The branch manger was helpful at the start with new glasses as he was getting a big sale, but as i had problems with the glasses and i was given a 30 day money back grantee on the glasses i went back within this time scale, the after care and requesting a refund which the branch manger really did not want to give for the said glasses, it was shocking and upsetting as i felt the branch manger was really not helpful or caring when i went back to pick up a pair of glasses he could not look at me when he spoke and he never even asked how the glasses felt just asked if i could read ok. very disappointing and upsetting considering i am a long term customer