Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My last visit to Scrivens in St James Street, Walthamstow, was carried out efficiently and I found both the optician and the staff helping me chose my new frames etc. very helpful.”

Helpful Report

Posted 7 years ago

Hi Raymond, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I went in to the Beeston High Road branch to get an eye test. The staff were very approachable and professional. The service and advice I'd received after my eye test was top notch. I would highly recommend this branch.”

Helpful Report

Posted 7 years ago

Hi Zak, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Great service from staff and nice range of glasses.”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Very friendly staff, honest, and caring, the optician was attentive, and thorough, and calming”

Helpful Report

Posted 7 years ago

Hi Julie, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“very helpful and friendly staff”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Very good customer service, latest technology used as well as latest glass lenses , multiple choices, prices affordable, very good offers , I am very happy with my glasses ,I highly recommend it .”

Helpful Report

Posted 7 years ago

Hi Bushra, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Very poor service from the Ashby De La Zouch branch. Was told the optician was running 5-10 minutes late - after over 20 minutes the optician emerged with the current customer, didn't have the courtesy to acknowledge myself, and went downstairs with this customer. I then approached to ask how long the appointment would take as due to their delay my car park was expiring in under 25 minutes; there was no apology whatsoever, so cancelled the appointment after a wasted morning. Have decided to return to Boots going forward. Not recommended.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. Of you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 7 years ago

“I received a fantastic and very personable service. A warm and inviting atmosphere along with a very caring attitude from all staff members.”

Helpful Report

Posted 7 years ago

Hi Susan, thank you for your feedback! We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“First class service nothing was too much trouble”

Helpful Report

Posted 7 years ago

Hi Paul, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Weeks after the eye test and arrival of incorrect glasses, I am still waiting for the correct glasses”

Helpful Report

Posted 7 years ago

Hi Alan, thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch you attended, we will investigate this for you.

Posted 7 years ago

“I was seen promptly, everything went well with my eye test. The staff were very helpful and patient with me. I feel comfortable with my new spectacles. I wouldn't hesitate to recommend Scrivens to anyone.”

Helpful Report

Posted 7 years ago

Hi Susan, than you for your feedback! We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I had not visited Scrivens for some time, due to various on going eye issues. when I did return last month, I was given the best attention and also some time was spent choosing frames. I now have a new pair of spectacles which arrived within a week of ordering them and I was phoned on the day they arrived. Excellent service.”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“The staff were extremely helpful in assisting me to choose new frames and went to great lengths to help me. I was very impressed with the attention they gave despite being very busy”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Very good service, polite staff and very helpful with advice when unsure I love this scrivens in orchard square Sheffield. keep up the good work guys.”

Helpful Report

Posted 7 years ago

Hi Tina, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very considerate and careful in the sight test, the selection of the frame and when specifying the lens options. Then, I was very pleased to have a 'proper' fitting of the finished spectacles, to adjust them to my face. This all makes a very welcome contrast to my experiences at a certain 'rush and go' optician!”

Helpful Report

Posted 7 years ago

Hi Roger, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very polite but I wish you were able to see what a pair of new glasses would look like before you buy, as when I put a new pair without lens I can't really tell if they look any good”

Helpful Report

Posted 7 years ago

Hi June, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Always a friendly helpful staff .”

Helpful Report

Posted 7 years ago

Hi Jane, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Staff are very helpful and friendly. Excellent customer service”

Helpful Report

Posted 7 years ago

Hi Sharon, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Staff always friendly and helpful”

Helpful Report

Posted 7 years ago

Hi Tina, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“All ok, nice friendly service”

Helpful Report

Posted 7 years ago

Hi Roy, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews