Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were extremely helpful in assisting me to choose new frames and went to great lengths to help me. I was very impressed with the attention they gave despite being very busy”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Very good service, polite staff and very helpful with advice when unsure I love this scrivens in orchard square Sheffield. keep up the good work guys.”

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Posted 7 years ago

Hi Tina, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very considerate and careful in the sight test, the selection of the frame and when specifying the lens options. Then, I was very pleased to have a 'proper' fitting of the finished spectacles, to adjust them to my face. This all makes a very welcome contrast to my experiences at a certain 'rush and go' optician!”

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Posted 7 years ago

Hi Roger, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very polite but I wish you were able to see what a pair of new glasses would look like before you buy, as when I put a new pair without lens I can't really tell if they look any good”

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Posted 7 years ago

Hi June, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Always a friendly helpful staff .”

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Posted 7 years ago

Hi Jane, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Staff are very helpful and friendly. Excellent customer service”

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Posted 7 years ago

Hi Sharon, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Staff always friendly and helpful”

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Posted 7 years ago

Hi Tina, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“All ok, nice friendly service”

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Posted 7 years ago

Hi Roy, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I am very happy with service and attention given by all staff at Scrivens. They go the extra mile to make sure clients are happy.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Excellent all round service. Eye test was very thorough and there is a good selection of spectacles. A bit more expensive than other Opticians but well worth it for peace of mind.”

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Posted 7 years ago

Hi Janet, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Fantastic staff fantastic service all good”

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Posted 7 years ago

Hi Tracey, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I cannot fault the device I get from your Ripley branch. All the ladies there are really helpful and friendly. I always recommend them to anyone who asks about where to go for an eye test.”

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Posted 7 years ago

Hi John, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“have been attending scrivens for a number of years and the service has always been excellent from both the optician and the staff in the shop”

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Posted 7 years ago

Thank your for your comments!

Posted 7 years ago

“Excellent all round service. Eye test was very thorough and there is a good selection of spectacles. A bit more expensive than other Opticians but well worth it for peace of mind.”

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Posted 7 years ago

Hi Janet, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“All the staff our very helpful & friendly.”

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Posted 7 years ago

Hi Robert, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Helpful staff, quality service”

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Posted 7 years ago

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Posted 7 years ago

“Excellent service. Great offers and attentive staff. Well done”

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Posted 7 years ago

Hi Chris, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“We had good service, All the employees were Professional, friendly and very helpful.”

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Posted 7 years ago

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Posted 7 years ago

“Great service and friendly and welcoming staff”

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Posted 7 years ago

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Posted 7 years ago

“The branch manger was helpful at the start with new glasses as he was getting a big sale, but as i had problems with the glasses and i was given a 30 day money back grantee on the glasses i went back within this time scale, the after care and requesting a refund which the branch manger really did not want to give for the said glasses, it was shocking and upsetting as i felt the branch manger was really not helpful or caring when i went back to pick up a pair of glasses he could not look at me when he spoke and he never even asked how the glasses felt just asked if i could read ok. very disappointing and upsetting considering i am a long term customer”

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Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch you attended, we will investigate this for you.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews