Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,700 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing team at Clifton Village! I have to say a special thanks to Nina, very kind and helpful! Thank you also to Rachel and Sam :)”

Helpful Report

(Clifton) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“An utterly useless company. I received a pair of NHS hearing aids which ceased to work after only a few months. Trying to get replacements has been an nightmare. First they failed to respond to a helpline request within their stated timescales so I had to chase this up. Then, when instructed to return them, I received replacements after about two weeks only to find one of them didn't work at all. On my subsequent trip to the Scrivens audiologist I found her brusque, unhelpful and not in the least apologetic and was told I'd get a replacement in 3 weeks. Well, that 3 weeks has expired and I still don't have working hearing aid although an appointment was made for me today only to be cancelled at short notice. So that's over two months I've been within hearing aids! Dreadful customer service and an appalling service to the NHS. Avoid if you can!”

Helpful Report

Posted 3 months ago

“Scrivens were very helpful. I was able to book online for my eyetest which is usefull when working nights. They did a full eyetest and gave good advice.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“I had worrying problems with my distance sight. Although it was too soon for my annual appointment, I was able to have an eye test at my local Kings Heath branch. The problem was quickly sorted out and I had new lenses fitted within 7 days. Fantastic service from Jo and the team, and perfect vision for me. I am very grateful. Thank you.”

Helpful Report

(Kings Heath) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Kings Heath.

Posted 3 months ago

“Brilliant customer service in the Plumstead Road Norwich Branch. Very attentive caring staff. From having our eye tests to getting our new glasses adjusted to fit comfortably. We will definitely be coming back again in the future”

Helpful Report

(Norwich Plumstead Road) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“The audiologist at scrivens Kingstanding is very professional and polite. I would recommend him to my family and friends”

Helpful Report

(Kingstanding) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“I've tried to make two bookings of an appointment. Have had no response to either of them. I received a written reply confirming my third booking. When I arrived for the appointment they had no knowledge of me. How do I get any service from Scrivens?”

Helpful Report

Posted 3 months ago

“The staff at the Witney branch of Scrivens are very caring and helpful particularly Paris who was very patient, kind and patient with me as she guided me through the difficult task of choosing 2 pairs of glasses even though there were other customers waiting for her attention. So lovely to have such pleasant individual attention and I will certainly continue to have my next eye tests in the future there.”

Helpful Report

(Witney) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“I am delighted with the whole process of getting my hearing aids from the initial audiology test, to having them fitted, calibrated and the aftercare so far.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“I’ve needed hearing aids since 2018 and the first pair I received were excellent the service I received was also superb, when covid arrived and things were more difficult I received a replacement pair in the post and again had no problem. Then in 2024 having heard nothing from Scrivens I booked for a repeat hearing test as I was aware either the devices were failing or my hearing had deteriorated, I was issued with replacement aids however I needed to book a further appointment as not only could I not hear as clearly as I could with the old ones but they randomly and constantly kept on whistling (loud enough for other people to hear) at that appointment they were tweaked to fix the problem, the problem wasn’t solved so I have been wearing the old aids and I’m just waiting until until I qualify for NHS aids from another provider.”

Helpful Report

Posted 3 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 months ago

“Very pleased with eye test staff very friendly and helpful”

Helpful Report

Posted 3 months ago

Thank you so much for your review!

Posted 3 months ago

“Terrible after care service for Hearing care. Had my Hearing aids in 2023 from Alsager branch & since then they have been sent away at least 3 times to be repaired & then break again within a week. Getting an appointment is none existent. Spent almost 9 weeks without aids as appointments kept being cancelled. Will never go there again”

Helpful Report

Posted 3 months ago

“I had an aye test and order glasses on prescription, though I found them very expensive but I ordered glasses. I recieved one pair out of 2 I ordered in almost two and a half weeks and second pair in almost three weeks. My experience of using their glasses is not good unfortunately. There is smoething wrong as my eyes are not relaxed after wearing them. I told them about this but they insist on wearing them for atleast two weeks. Two pairs of glasses cost me about £430 and results are not good. I don't know what is their return or refund policy. Does any one have any idea?”

Helpful Report

Posted 3 months ago

“I had my new hearing aids from Pershore Road Birmingham B30 3Eg , the audiologist was very professional, understanding and friendly. doing his best to adjust my new aids to my hearing problem . the staff in the shop were first class , they done their best sort out the new hearing aid to get it fit more comfortable . at all times they were friendly and caring . if i could give 10 stars i would .”

Helpful Report

Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Had an eye test at Huddersfield store, staff were all friendly and professional and made for a very pleasant experience.”

Helpful Report

(Huddersfield) - Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Fantastic staff. Very friendly and professional”

Helpful Report

Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Excellent service,friendly and I have found the results 100%”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Took both my children for their first eye test, in Tewkesbury scrivens branch Gloucestershire. The staff and the optometrist put both of them at ease as they were both nervous. My eldest needed glasses and the staff were so helpful with helping her decide which glasses. Her Glasses arrived within a week and managed to got her an appointment for fitting the same day.”

Helpful Report

(Tewkesbury) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Tewkesbury.

Posted 3 months ago

“I had a hearing test and check up today in Scrivens in Princess Victoria Street in Clifton Village, Bristol and I am very happy with the results. Both Michael and Elly were very helpful and explained things so clearly and set me up with my new hearing aids. I am delighted with the service and wanted to let you know just how pleased I am. Also Nina is always incredibly helpful, efficient and kind. A wonderful team!! Please pass on my thanks to them as they always go the extra mile and i so much appreciate it. Best wishes from , Carol Haywood”

Helpful Report

(Clifton) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“staff are friendly & helpful . Also the optician listens and answers my questions in detail . You never have to wait more than a few minutes . They test your hearing too . All under one roof . So convenient . I am a pensioner from Swinton Mexborough .”

Helpful Report

(Mexborough) - Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,700 reviews