery for one eye, so I would be better off sticking to the glasses for next two years, and then have the surgery. I presume that Coopervision has contacted The Scrivens because today I had a call from their Head Office. The £85 fitting fee is apparently a one-off fee charged by Scrivens rather than the manufacturer but I have to pay it even though I'm on benefits because that's their policy and that's what they charge their clients. Well, for me, this is a pure corporate greed no matter how much they try to advertise themselves as "family business". Anyway, popped in to a tiny private Opticians down the road from where I live and they can order these lenses for me for £161. Instructed my bank to reverse the payment of £25. Bye Scrivens!!!”

Helpful Report

Posted 4 years ago

Hi Rad, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 years ago

“I have been a client of Scrivens Opticians in Wimborne for some years, as a result of examination by your optometrist both eyes have now been operated on and cataracts removed ,my right was operated on 22 July2020 with no problems,the second operation for cataract removal on my left eye was on the 1st March 2021,during the period July2020 and February 8th 2021 no operations were scheduled because of Covid.At this time the sight in my left eye was deterioting,I made an appointment with Scrivens to seek advice. I was informed that an option was to have a pair of interim glasses which I collected on the 11 February 2021 and having having paid £339 for my new glasses that are are not fit for purpose.So me 18 days later I received a call from Bournemouth eye hospital asking me to attend for a cataract removal which was duly carried out.it was at the time of collecting my glasses on March 1st 2021informed that as the problem with my right eye had been rectified,and and that my left eye when the cataract was removed,it would just be a case of changing the left lense for a lense post op corrected,and all we would pay for was the changing of the lense if deemed necessary.Today I was informed I would have to pay for both new lenses at a cost of£201.75 for lenses and reglaze,so a total all together including original charge of £339 So total £540 .75 for one pair of glasses,value fo money I don’t think so”

Helpful Report

Posted 4 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 years ago

“Trying to book appointment for 4 days trying on line apparently I don't know my own date of birth!!!!!!”

Helpful Report

Posted 4 years ago

Hi John, thank you for letting us know about this, we’ll pass your comments on to the appropriate department for you. You can book an appointment either online, or by contacting Customer Services on 0800 626 427.

Posted 4 years ago

“I be with scrivens over 15 year and now it will be my last. As it nearly be over 2 week and I not got my glasses not happy at all”

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Posted 4 years ago

“Got my prescription completely wrong still waiting for my glasses”

Helpful Report

Posted 4 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“What went wrong! Mistake after mistake, error after error. A lesson in how to flannel customers. Lack of customer care and a blatant policy of preferring not to book you with an audiologist if at all possible; clearly a money-saving exercise, and a problem I never encountered before they got involved with the NHS. 90% customer satisfaction? Where do they get these figures? Now a month and my problem still hasn't been resolved, which means it is impossible for me to lead a normal life inasmuch that I cannot enjoy the quality of hearing that I could easily expect if they took my problem seriously and rectified it, which should take five minutes. Not only that, they couldn't even put the correct address on the envelope, which took a week to reach me. Having said that, when you eventually manage to see an audiologist, they are extremely good and very professional.”

Helpful Report

Posted 4 years ago

Hi Ian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“It wont let me make appointment... Keep saying my date birth invalid”

Helpful Report

Posted 4 years ago

Hi, thank you for letting us know about this, we’ll pass your comments on to the appropriate department for you. You can book an appointment either online, or by contacting Customer Services on 0800 626 427.

Posted 4 years ago

“My local opticians relocated and decided to use Scrivens. Phoned up to make an appointment, gave my details, and one was made for me to attend two days later. Turned up on time, having taken half-day leave from work, only to be told I didn't have an appointment. Yet all my details were there on the system. No explanation and an apology that was, at best, half hearted. I was given a card to phone back to make another appointment. Sadly, this customer service failure has marred my perception of Scrivens and will not be returning.”

Helpful Report

Posted 4 years ago

Hi Chris, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“It was good to hear from you about my eye test and new glasses, only problem with that is I havent actually had an eye test for nearly 2yrs.”

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Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,897 reviews