Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“I booked an appointment for a hearing test at the Park Place Darlington branch and the booking went smoothly. However, I get to the GP practise it's based in. And I sit there for 1 ½ hours before I just left because I had another appointment to get to. The reception at the GP had no communication with the scrivens there, despite them having a room there, so I had no idea what was happening. I can understand delays happen, maybe half an hour if you're unlucky but never have I had to wait 90 minutes after the appointment for no one to come. I'd not recommend you go to this branch to get a hearing test at all. Complete waste of time and stressful.”

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Posted 1 year ago

Hi El, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Well, I turned up at my local Scrivens today at 10:20 for a 10:30 hearing test having booked it a month previous only to be told they had no record of my appointment ! I had to show them my appointment card for them to realise the mistake was not mine . It turns out that someone else had been given my appointment for a earwax removal . I was not impressed to say the least. Their excuse was that they had had a computer glitch which must have wiped my appointment from their system , well that is too convenient , they did offer an appointment for the next day in another Scrivens 15 minutes away ? I said no thanks . Very disappointed to find a a paying customer for an earwax removal was more important than an NHS hearing test etc.”

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Posted 1 year ago

Hi Steven, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“made appointment and when i got there they said one was not booked ,, had email and a text message to prove it , had a taxi there and wasted my cash to have to go again if they got this right next time we will soon find out”

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Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Absolutely rubbish took ages for my glasses to come. Asked for a discount and new manager promised and did not deliver.”

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Posted 1 year ago

Hi Warren, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“The Manager of you store in Tonbridge, Kent needs training in customer services - I have just had the most awful telephone conversation with him which resulted in my being very angry. This man needs to remember who is paying his wages and that customers should be treated with respect, especially when his branch has made an error. I don't expect to be spoken over or made angry when I am not the person in the wrong. Very bad form Scrivens, this is not the way to reward customer loyalty.”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“No no no,over priced,stop the hard sell attitude,was good when it was varnalls not any more,better of at specsavers,”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I walked Into the Scrivens In Grantham to look at glasses and was told to come back tomorrow as there wasn't anyone In the shop who could help me so I questioned why the shop was open If there wasn't anyone who could help the customer with the purchase of glasses as Instead of getting a valid reason I was requested to leave the shop, not Impressed with the customer service and will never use Scrivens.”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“I had my new hearing aids for one week. Then they stopped working I spoke to Scrivens, after a couple of questions they advised I would need them retuned. However I would have to wait over 2 months for this. They then said it could be the tubes, they sent new ones. My daughter fitted them and they still do not work. Very poor service and a shame as I did enjoy my week of decent hearing!”

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Posted 2 years ago

Hi David, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Never been more angry. I do have early corneal dystrophy and explained my eyes get very dry. I asked if my prescription had changed much and the optician said that she couldn't see my previous prescription in the examining room and marched me out to the reception for new glasses. I explained that the last 3 eye tests (over 9 months as optician said 3monthly tests) were all different and he said quote... you could have another test in 20 minutes and it would be different by 0.25. IT'S JUST NUMBERS!!!!! I explained that my glasses were 7 months old and I couldn't afford to change them twice a year. He must have taken me for a complete fool if he thought I believed eyesight changes every 20 minutes. Absolutely furious. Shall not be returning.”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Southgate branch has had over £100 of my money since 11/5. You owe me interest!”

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Posted 2 years ago

“told new lens would be marked as urgent...within 7 days....went in after 10 days...told next delivery would be over 2 weeks...very poor”

Helpful Report

Posted 2 years ago

Hi Michael, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Having paid £70 upfront for a replacement hearing aid at Bradleys Penzance somehow my order seems to have been lost despite going in a week later to enquire. The response today 2 weeks later from the shop was that nothing could be done as someone was on holiday until Wednesday! I have arranged with headoffice to have a replacement sent direct to my house 7_10 days . Why couldn't the shop have done this for me Leaving me to arrange myself. My worry is that alot of elderly patients would not have been able to do this for themselves and would have needed the shop to have helped instead of being vaguely told I would have to wait for the audiologist to return from holiday next week ! And I paid £70 !! Very poor uncaring service . Head Office were excellent. Thankyou.”

Helpful Report

Posted 2 years ago

Hi Margaret, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“I’ve been a customer for 5 years. I am so disappointed with the last situation that happened to me. I haven’t received my contact lenses for several weeks, just a small box (10 free pairs) and that’s it. They charged me as usual by direct debit, but no lenses yet. I contacted Scrivens opticians at Sheffield and I was so surprised they didn’t know I was running out of lenses. They said “we could order another 10 pairs because the big batch is still delayed for more weeks. These lenses will arrive in a week or so”. When I mentioned the fact ONLY one pair of these free lenses is left they said “Oh, but maybe you’ve got glasses”. Then I contacted Scrivens by phone and the result was the same. They just said “there’s not much we could do. The delay is due to some issues with the manufacturer”. They should’ve contacted me before to let me know what was going on and offer options/solutions. They didn’t do that and my current work (using the computer for several hours a day) is being affected. Totally unacceptable.”

Helpful Report

Posted 2 years ago

Hi Edgar, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Absolutely terrible service. I requested a refund on two pairs of glasses as the prescription came back wrong. After three weeks I enquired about my refund . They told me they had the wrong card number to process it. After two days wait they then took the same amount of money again from my account instead of refunding it. Total £954. I am a pensioner and can ill afford this. I am still fighting to get my money back. Be very careful with this company. I might add the shop staff were more than helpful but the headquarters and accounts department need to go back to school.”

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Posted 2 years ago

Hi Sheila, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Why sponsor a non existent branch in Google search results?”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Not a good company. They sent me a letter in March to say I am due for a hearing aftercare appointment. So today I called and was told not due until next YEAR! Why send people the wrong information them”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Absolutely diabolical! I have been waiting 6 months for a hearing test appointment. I phone them regularly in the hope they have something available but keep being told it will be soon. How long is soon?”

Helpful Report

Posted 2 years ago

Hi Ann, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Eye test good Staff good For a 74 year pensioner prices unbelievable Could not have recommended your company at these prices”

Helpful Report

Posted 2 years ago

Hi Keith, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“I rang twice to Scrivens Lymington, automated answering machine told me how important my call was to them and informed me that the call might be recorded, on both occasions I was cut off (not good). I decided to take the 30 minute journey to see them to find a note on the door “Closed on Mondays”. (Nice). I googled to find another and headed to the one in totton. Got to the door and a lady met me there to inform me she was going to lunch. All I wanted was to make an appointment to have a hearing test, I explained what and where I’d been but clearly she didn’t have two minutes to help (not impressed with there customer service). Lucky for me there was a spec savers across the road and they were really helpful. Booked in for a test next week and it only took a minute”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Sold me new spectacles at over £300 which were next to no different in prescription to my previous pair. I was not advised that replacing my old pair may not be worth doing, I will not be going back to Scrivens, appalling service.”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

Scrivens Opticians & Hearing Care Reviews