I’ve been a customer for 5 years. I am so disappointed with the last situation that happened to me. I haven’t received my contact lenses for several weeks, just a small box (10 free pairs) and that’s it. They charged me as usual by direct debit, but no lenses yet. I contacted Scrivens opticians at Sheffield and I was so surprised they didn’t know I was running out of lenses. They said “we could order another 10 pairs because the big batch is still delayed for more weeks. These lenses will arrive in a week or so”. When I mentioned the fact ONLY one pair of these free lenses is left they said “Oh, but maybe you’ve got glasses”. Then I contacted Scrivens by phone and the result was the same. They just said “there’s not much we could do. The delay is due to some issues with the manufacturer”. They should’ve contacted me before to let me know what was going on and offer options/solutions. They didn’t do that and my current work (using the computer for several hours a day) is being affected. Totally unacceptable.