I have hearing aids 4.5 years old and was told I could not have new ones, old ones to be sent off to be mended. 2 weeks later was told they could not be mended and I would need new ones. First available appointment due to shortage of staff was in 8 weeks time. Which was going to be this Thursday 2 December. Reminder sent from Scrivens Saturday 27th November. Then on Monday 29th November a call from Scrivens cancelled appointment indefinitely as they had no qualified audiologist and couldn't say when they would have one. So after nearly 3 months having to start process all over again. I have a terminal illness very poor hearing, which makes my frequent visits to hospital very difficult. This all happened at Plumstead Road Norwich branch.