Appointments made for 9.25am and 10.15am for 2x children eye tests. Arrived on time, only receptionist there. 2 x staff walked in at 9.30am. No communication about our appointments. Sat patiently waiting whilst another male customer got called through. Sat til 09.47, still no communication on why they were running late, or what was happening etc. So unprofessional, and rude. Had no option but to leave as felt that their standards towards customer service does not matter to them. More correspondence from them in lead up to appointments to make sure we are going to attend and be on time though, ironic.