Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A professional and caring team at the Tewkesbury branch. From booking the appointment to fitting the glasses, the service was exceptional..... My Thanks to all the team at Scrivens.”

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Posted 7 years ago

Hi Mr Jones, thank you for your feedback. We'll pass your comments on to the team at the Tewkesbury branch.

Posted 7 years ago

“Thank you for your time. I am pleased with my purchase.”

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Posted 7 years ago

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Posted 7 years ago

“The manageress of the branch which I attended (Mildenhall) was excellent - very helpful and offering good after care. The retail side has improved although the selection of frames could be wider. The Opthalmologist there is always first class.”

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Posted 7 years ago

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Posted 7 years ago

“Excellent service, I would recommend Scrivens Opticians (Bolton) to anyone requiring optical services.”

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Posted 7 years ago

Hi Ian, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Great people and very helpful”

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Posted 7 years ago

Hi Phillip, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Wonderful.”

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Posted 7 years ago

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Posted 7 years ago

“The whole experience from the eye test to picking up my new glasses was very good and the staff couldn’t do enough for me.”

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Posted 7 years ago

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Posted 7 years ago

“I have been going to Scrivens for many years since I was a child - and my own children go there now too (now 16 and 19) - the ladies are always so helpful - especially when trying to decide on the frames to buy!”

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Posted 7 years ago

Hi Tammy, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“All staff very good, my appointment was timely, very punctual. Pleasant atmosphere.”

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Posted 7 years ago

Hi Anne-Marie, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Delightful staff - prompt, courteous attention- a pleasure to deal with.”

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Posted 7 years ago

Hi Christine, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“No waiting for the appointment. Professional eye test and happy with glasses”

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Posted 7 years ago

Hi Ann, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very helpful team at the shop, well pleased with glasses, thank you”

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Posted 7 years ago

Hi Brian, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I have been using Scrivens in Alsager now for over 20 years (as Julie Lovatt and Julie Harrison) and have always found them to be extremely professional and very helpful”

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Posted 7 years ago

Hi Julie, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“spare dome etc.not posted as promised so unable to wear hearing aid for 2 weeks. I never had any delay getting spare parts from the hospital audiologist previously, they would post, or I could go any Wed to my local hospital, or any day to the district hospital. Sadly the local hospitals no longer offer a service for my level of moderate hearing loss. The woman I spoke to today on the Scrivens customer phone no. promised to post - so I hope they will arrive.”

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Posted 7 years ago

Thank you for bringing this to our attention. Your comments have been passed on to our customer care team who will investigate this for you.

Posted 7 years ago

“Very friendly,helpful and efficient staff.”

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Posted 7 years ago

Hi Sandra, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I am very pleased with the fit of my new glasses and the service I received”

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Posted 7 years ago

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Posted 7 years ago

“Excellent service, friendly staff and my new glasses arrived earlier that expected.”

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Posted 7 years ago

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Posted 7 years ago

“People in store/reception lovely,knowledgable,helped me find glasses that fit my face/I liked, optician seemed to have a stick lodged somewhere it shouldn't be, felt like during my eye exam i was putting him out trying to rush through test to get done quicker, sat in room for ages after as he typed up the results then after 5 minutes rang a buzzer to call in people from out side to take me out to main shop. (not sure why it was needed for me to just sit in room in silence as he filled information on computer??)”

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Posted 7 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“I had a great experience. Helen Rowding was really helpful and of great added value in the process of purchasing my new glasses. I greatly appreciate how she handled the whole process. Everyone else was very helpful throughout. thank you.”

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Posted 7 years ago

Hi Hanan, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Welcoming friendly staff who saw to my needs in a professional manner and, as usual, I was very satisfied. (customer for 58 years).”

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Posted 7 years ago

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Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews