Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of the staff at Scrivens in Winton are so warm and inviting and they can’t do enough for you! I would absolutely recommend them they made my experience so easy as I find going to the opticians quite daunting sometimes. I’m so happy I’ve found one I feel comfortable visiting.”

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Posted 7 years ago

Hi Kirsty, thank you for your feedback. We'll pass your comments on to the team at the Winton branch.

Posted 7 years ago

“Good friendly service and attention to needs”

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Posted 7 years ago

Hi John, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Unfortunately I felt rushed by the shop staff. The manager (lauren/laurel) gave me conflicting advice on deals. I don't feel I had the best service. The server was unable to process as she was unable to use the system. She had to ask the optometrist for assistance. She returned saying she had not had the relevant training. I was about to cancel the entire order due to feeling frustrated at spending £130 without the customer care I thought I deserved as a paying customer. At one point the server said I cant be faffing about with this can you leave it with me to do tomorrow. I said no, as I wanted to ensure my order was placed correctly. I was on time for my appointment but felt I was an inconvenience due to the servers lack of training and the shop closing.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details and the details of the branch you attended, we will investigate this for you.

Posted 7 years ago

“I found the service given was very good, All the staff were helpful and knew what they were doing.”

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Posted 7 years ago

Hi Ronald, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Pleasant staff - explained all options - allowed me to make my own choices - aftersale service also very good. We use again.”

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Posted 7 years ago

Hi Peter, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The staff were excellent. I shall be going there in future. was looked after in every way .so happy with my glasses just wished I would have found you earlier .”

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Posted 7 years ago

Hi Elaine, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I had a very good and excellent service the staff are very friendly my hearing was checked my eyes were also checked service was top notch could not be happier with my treatment by all the staff.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“The staff st the Sherborne branch are totally professional and a pleasure to deal with”

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(Sherborne) - Posted 7 years ago

Hi Brian, thank you for your feedback. We'll pass your comments on to the team at the Sherborne branch.

Posted 7 years ago

“I have recently had my eye test done and bought a new frame at Scrivens. I am very satisfied with the curtesy and care given to me. Staff was very polite and knowledgable. A special thank you to the Manager Soraya who helped me choose the right frame. I have no hesitation in recommending Screvens to my friends.”

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Posted 7 years ago

Hi Indrani, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“All staff I came into contact with were so kind and friendly Very professional Would definitely recommend . My husband is going to now be making an appointment”

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Posted 7 years ago

Hi Beverley, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Made getting my eyes checked a pleasant experience. lovely staff at the Hythe branch.”

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Posted 7 years ago

Hi David, thank you for your comments, we'll pass them on to the team at the Hythe branch.

Posted 7 years ago

“The staff at the Penistone branch are second-to-none in their customer service attitude and hands on capabilities. I would recommend this branch (and Scrivens) every time because of them. Their detailed knowledge of the products and lenses and all other related maters left me with no questions unanswered. The optometrists are friendly and Amy is a total credit to the company. I will be going back again soon and looking at some contact lenses because I know I will get the same great level of service. Please pass in my gratitude to all of the staff there.”

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(Penistone) - Posted 7 years ago

Hi John Thank you for your feedback. We'll pass your comments on to the team at the Penistone branch.

Posted 7 years ago

“Friendly and courteous personnel providing an efficient and competent service.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Excellent service and swiftly and professionally carried out.”

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Posted 7 years ago

Hi Graham, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Overall quite satisfied with the service. The staff were helpful and the optician undertook a detailed assessment explaining all the steps before recommending my glasses. Due to a technical problem, there was a delay in me receiving my glasses from the day of assessment...however, overall experience with the service was good.”

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Posted 7 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“The staff at the Grantham branch are always very helpful and efficient and have given my husband and myself good service Thank you”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Had my eye test 15/2/19 - lens' that were recommended were not fully explained and had they been I would not have purchased them. Felt as though that particular type of lens' were being pushed for a sale rather than what would have been more suitable. Also glasses had to be returned twice as the frames were scratched when the lens' were fitted and a second time as my pupil distance had not been measured properly. As at 10/4/19 still waiting for glasses.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention, if you could email customercare@scrivens.com with your details, they will investigate this for you.

Posted 7 years ago

“Staff were very pleasant and attentive,made to feel a valued customer.”

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Posted 7 years ago

Hi Judy, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

Hi Judy, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Lovely friendly staff. All give great customer service. Great selection of glasses. Highly recommend Thank you”

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Posted 7 years ago

Hi Mrs Claridge, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very caring staff. My new glasses are perfect.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews