Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“My first appointment 1st February 2022, cancelled by Scrivens but no-one thought to let me know. Second appointment 14th February, again cancelled by Scrivens but this time I was informed. Third appointment 19th February for consultation. Forth appointment 28th February ordered £2,695.00 re-chargeable Bluetooth hearing aids, paying £404.25 deposit, to expect delivery in 2 - 3 weeks. After 4 weeks, 28/03/2022, I received a call from Scrivens HO asking me why I had missed my appointment, which I had not been made aware. The caller offered me a new appointment on 25th April at which I became somewhat annoyed. An appointment was subsequently made for the same day, 28th, at 4pm. Unbelievably an hour later I received a call from HO again informing me that the hearing aids could not be located, apologised and cancelled the 4pm appointment. (How could I have missed an appointment earlier in the day if they had no hearing aids to supply!!!). an appointment was made for 4th April and everything seemed OK except we were not able to connect to Bluetooth, only to find that they had not specified Bluetooth on the order although I had paid for it!!! The hearing aids were returned and "expressed" for collection on 11th April. I collected them on the 11th thinking AT LAST, but no, we still could not connect to Bluetooth or the APP. We thought it was the wifi in the small surgery so I said I would try at home and let them know. At home I tried and tried but no good, connect to my ipad, yes, so what was wrong. By chance my grandson, who is a wizz at IT came to visit, he immediately checked the phone's compatibility with the APP, not compatible. At no time during the whole process of purchasing the hearing aids was a specific phone requirement discussed. If I am to keep the hearing aids I have to buy a new phone and will Scrivens make a contribution, yes, £100.00. I returned them on 23rd May and asked for my deposit to be refunded, which only took two weeks. As you can expect from my experience I would not recommend Scriven Hearing Care to anyone.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“Tried to book an appointment at Hebden Bridge through NHS referrals. No appointments. Apparently they are only there once every two weeks and only book appointments for a month ahead, which is only two sessions so no wonder there are no appointments! Poor service I think. Clearly I have to look elsewhere.”

Helpful Report

Posted 3 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Have attempted six times to contact you by phone, no response only dreadful music, are you there??? do you care about customers??? I think not!! Customer service, rubbish!!!!”

Helpful Report

Posted 3 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Went to WSM branch Greenslades. Helpful staff except for a lady, then met the rudest Optician I've ever known. Arrogant, male who humiliated me. Made me and my husband wait for hours.”

Helpful Report

Posted 3 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Tried to book appointment at M&S vanguard centre York. No reply on several occasions as per previous comments. Sort your phone out. Spec savers here I come.”

Helpful Report

Posted 3 years ago

Hi Peter, thank you for letting us know about this, your feedback helps us get better. We’ve passed your comments on to the appropriate department for you.

Posted 3 years ago

“Do they actually take calls? Tried THREE times today and just get banal music. I've been a customer for three years 9NHS and Private) - not any more! I'm going to take my business elsewhere. Appalling Customer Service.”

Helpful Report

Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Trying to get tube attachments,no luck only answer machine”

Helpful Report

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“received letter to arrange a hearing aid check waited on the phone for hour just listening to music!!" Also wanted to arrange for new tubes to be sent to me. Althtough when ordered previously they take 10 /14 days to arrive .”

Helpful Report

Posted 3 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“We are unable to speak to anyone about faulty hearing aid 6 weeks we have been waiting!!!”

Helpful Report

Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Couldn’t get my wife’s or my glasses correct and have changed to a new opticians”

Helpful Report

Posted 3 years ago

Hi Martin, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Do not use this business , avoid at all costs. See their shamelessness on FB before making an appointment. If like us the NHS send you there , be aware that this business is not helpful and pretty heartless. After looking at their reviews ask the NHS to send you somewhere else.i wish someone have given us this advice..”

