Name: Scrivens Opticians & Hearing Care
Rating: 4.48

“Well that's me, won't go near scrivens again. Totally useless disorganised outfit. It's a shame because there are some good people there, but organisation is diabolical. Kevin”

Helpful Report

Posted 1 year ago

Hi Kevin, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“My Mum received absolutely horrendous service at your Tewkesbury store last week! Where are the usual knowledgeable, understanding staff? No one knew what they were doing, all they seemed to care about was how much money she would spend! She has never been quoted or charged that much previously at Scrivens for varifocals, why so much this time? Also the man that served her smelled very strongly of cigarette smoke, which was very very off putting. We took her to Boots down the road today, what a difference, clean, professional and spent much less then we were quoted at Scrivens this visit! Unfortunately my Mum and our extended family will not be back any time soon!”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“If I could give zero stars I would. Not only did Scrivens break my glasses when fitting them but then they just gave them back to me broken and would have left it at that if I hadn’t threatened to take them to court at which point the manufacturer stepped in and gave me a replacement frame. Avoid due to very poor aftercare and customer service.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Ordered my new glasses through the insurance i had taken out because i lost them ! After 4 weeks no notification from Scrivens so i called in ,they told me they had not been ordered for me the lady i ordered them with had just not ordered them ?? I have had to wait another week while they hurried my order through ? I have not been given any explanation as to why my glasses were not ordered for me ?So for 5 weeks i have had to struggle through with £2.50 glasses which were barely suitable for me to read with .”

Helpful Report

Posted 1 year ago

Hi Ken, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“why can't I get spare tubes and domes for my NHS hearing aids? I keep asking, I keep complaining. nothing changes I don't understand why I have to beg for tubes and domes. do you have a policy?”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Husband had a hearing test, told he needed aids and that someone would call to arrange an appointment for fitting. No one has bothered to call so now he has been to Boots and collects them next week. Would not recommend Scrivens.”

Helpful Report

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I had my usual eye test and all went well. I bought some varifocals and had extra coating along with insurance. Later and within the cooking off period I realised I did not take to varifocals and made an appointment to change to separate glasses. In the meantime I lost them and was told I couldn’t get separate glasses as by the time I had them replaced it would be outside of the cooling off period. It’s not my fault you take that kind to replace and knowing I actually did not want them replacing, just changing for separate glasses for creating and distance, I’m dismayed at this ridiculous position you put me in.”

Helpful Report

Posted 1 year ago

Hi Lesley, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“My first appointment 1st February 2022, cancelled by Scrivens but no-one thought to let me know. Second appointment 14th February, again cancelled by Scrivens but this time I was informed. Third appointment 19th February for consultation. Forth appointment 28th February ordered £2,695.00 re-chargeable Bluetooth hearing aids, paying £404.25 deposit, to expect delivery in 2 - 3 weeks. After 4 weeks, 28/03/2022, I received a call from Scrivens HO asking me why I had missed my appointment, which I had not been made aware. The caller offered me a new appointment on 25th April at which I became somewhat annoyed. An appointment was subsequently made for the same day, 28th, at 4pm. Unbelievably an hour later I received a call from HO again informing me that the hearing aids could not be located, apologised and cancelled the 4pm appointment. (How could I have missed an appointment earlier in the day if they had no hearing aids to supply!!!). an appointment was made for 4th April and everything seemed OK except we were not able to connect to Bluetooth, only to find that they had not specified Bluetooth on the order although I had paid for it!!! The hearing aids were returned and "expressed" for collection on 11th April. I collected them on the 11th thinking AT LAST, but no, we still could not connect to Bluetooth or the APP. We thought it was the wifi in the small surgery so I said I would try at home and let them know. At home I tried and tried but no good, connect to my ipad, yes, so what was wrong. By chance my grandson, who is a wizz at IT came to visit, he immediately checked the phone's compatibility with the APP, not compatible. At no time during the whole process of purchasing the hearing aids was a specific phone requirement discussed. If I am to keep the hearing aids I have to buy a new phone and will Scrivens make a contribution, yes, £100.00. I returned them on 23rd May and asked for my deposit to be refunded, which only took two weeks. As you can expect from my experience I would not recommend Scriven Hearing Care to anyone.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Tried to book an appointment at Hebden Bridge through NHS referrals. No appointments. Apparently they are only there once every two weeks and only book appointments for a month ahead, which is only two sessions so no wonder there are no appointments! Poor service I think. Clearly I have to look elsewhere.”

