I visited Thirsk Branch to buy glasses & they arrived 3 weeks later. However, I had asked for thin lenses and the glasses I was given were not thin. I was told that I would have to pay another £170 to have the lenses replaced. I did that but when I collected the new glasses I could not read with them & was told that the prescription had been altered when the lenses were changed . I said I wanted a refund & its taken 4 weeks of phone calls to Thirsk & Customer Services but refund has now arrived without a phone call or e-mail to let me know. I would not recommend Thirsk Branch, when there is a problem only the Manager can deal with it & she is hardly ever there & when she is doesn't follow up as she says she will. I still need new glasses but will not visit Scrivens again