Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly atmosphere the staff very efficient and friendly, advice always available regarding frames etc, never too pushy and they do not point you to the most expensive frames, I will be using them again Thank you”

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Posted 7 years ago

Hi Malcolm, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“This is my second time using Scrivens, and I am so pleased with the high standard of service and amazing selection of Designer frames.”

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Posted 7 years ago

Thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“As always a thorough review of my eyesight and although the change in prescription there was no pressure to change my glasses. I did, so that I could have an up to date spare pair. The new pair needed only minor adjustment when I went to collect them. Friendly staff at my local branch and as I said no pressure to buy expensive frames when cheaper ones suited me better”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“I thought the staff in Hythe were excellent.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“As usual it was a very enjoyable experience and the staff were all v helpful. I am conscious however that your costs are higher than some other High Street providers”

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Posted 7 years ago

Thank you for your feedback, we'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“Lovely friendly staff and atmosphere. Very pleased with test, advice and lenses which are high quality. Have had problems with varifocal lenses in the past so glad of the extra advice and fine lenses. Thank you. Mrs M”

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Posted 7 years ago

Thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent service and wondful staff,Most of all the lady who dealt with my details etc”

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Posted 7 years ago

Hi Martin, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I received a pleasant, warm welcome when I arrived, A thorough examination then followed and I was helped in selecting glasses. A very good service.”

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Posted 7 years ago

Thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Every experience from the first consultation to the last was fantastic. I interacted with four team members at Kitts Green Road branch. Kerry, Fay, Louise and Josh a visiting team member and each one of them was incredibly helpful and friendly. I will recommend this branch to others any time for the level of professionalism, warm atmosphere and fast service.”

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Posted 7 years ago

Hi Afua, thank you for your feedback. We'll pass your comments on to the team at the Lea Hall branch.

Posted 7 years ago

“Excellent service at your heanor branch, the staff could not do enough to help nothing was to much trouble,would recommend to any one”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Excellant friendly service and advice.”

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Posted 7 years ago

Hi Alec, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Very professional service and friendly, helpful staff who can’t do enough for you.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Brilliant.”

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Posted 7 years ago

Hi Yvonne, thank you for your feedback!

Posted 7 years ago

“Absolutely disgusting foul way to treat someone who's been a customer for years!!!!!!”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details and the details of the branch you attended, we will investigate this for you.

Posted 7 years ago

“The girls in Fakenham are all ways welcoming and very helpful.”

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Posted 7 years ago

Hi Eileen, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent service and prices with really kind and professional staff midsummer norton”

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Posted 7 years ago

Hi Lee, thank you for your feedback. We'll pass your comments on to the team at Midsomer Norton.

Posted 7 years ago

“The branch and all the staff working there are lovely! No faults whatsoever. All friendly and so helpful! Very glad I chose this place.”

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Posted 7 years ago

Hi Ruth, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Good review new glasses required a little on the expensive side for one pair of glasses were not offered another pair for half price Was offered a voucher for M&S still waiting for voucher”

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Posted 7 years ago

Hi Sharon, thank you for your feedback. We've passed your comments on to our Customer care team who will chase up your voucher.

Posted 7 years ago

“Having never used Scrivens before I booked an eye test at the Ripon branch of Scrivens in March 2019. I was pleasantly surprised to be informed by the optician that my eyesight had improved slightly in comparison to my previous prescription. I was given professional advice in choosing the correct fit for my new frames with varifocal lenses. Overall I was impressed by the friendly yet professional manner of all of staff . A big thank you to Scrivens, Ripon branch.”

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Posted 7 years ago

Hi David, thank you for your comments, we'll pass them on to the team at the Ripon branch.

Posted 7 years ago

“Good service. Helpful and efficient staff. New spectacles arrived sooner than expected,”

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Posted 7 years ago

Hi Stuart, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews