Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Havent go to hearing test yet! because I'm deafness from birth.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Always. Find staff. very friendly and helpful on my visits”

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Posted 7 years ago

Hi Miriam, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Excellent service - professional but friendly.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Usually v good service etc but this time they put my reading lenses in my main variable frames and the main lenses in reading frames have had to return them. Have to wait at least a further 2 weeks to be replaced”

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Posted 7 years ago

Thank you for your feedback, we've passed your comments on to our Customer Care team who will investigate this for you.

Posted 7 years ago

“I have had a number of eye problems over many years and Scrivens have been wonderful in their advice and care.”

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Posted 7 years ago

Thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent, professional service. This is a very customer focused establishment. All staff members take time to provide high level expertise in eye testing and appropriate follow up care. Always approachable and very friendly.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“I have over the years tried several different Opticians from the well advertised to several lesser known and always find that you get what you pay for Scrivens is a top class Optician and for me a very successful outcome with excellent service throughout the process and most importantly a perfect result with the best vision I have had for sometime.. I would recommend them certainly”

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Posted 7 years ago

Hi Andrew, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Always excellent advice and care given at every consultation.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“it was great to have a hearing check”

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Posted 7 years ago

Hi Stuart, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Polite and friendly , recommended”

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Posted 7 years ago

Hi Stella, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The eye test and assistance with choosing my spectacles was very good. Unfortunately the fitting measurements were incorrect when I collected them. However I was remeasured and new spectacles were ordered immediately. The final result is very good.”

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Posted 7 years ago

Hi David, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“All of the staff at Scrivens in Winton are so warm and inviting and they can’t do enough for you! I would absolutely recommend them they made my experience so easy as I find going to the opticians quite daunting sometimes. I’m so happy I’ve found one I feel comfortable visiting.”

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Posted 7 years ago

Hi Kirsty, thank you for your feedback. We'll pass your comments on to the team at the Winton branch.

Posted 7 years ago

“Good friendly service and attention to needs”

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Posted 7 years ago

Hi John, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Unfortunately I felt rushed by the shop staff. The manager (lauren/laurel) gave me conflicting advice on deals. I don't feel I had the best service. The server was unable to process as she was unable to use the system. She had to ask the optometrist for assistance. She returned saying she had not had the relevant training. I was about to cancel the entire order due to feeling frustrated at spending £130 without the customer care I thought I deserved as a paying customer. At one point the server said I cant be faffing about with this can you leave it with me to do tomorrow. I said no, as I wanted to ensure my order was placed correctly. I was on time for my appointment but felt I was an inconvenience due to the servers lack of training and the shop closing.”

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Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details and the details of the branch you attended, we will investigate this for you.

Posted 7 years ago

“I found the service given was very good, All the staff were helpful and knew what they were doing.”

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Posted 7 years ago

Hi Ronald, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Pleasant staff - explained all options - allowed me to make my own choices - aftersale service also very good. We use again.”

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Posted 7 years ago

Hi Peter, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The staff were excellent. I shall be going there in future. was looked after in every way .so happy with my glasses just wished I would have found you earlier .”

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Posted 7 years ago

Hi Elaine, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I had a very good and excellent service the staff are very friendly my hearing was checked my eyes were also checked service was top notch could not be happier with my treatment by all the staff.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“The staff st the Sherborne branch are totally professional and a pleasure to deal with”

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(Sherborne) - Posted 7 years ago

Hi Brian, thank you for your feedback. We'll pass your comments on to the team at the Sherborne branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews