Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“Attention. Just a reminder be very careful if considering hearing Aids or Glasses from Scrivens, make sure you check there returns policy very carefully, had the worst Customer service I've had anywhere. Merry Christmas scrivens NOT. beware beware beware look before buying.”

Helpful Report

Posted 2 years ago

Hi Steve, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Please avoid this company, I'm shocked at their mis-selling practices. My mum has been mis-sold expensive hearing aids when there were cheaper alternatives available that ACTUALLY suited her needs. She is left with a pair of expensive useless hearing aids (at a cost of £3500) which are not fit for purpose, Scrivens suggestion is buy another new pair from them . Please save yourself a lot of money and wasted time and use a reliable, honest and trustworthy company.”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Ely Branch!! I’ve had enough with coming back and forth to get the correct glasses. I’ve had 2 eye tests plus was asked to come for a re check as there’s always mistakes being made, it’s just ridiculous. The opticians are always running late ( all 3 occasions), you’ve messed me up so many times and still 20 mins late on 3rd appointment! The European lady was lovely and very apologetic, the other blonde English lady was on the phone chatting and gossiping for the whole 20 mins I was sitting waiting for my appointment ( same lady that made many mistakes on my order ) how unprofessional! I’ll be going elsewhere.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Impossible to get an appointment .Have waited weeks and weeks and was told I would be put on high priority list but still no appointment available and when I asked what am I supposed to do I was told to wait. No a very positive response. Asked to speak to a manager told one not available.I need an appointment because I have had to attend hospital on 2 occasions because ear buds became lodged in ear canal. In my case your Core focus seems to have failed. I feel abandoned.”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Still waiting for my glasses 4 weeks after appointment, and now advised have to wait another 2 weeks!!??? Paid a lot of money for the glasses and advised usually 2 weeks. Poor communication and service very disappointed. Instead of an apology, a partial refund would go some way to address the above!!! Going to write to head office to complain”

Helpful Report

Posted 2 years ago

Hi Paul, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Do not go to Scrivens in Widnes! I paid £99 for 2 pairs of glasses that are no good.I cannot see through them and they don’t fit properly.Sent an email expressing my dismay, to no avail. Very unprofessional in my opinion.”

Helpful Report

Posted 2 years ago

Hi Dianne, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“You sent me an email reminding me that my current hearing aids were now 2 x years old. You also asked me to complete a survey, yet nowhere in that email or survey was I asked about my loss of hearing condition, which has deteriorated over the past 2 x years. Isn't the whole point of the communication to check up on the patient?”

Helpful Report

Posted 2 years ago

Hi John, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“My elderly father had a hearing test on 18th October and still has heard nothing. Scrivens have no record of the test apparently. Shambolic service.”

Helpful Report

Posted 2 years ago

Hi Anita, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Absolutely awful company. No one answers the phone. Consistently no staff if the shops. St ives in Huntingdon is NEVER open. Don’t think I’ll be coming here again.”

Helpful Report

Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“I’ve been using Scrivens Tewkesbury for about 10 years but will be using a different optician from now on. Staff are rude and unhelpful and the shop is dusty and dirty. Whilst attending a different appointment I needed to give permission for information to be passed over the phone. Unfortunately the man who answered wasn’t able to find a referral letter and then gave false information which caused a great deal of concern. I went into the store in person and asked for a copy of the referral letter and abruptly and rudely was told to see my GP as they would have up to date information. I explained that it was actually the referral letter and date that I needed but the man continued to be very rude and grunted at me! You could visually see the dust on the counter and sides and bits all over the floor. As it turns out, the information he gave over the phone was completely incorrect! Seems like their staff give information about things they actually know nothing about and could do with some additional training. I’d be very wary to use the Tewkesbury branch again.”