Helpful Report

Posted 3 years ago

Hi Edwina, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“my superb varnals was taken over by scrivens after being a client of varnals there for 30 years.it turned into a faceless,corporate non-entity.member of staff opened a letter i handed in in front of me!! later i received an abrupt phone call concerning my letter saying its not as simple as that!! had a major problem with a lensplan,which was never explained clearly to this day leaving me out of pocket for £240!! little offer of help.the store manager never contacted me once even though i complained direct to head office in birmingham. a shocking example of dire customer care,poor communication and total contempt for their clients.i will NEVER walk through their doors again-thank god. WARNING-DONT WASTE YOUR TIME AND MORE IMPORTANTLY YOUR HARD EARNED CASH ON THIS GARBAGE COMPANY.FIND A PLEASANT INDEPENDENT BUSINESS WHO HAS THEIR CLIENTS AT HEART. HAVE A MINUS 10 SCRIVENS-PATHETIC.”

Helpful Report

Posted 3 years ago

Hi David, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“My husband was given an NHS appointment with Scrivens and has been poorly served and we have been left £100”s out of pocket..He was told he needed new hearing aids and that these would be compatible with his recently purchased Oticon streamer which he so desperately relies on :sadly it was not so upon seeking advice from Scrivens he was then told he would have to buy a Bernafon sound gate 3 : which he did even though it was very expensive but sadly again he could not connect to his phone so he again contacted Scrivens for advice who quite bluntly told him “that as he had not brought the equipment from them they could not help”. At no point was he even told they sold such equipment so now having spent a great deal of money which we can I’ll afford he is left isolated as he can’t even connect with his phone. He has contacted customer services who sent an automated response saying we would get a reply within 48 hours but sadly we never did. Simple kindness totally lacking .”

Helpful Report

Posted 3 years ago

“Absolutely poor service at the Bolton branch. My Mum had an eye test and was given the wrong prescription. She had glasses made up at another opticians with this prescription. When Scrivens was asked about prescription they admitted their mistake and issued another prescription, which was also wrong! In total my Mum had 3 pairs of glasses made up with the all the wrong prescription supplied by Scrivens. When asked about some compensation due to all the messing about and inconvenience she was told, ‘no compensation’ as she’d not spent any money with them recently. She’d always bought her glasses with them previously. Really poor service, terrible attitude from the manager. I asked to speak to someone above her and she said there is on one, but had previously told me this decision had come from her manager! They kept changing their story when asked about the reason why the prescription had been incorrect! Just making it up to cover it up. DO NOT SHOP HERE! You have been warned. Also, when I contacted them to complain it took 2 weeks to get a response and I only got one then because I rang to chase it up. I’ve had to give 1 star but they don’t deserve that. My Mum is 82 and didn’t need the distress.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“I booked a appointment with this company for an eye test and they cancelled it infront of me and gave it to someone else and I got time off work for nothing . Thanks for nothing I guess”

Helpful Report

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Poor service, didn’t answer phone had to pester to get refund as they didn’t do what I asked for”

Helpful Report

Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Good service on the day I had my eyes tested and was selecting new frames. However when I went back with a problem to resolve, not helpful at all, very unhelpful. I wanted sleeves on the arms of my frames, due to an allergic reaction. This is something previous opticians have always done for me in 35 years of spectacle wearing. The response this morning in your branch was to look on Amazon and do it myself! Not good service at all, won't be coming back and will advise friends not to.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Had my eye test done to get my new prescription glasses. Asked the lady for help to choose two pairs of glasses and she chose 2 for 100 pounds each not even pointing out the price beforehand. Ended up with 2 pairs of glasses which I cannot use as they give me blurred vision even after I went back to have them re- checked. Before I used Spacesavers and they done my glasses without any problems.”

Helpful Report

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“I purchased two pairs of glasses some month ago I could not use them one a pair of reading glasses and a so-called special set. the fames are good, but I could not read from either pair, I had a proper eye test in you store ...! waste of time and a lot of money £566 for two pairs of glasses, so I had to go buy some locally. the others are still in their cases with their recite, they were meant for me to read small print as that's what i need to work, there useless , there are more than 40 people on my village fourum who agree.”

Helpful Report

Posted 3 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“This is the second attempt to get a pair of glasses for my computer work. The first pair were useless as they did not focus properly. I strongly object to having to pay all over again. Further more it is extremely annoying to be charged extra for the lenses to be fitted into my own original frames from the first pair that were unusable. This is a total unnecessary overcharge. I am 100 dissatisfied.”

Helpful Report

Posted 4 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

Scrivens Opticians & Hearing Care Reviews

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