Helpful Report

Posted 1 year ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Have attempted six times to contact you by phone, no response only dreadful music, are you there??? do you care about customers??? I think not!! Customer service, rubbish!!!!”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Went to WSM branch Greenslades. Helpful staff except for a lady, then met the rudest Optician I've ever known. Arrogant, male who humiliated me. Made me and my husband wait for hours.”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Tried to book appointment at M&S vanguard centre York. No reply on several occasions as per previous comments. Sort your phone out. Spec savers here I come.”

Helpful Report

Posted 1 year ago

Hi Peter, thank you for letting us know about this, your feedback helps us get better. We’ve passed your comments on to the appropriate department for you.

Posted 1 year ago

“Do they actually take calls? Tried THREE times today and just get banal music. I've been a customer for three years 9NHS and Private) - not any more! I'm going to take my business elsewhere. Appalling Customer Service.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Trying to get tube attachments,no luck only answer machine”

Helpful Report

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“received letter to arrange a hearing aid check waited on the phone for hour just listening to music!!" Also wanted to arrange for new tubes to be sent to me. Althtough when ordered previously they take 10 /14 days to arrive .”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“We are unable to speak to anyone about faulty hearing aid 6 weeks we have been waiting!!!”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Couldn’t get my wife’s or my glasses correct and have changed to a new opticians”

Helpful Report

Posted 1 year ago

Hi Martin, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Do not use this business , avoid at all costs. See their shamelessness on FB before making an appointment. If like us the NHS send you there , be aware that this business is not helpful and pretty heartless. After looking at their reviews ask the NHS to send you somewhere else.i wish someone have given us this advice..”

Helpful Report

Posted 1 year ago

Hi Edwina, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“my superb varnals was taken over by scrivens after being a client of varnals there for 30 years.it turned into a faceless,corporate non-entity.member of staff opened a letter i handed in in front of me!! later i received an abrupt phone call concerning my letter saying its not as simple as that!! had a major problem with a lensplan,which was never explained clearly to this day leaving me out of pocket for £240!! little offer of help.the store manager never contacted me once even though i complained direct to head office in birmingham. a shocking example of dire customer care,poor communication and total contempt for their clients.i will NEVER walk through their doors again-thank god. WARNING-DONT WASTE YOUR TIME AND MORE IMPORTANTLY YOUR HARD EARNED CASH ON THIS GARBAGE COMPANY.FIND A PLEASANT INDEPENDENT BUSINESS WHO HAS THEIR CLIENTS AT HEART. HAVE A MINUS 10 SCRIVENS-PATHETIC.”

Helpful Report

Posted 1 year ago

Hi David, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“My husband was given an NHS appointment with Scrivens and has been poorly served and we have been left £100”s out of pocket..He was told he needed new hearing aids and that these would be compatible with his recently purchased Oticon streamer which he so desperately relies on :sadly it was not so upon seeking advice from Scrivens he was then told he would have to buy a Bernafon sound gate 3 : which he did even though it was very expensive but sadly again he could not connect to his phone so he again contacted Scrivens for advice who quite bluntly told him “that as he had not brought the equipment from them they could not help”. At no point was he even told they sold such equipment so now having spent a great deal of money which we can I’ll afford he is left isolated as he can’t even connect with his phone. He has contacted customer services who sent an automated response saying we would get a reply within 48 hours but sadly we never did. Simple kindness totally lacking .”

Helpful Report

Posted 2 years ago

Scrivens Opticians & Hearing Care Reviews