Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such lovely friendly staff always got plenty of time for you to make your own choices on the frames would thoroughly recommend them to everyone.”

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Posted 7 years ago

Hi Gaynor, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Fantastic service and lovely staff, couldn't be more helpful, would happily recommended them to friends and family”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“I'm glad we see eye to eye, look forward to the appointment for cataract. will await your phone call”

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Posted 7 years ago

Hi Kevin, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Service was ok and polite. I did feel pressured to buy glasses and was not told that the price was per lense. I was told if a refer a friend that i would be sent a £25 gift voucher, they took me details and my friend had an appointment 2 hours after me. I have not received the voucher. I probably will not use the optician again.”

Helpful Report

Posted 7 years ago

Hi Nils, thank you for bringing this to our attention, if you could email us at customercare@scrivens.com with more details, we will investigate this for you.

Posted 7 years ago

“The staff at Witney store were helpful and keen to help. When I purchased the new specs I was told I would get a £25 voucher but as of yet have not received it. If you are offering offers then they should be followed up with the customer. In all it was an average service.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention, if you could email us at customercare@scrivens.com with more details, we will investigate this for you.

Posted 7 years ago

“Very friendly & caring staff”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“I contacted the branch as I was aware of my sight getting poorer; they sorted me out and were able to confirm it. A new pair of specs and the job was done. Many Thanks to all at Havant!!!”

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Posted 7 years ago

Hi Peta, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Quality Staff Very prompt Great communication Good value”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“I had my eyes done ordered my new glasses but haven't heard back frm you yet”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention, if you could email us at customercare@scrivens.com with more details, we will investigate this for you.

Posted 7 years ago

“I use the Didcot branch of Scrivens and find all staff very efficient, friendly and personable always, they are always very happy to assist and or resolve any requirements that may arise.”

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Posted 7 years ago

Hi Pauline, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I was deliighted with the very professional service I received. The whole experience was enjoyable and the staff were fantastic.”

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Posted 7 years ago

Hi Miles, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Your team at Hedge End look after my hearing and sight health and I have always found them to be extremely friendly, helpful and professional.”

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Posted 7 years ago

Hi Susan, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Kept waiting an unacceptable amount of time and when I was eventually seen, the procedure was drawn out over an unacceptable period.”

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Posted 7 years ago

Hi Terry, thank you for bringing this to our attention, if you could email us at customercare@scrivens.com with more details, we will investigate this for you.

Posted 7 years ago

“Excellent and trained staff, very good and personalized attention, highly recommended!!”

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Posted 7 years ago

Hi Gii, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Had to wait two weeks for the glasses and when I received them they were bent so had to be returned and waited a further week. Staff were very pleasant though.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention, if you could email us at customercare@scrivens.com with more details, we will investigate this for you.

Posted 7 years ago

“All the ladies at the Herne Bay branch were fabulous and gave a first class service”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Good experience”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Jaz my optician and his assistant Elaine at the Maidenhead branch are extremely thorough, friendly and helpful. It is always a pleasant experience having mine and my daughters eye tests there. They treat each individual with care and understanding. I wouldn’t go anywhere else.”

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Posted 7 years ago

Hi Sarah, thank you for your feedback. We'll pass your comments on to the team at the Maidenhead branch.

Posted 7 years ago

“The office in Hoe Street London E17 seems to be slipshod, thoughtless and disorganised. Smiles and apologies can't compensate for shambolic management and customers should perhaps think carefully before using this particular branch. They might be better served by a more professional one. I'll be writing in more detail to Nicholas Georgevic and the customer care team in Birmingham. This is just a warning heads-up.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. If it would help, you can email our customer care team rather than write, the email address is customercare@scrivens.com

Posted 7 years ago

“Friendly and efficient service. I had help choosing the glasses me me nd the lady that helped made me feel confident in my choice. (Sorry I cant remember her name)”

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Posted 7 years ago

Hi Joanne, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews