The Bolton branch manager was rude. Despite her team having assured us that we didn't need to pay an additional £100, she said that "she wasn't there and so it wasn't her responsibility"!!. She wouldn't back down, was quite nasty to a 91 year old woman, and kept saying - "I explained it over the phone and you said OK" - really? She told a 91 year old woman (who might have just woken up or been feeling poorly) about extra charges over the phone and reckons that was being empathetic? Truly the worst service I have ever witnessed.
2 years ago
Scrivens Opticians & Hearing Care has a
4.5
average rating
from
5,019
reviews
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