Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Provision of new Spectacles was done efficiently, competently and with a positive outlook. Thank you”

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Posted 7 years ago

Hi Mike, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very customer orientated with great care and professionalism. Highly recommended .”

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Posted 7 years ago

Hi Margaret, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I was seen on time, the people who dealt with me were all pleasant and friendly, my new glasses were fitted and measured with minimum fuss and I received them within the week - the whole experience was very good.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Opticians”

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Posted 7 years ago

Thank you for your comments

Posted 7 years ago

“EXCELLENT SERVICE FRIENDLY AND VERY ATTENTIVE AND HELPFUL STAFF”

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Posted 7 years ago

Hi Penelope, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I was very impressed with the service and the friendly attitude of the people who worked there.”

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Posted 7 years ago

Hi Ian, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I had an eye test in July 2018 which was fine, but when I went to collect my new glasses I knew straight away that they were not going to be suitable as everything was blurred. I was told to give them a try for a few days to see if I could get used to them and was given a printout of my prescription. When I got home I looked at the prescription and found that it was for someone else! I tried the glasses at work for a few days but they gave me a headache when I was looking at the computer screen and so I had to leave work early to return the glasses. When I got to the Opticians I was told that the Manageress wasn't there and so I would have to go back on Saturday morning. I returned the prescription I had been given but mine couldn't be found anywhere so I was left worrying who had it as all my details were on there. On the Saturday when I returned I was made to feel that I didn't know what I was talking about when I said that the glasses were unsuitable for me to use for the screen work I do all day. It was agreed that I could have the lenses changed, but they are still not completely satisfactory because I can get by using them for the screen but I still have to use my old glasses to read, which means having to carry 2 pairs of glasses with me all the time.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details and the branch where you purchased your glasses from, we will investigate this for you.

Posted 7 years ago

“Excellent friendly customer focused service, with loads of smiles and happy faces.”

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Posted 7 years ago

Hi Steve, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Very pleased with professionalism and help given”

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Posted 7 years ago

Hi Barbara, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“The friendly and sober team, I am very excited about the new glasses”

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Posted 7 years ago

Hi Georgeta, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“A thorough and professional service”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Very professional and friendly service.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Julie is very friendly and helpful. She explained all the options for my first ever glasses, answered all my questions and I didn't feel rushed to make a decision about a purchase.”

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Posted 7 years ago

Hi Zuzana, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Helping and friendly staff specially staff from erdington high street”

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Posted 7 years ago

Hi Afsheen, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I recently up-dated my glasses at my local Optician's Scrivens. I am very satisfied with their Customer Service and Professional attitude. I really like my new Varifocals. It took a little bit of time to get used to them, but now i am alright wearing them. They have helped me a lot with my Reading and watching my Television. Thank you to everyone at Scrivens. I will continue to use them.”

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Posted 7 years ago

Hi Jonathan, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“They can't even reorder the same product they have in the system allready.”

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Posted 7 years ago

Hi Pawel, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details we will investigate this for you.

Posted 7 years ago

“Your team was very helpful and caring good support and extremely good experience in what the do.”

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Posted 7 years ago

Hi Lee, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Amazing staff - very helpful. Moving to university I had yet to experience going to the opticians alone but the staff were incredibly patient and explained what everything meant on the prescription and helped me understand how to choose the best glasses for me.”

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Posted 7 years ago

Hi Holly, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very good eye examination,”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Excellent service and staff.”

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Posted 7 years ago

Hi Charlie, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews