Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,769 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hayley at the Southgate Branch was fabulous and went over and above to help when my elderly mother had trouble with her hearing aids. Couldn’t ask for anything more!”

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(Southgate) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“The staff at my local East Grinstead branch are always helpful and I have never gone away with anything less than a feeling of complete satisfaction and any matter bought to their attention has been dealt with very professionally quickly and confidently.”

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Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in East Grinstead.

Posted 2 months ago

“Friendly reliable service.”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“I could not get an appointment in Gosport had to go to Hedgeend but people I know have ha an appointment into port after my request was turned down”

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Posted 3 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 months ago

“I visited the Alsager shop for an eye test and new glasses. All the staff were extremely helpful and polite. Special mention to Paul who helped me to pick out some new glasses.”

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(Alsager) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“The optician was rude treated me like a fool and was unpleasant to the receptionists very bad experience would not recommend or use again! This was Diss Norfolk branch”

Helpful Report

Posted 3 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 months ago

“Thanks to all the team at Scrivens In Cotteridge Birmingham .Sam was particularly helpful, patient and understanding ,as I took a little time to get used to the hearing aids. I am so pleased I persevered with them. Thank you. Also many thanks to all at a Scrivens eye centre, as I had several problems with my new glasses, everyone was very helpful especially Ann. Well done all”

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(Cotteridge) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Cotteridge.

Posted 3 months ago

“I would highly recommend Scrivens in every way. From the moment you walk through the door where you are greeted with such friendly staff who are attentive, courteous, polite, and respectful. The eye test is carried out in a comfortable room, and the Optician talks you through every stage of the test. I can’t recommend the Weymouth team enough because they really do look after you. You can walk away knowing they have your needs covered, and nothing is too much trouble.”

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(Weymouth) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Very helpful, friendly staff who took the time to make sure every aspect of my eye test was covered. Excellent service.”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“had eye appointment at Scrivens in Newark. Jasmina was very efficient explaining everything she was doing putting me at ease. I was given a prescription without the embarrassment of asking for one but suggested I wait a year before renewing my glasses owing to a cataract starting to form over my left eye which will need removing in about a year. These people aren't at all pushy which is appreciated when on a low income. Would recommend.”

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(Newark) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“I enjoyed the service rendered at Scrivens for my eye test. It was awesome, I also had a free hearing test that day. Also I was given massive discount.”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Great service from the Winton branch of Scrivens - Daniel was courteous, knowledgeable and extremely helpful. Not only did I get my new glasses, which are perfect, I got a great clean up of the old ones too! Strongly recommend them.”

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(Winton) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Winton.

Posted 3 months ago

“I have booked an eye appointment for Tuesday 22nd Apl for an eye examination at 11.45 am at your premises in 55 High Street Rushden NN10 0QE. I would pleased to receive your report about my eyesight as I have booked a meeting with my own GP in Rushden based in Adnitt Road Surgery and very much hope he will be able to arrange for me to contact the DVLA to hopefully enable me to pass my next driving test. I past my first test when I was about 20 years old and took great care when I drove and was skillful enough to avoid any accidents, thankfully ! My name is Michael Tye”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“I am 82 yrs of age and I lost my NHS hearing aids and was told it would cost £75 each to replace and I can’t afford that. Even If I was able to claim on the house insurance then that would put my next policy right up. So I manage with out them.”

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Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better.

Posted 3 months ago

“I’ve been a customer of Scrivens Witney for over 25 years - always great service and helpful friendly staff. Jen the branch manager and the other staff do a great job 😊 Andy”

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(Witney) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I wrote a review about a week ago. I was told to take it up with customer services which is a complete waste of time. Been in touch with them twice with no success. I still have a pair of driving glasses which I paid £258 and are absolutely no use to me. I would never use them again and certainly not recommend them to anyone. Please read my previous review.”

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Posted 3 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 months ago

“Moved into Norwich last year. Both my wife and I have had excellent personal service from Shaun and the team at Upper St Giles St for our eye tests, glasses and contact lenses. The communication, welcome and service have been impeccable. On Monday I had an audiology appointment with Meghan. She was fantastic. I have the standard NHS hearing aids yet she spent over an hour with me, carrying out tests and re-setting up the aids. What a difference! Thank you to her and to all the team”

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(Norwich Upper St Giles) - Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Fantastic team at hagley rd branch. Make you feel very comfortable, lovely girls.”

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(Quinton) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Last minute appt at Rotherham branch today needed glasses sorting as soon as possible excellent service and really friendly atmosphere optician Robert was fab really chatty knowledgeable guy”

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(Rotherham) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“I recently phoned the customer care number to order more batteries for my hearing aids. An envelope with 2 battery packs arrived a few days later. Enclosed with the batteries, was a notice that stated people can no longer order over the phone, but either call into local branch, or fill in an online order form. This is the best option for me, as I have no transport. After going on the website given, rhere is no such order form listed ! After getting back to the normal number, I was told to use the number which I have always used !! Total waste of a Monday morning !! It sounds like someone is leaping before learning to jump ……….”

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Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,769 reviews