Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always found the staff very pleasant and go above and beyond to help, and deal with requests very efficiently.”

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Posted 3 years ago

Hi Mavis, thank you for your wonderful review!

Posted 3 years ago

“Excellent professional service. The staff are friendly and caring.We have recommended them.”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Close to home.audiologist was nice,friendly and knowledgeable. It was a simple test.The hearing aids are a real help. I was missing bits of conversations but great now”

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Posted 3 years ago

Hi Janet, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Excellent. made me feel appreciated as a customer. Staff very friendly, professional friendly, knowledgeable and put me at my ease”

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Posted 3 years ago

Hi Ray, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Shelley and the staff at the Broadstone branch are lovely”

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(Broadstone) - Posted 3 years ago

Hi Karen, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Eye test good Staff good For a 74 year pensioner prices unbelievable Could not have recommended your company at these prices”

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Posted 3 years ago

Hi Keith, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Excellent customer service by very friendly and knowledgeable staff. Booked me in at short notice and explained everything they were doing. Have used other opticians in the past but have found Scrivens to be the best. Would recommend them to anyone.”

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Posted 3 years ago

Hi Bob, thank you for your wonderful review!

Posted 3 years ago

“Outstanding customer care, careful and thorough eye test, very good experience all round.”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“I had my annual eye check up recently, and as ever the staff were very pleasant and helpful. The staff are always welcoming, and I probably wouldn't go anywhere else.”

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Posted 3 years ago

Hi Mary, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“I was very pleased indeed getting my glasses sorted with you I will recommend you to everyone as well excellent thank you very much”

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Posted 3 years ago

Hi Doreen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Professionally executed eye and contact lens eye tests, yes there were two of them. Both done, one after another by friendly and capable personnel, with an additional benefit of a hearing test screening too. Thoroughly recommend them all.”

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Posted 3 years ago

Hi Adriaan, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Excellent,superb professional Happy with total experience”

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Posted 3 years ago

Hi Averil, thank you for your wonderful review!

Posted 3 years ago

“I rang twice to Scrivens Lymington, automated answering machine told me how important my call was to them and informed me that the call might be recorded, on both occasions I was cut off (not good). I decided to take the 30 minute journey to see them to find a note on the door “Closed on Mondays”. (Nice). I googled to find another and headed to the one in totton. Got to the door and a lady met me there to inform me she was going to lunch. All I wanted was to make an appointment to have a hearing test, I explained what and where I’d been but clearly she didn’t have two minutes to help (not impressed with there customer service). Lucky for me there was a spec savers across the road and they were really helpful. Booked in for a test next week and it only took a minute”

Helpful Report

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Excellent service and friendly helpful staff and a good eye examination everything explained and glasses and lenses competitively priced”

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Posted 3 years ago

Hi David, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Service was excellent from start to finish came away with hearing aids made a great difference thank you scrivens great job”

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Posted 3 years ago

Hi Nick, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Everything was done professionally,staff were courteous,and put me st ease .my eyes were tested properly,overall very satisfied.”

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Posted 3 years ago

Hi Paul, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“My mum Mary was more than happy with her experience at Scrivens. She is 98 and can get anxious but the calm and supportive way all the staff displayed was excellent. This is including the lovely optician who is so patient explaining everything to mum and the equally welcoming lady who took down details and checked the history and the man who helped us choose the frames etc. Many thanks to you all.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Very professional, very nice & friendly people. Made to feel very welcome, everything explained in detail. Thanks a lot”

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Posted 3 years ago

Hi Julia, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Scrivens Midsomer Norton. What an excellent team .Helpful and caring regardless of your budget .If all your branches are like this your business must be booming .”

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(Midsomer Norton) - Posted 3 years ago

Hi Elizabeth, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Midsomer Norton.

Posted 3 years ago

“The staff were really helpful and very friendly. They went above and beyond to explain everything. I would definitely recommend using scrivens”

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Posted 3 years ago

Hi Maria, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews