My eye prescription did not detail the intermediate add for VDU use (although there is a box for this on the prescription paperwork and other opticians provide this as standard). Despite expressing my concerns about this to the Cotteridge branch manager, Ann, who initially gave me figures over the phone on 8th October which then changed when I spoke to her again on 15th October (so what am I to believe?) and the potential financial impact of purchasing glasses or undergoing another examination to provide me with confidence, a new prescription was not provided or refund offered. I am frustrated by the poor customer service of using Scrivens and will not be returning or recommending.