Helpful Report

Posted 2 years ago

Hi Belle, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“No help at all.no reply to my Post code,in fact I KNOW my nearest shop it in RHYL”

Helpful Report

Posted 2 years ago

Hi Pat, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“After being a NHS 'patient' for years I was transferred to Scrivens (with no choice). The hearing aids I was given have been useless - perpetually screeching despite return visit to Scrivens”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“My 93 year old mother who is struggling to hear very much had a hearing test at the beginning of November. She was told she needs hearing aids and they’d be ready in 3 weeks. We’ve had no contact since so I rang to chase it up and was told they’re ready but no appointment available until the middle of January. That is absolutely appalling. Why did no-one contact us as promised, why does she have to wait so long. Seems like no-one cares about elderly people any more.”

Helpful Report

Posted 2 years ago

Hi Lynn, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“First time going there at Barnsley , I’m from Sheffield . Staff was nice , ordered some glasses and needed verifocoal which I’ve had for years . Went to pick them up but couldn’t see out of them , was told to choose a smaller frame , which I did . Picked up new glasses said can’t see right but I was advised to give them a go !!! I have to lift them up to to see out of them £234 out of pocket .Im not be going back , just think they want your money . Alan on the other the other hand did a proper check of my eyes , well done to him .”

Helpful Report

Posted 2 years ago

Hi Linzi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“After referral for a hearing test I had to wait almost 5 months to get an appointment . Went to the shop ..desperate telling staff that I’m loosing my hearing . Instead of reassurance I have been told ,that many people loose their hearing and that I’m not the only one . Finally having my test on the 19.10.22 it was agreed with the Audiologist that the outcome would be send to spire hospital to my consultant ready for my appointment on the 17.11.22 . So I payed private for the consultant just to find out that nothing had been forwarded and therefor my time and money has been wasted . Visiting Havant Branch I explained the situation and requested the report so I could to take it to the hospital myself . Unfortunately I was told that that was not an option and that I had to write to Head office and request results from them and that my GP has got the results . So after hours on the phone chasing I have been told by my GP that they hadn’t received anything . One staff at Havant branch doesn’t show any good will . Her customer service is everything but satisfying . I will contact the governing body today to open a complaint . I feel completely neglected …and neglect is abuse .”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“The optician was questioning my faith and told me to pray to god and ask him to cure my ailments. I felt extremely uncomfortable during my eye test due to the persistent questioning of my faith/religion. I did complain to the deputy manager at the time. I did not complain to the optician, if I did pray i was praying that she got the examination right.”

Helpful Report

Posted 2 years ago

Hi Samuel, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“They never answer the phone. Service is so slow. It's a wonder how they stay in business.”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I have been messed about badly over the last few months: I was told I could have an appointment at the Gosport branch to get new hearing aids and then when I arrived, was told I was too young to be seen (no phone call beforehand and apparently they only see people with age related hearing loss over 55yrs) Then,a staff member adjusted my hearing aid when I didn’t want it turned up so it was too loud. A week later I visited Hedge End to see another audiologist who said I needed to get a referral letter from the doctors to get new hearing aids. Two weeks on I had the doctors letter, so I phoned Hedge End and was told “we only supply hearing aids to people over 55”, even after I’ve been a customer of theirs for a number of years with no issues and no mention of this policy before! When were you going to tell me this information, Scrivens Hedge End and Gosport, that you couldn’t help me with new hearing aids? when you’d made me yet another appointment to turn up and be told you can’t help me? Absolutely disgraceful behaviour and poor/no communication.”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“After 6 months of having hearing aids that I paid £3000.00 for then finding out that they don't work as they should after I recommended a friend who purchased the same, they were sent away for repair ...I was told it would take a week (it took two weeks). And they still don't work properly. Now I can't get appointment for a week and your customer services were of no help. I wouldn't recommend scrivens to anyone else.”

Helpful Report

Posted 2 years ago

Hi Shaun, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Disgraceful and unprofessional outfit run by cowboys and clowns Constantly cancelling appointments at a moments notice or no notice at all Travelled half an hour with a distressed 89 year old cos never even bothered to inform us this one cancelled Taking our service elsewhere”

Helpful Report

Posted 2 years ago

Hi George, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care Reviews