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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,959 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff...very welcome and warm. Eileen was amazing and very attentive...thank you”

Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Scrivens, Corporation St, Birmingham, is great.. All the staff make you feel welcome. They are helpful from the moment you walk in to the moment you leave. They advise you on the style/colour of glasses that suit your face, to the contact lenses or type of hearing aids to wear aswell! I would recommend Scrivens to anyone. I did, my fiancé. He not only has his glasses from there, but his hearing aids to!”

(Corporation Street) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Corporation Street!

Posted 1 month ago

“I was very happy with the care I was given before, during and after my eye-test. The test was carried out efficiently and considerately, and I felt that I was in excellent hands. I'm looking forward to receiving my new long-distance glasses. Thank you.”

Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Absolutely disgusting, rude, didn't listen, didnt understand, got confused with left and right eye so walked out”

Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“Great service as usual. Used to buy from one of the big nationals but Scrivens can compete so they are now my go to place for glasses.”

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Very professional. Put you at ease with their politeness and constant information about what is being done to help you.”

Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Amazing staff and very helpful”

Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“I found all the staff very helpful also help getting my coloured lens put in my new glasses. My mother going to make appointment has she was very impressed with the service.”

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“My opinion best opticians in Widnes .Staff are so welcoming and very helpful 100%.Emma I think her name was shop manager was lovely introduced herselfas i walked in makes a difference .Nadeem was not there this time who I have to say is so lovely and very thorough checking eyes .Highly recomend them .In fact I'm sending my husband there ASAP”

(Widnes) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“Unfortunately I have not had a very good experience with the Witney branch. I have been a customer for many years but in recent times the standard of service has dropped significantly. Cancelled appointments and incorrect lenses in new spectacles. My husband is due for an eye test but I will not be recommending him to purchase his new spectacles from Scrivens. Such as shame, after being a loyal customer for many years.”

Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“Delighted with the service, the young lady that did my eye test was brilliant. A credit to your company”

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Добрая встреча. Внимательное обследование. Полезное лечение. Положительные эмоции !”

Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“I am a client at the Peacehaven branch and they are EXCELLENT! Always greeted with friendly smiles, top-notch care, and lots of advice. You actually feel like you're the most important client they have. WONDERFUL.”

(Peacehaven) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven!

Posted 1 month ago

“Staff were very helpful had my hearing check and hearing aids fitted at the same time. I have already recommended Scrivens to some of my family.”

Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“I don’t usually write reviews but credit where it’s due. Went to the Rugeley shop a few weeks ago for an eye test. The staff were fantastic. Helpful, professional but in a really relaxed atmosphere. I’m normally terrified of getting my eyes tested but they really put me at ease and explained everything thoroughly. The eye test was very thorough and the optician was lovely. I normally shop around for glasses but I was offered several options and didn’t feel any pressure to buy so I bought them on the spot. Louise who helped me with my glasses is an asset to your company. You have amazing staff and I send huge praise to them all. Thank you.”

(Rugeley) - Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“I recently visited the Colchester branch several times during the process of trying a hearing aid. All the staff are excellent and extremely thorough but the audiologist, Angela Holland was fantastic, a credit to the name of Scrivens. She was not only very professional and knowledgable but carried out her appointments with me in a very understanding way which left me feeling completely relaxed all the way through the process. I would not hesitate in recommending anyone to use them for their sight and hearing needs.”

(Colchester) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Colchester!

Posted 1 month ago

“From the moment I entered the shop I was attended to by Shivam and the Optometrist Jason Date-Chong was extremely professional and I his advise was excellent”

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Scrivener has been nothing but professional and great”

Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“They actually listen and answer unlike most places! Friendly helpful staff . So glad I changed to them .”

Posted 1 month ago

Thank you for your wonderful review! We look forward to assisting you again in future.

Posted 1 month ago

“My husband and I visited the eye office. The service and review went well. They served us very carefully and carefully. Recommend”

Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,959 reviews