Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,771 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last minute appt at Rotherham branch today needed glasses sorting as soon as possible excellent service and really friendly atmosphere optician Robert was fab really chatty knowledgeable guy”

Helpful Report

(Rotherham) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“I recently phoned the customer care number to order more batteries for my hearing aids. An envelope with 2 battery packs arrived a few days later. Enclosed with the batteries, was a notice that stated people can no longer order over the phone, but either call into local branch, or fill in an online order form. This is the best option for me, as I have no transport. After going on the website given, rhere is no such order form listed ! After getting back to the normal number, I was told to use the number which I have always used !! Total waste of a Monday morning !! It sounds like someone is leaping before learning to jump ……….”

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Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 months ago

“Had a hearing test via Spa Medical centre which led to a referral letter from the hospital stating that I needed 2 hearing aids. Tried to book appointment via scrivens at Spa medical but was told that I needed a referral from my GP. Gp had already done the referral hence the hearing test. The gentleman on the phone refused to make the appointment without yet another referral. Went to specsavers who was another provider on the list and appointment booked for fitting with no issues at all. Advert says it all, should have gone to specsavers first”

Helpful Report

Posted 3 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 months ago

“Not very happy with the service, cannot get a follow up and unable to use hearing aids. Tried to get an appointment three weeks ago to no avail. Still waiting.”

Helpful Report

Posted 3 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 months ago

“I am very happy with the service I receive at the Sutton Coldfield branch. The contact lens lady is always very good and couldn’t be more helpful. My gas permeable lens was uncomfortable so I had the fit adjusted and also given a two week trial with a soft lens to see if it would suit me better. I also purchased new glasses and Maxine who dealt with me was really helpful and went through all the different options with regard to which frames would suit me best. Would highly recommended Scrivens for either contact lenses or glasses.”

Helpful Report

(Sutton Coldfield) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield.

Posted 3 months ago

“I recently attended your branch at 87 Upper St Giles Street, Norwich, Norfolk, NR2 1AB after having problems with my NHS Hearing Aids. I found that even with the volume on full I was constantly having to say “Excuse me or Pardon “ and turning he TV level up. I was seen by your lady (I believe her name is Hanna ) and surprised at the professional way she investigated my hearing problems, I thought they would just turn the volume up but she when in to depth with a hearing test etc. The end result is I can now hear much clearer and feel I have got my life back, so thank you Hanna you are a credit to Scrivens.”

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(Norwich Upper St Giles) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Excellent service can't fault the staff looked after really well”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Extremely helpful staff, nothing is too much trouble, the staff very kind,”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“I was in the Altrincham branch this afternoon and received excellent service from very friendly and efficient staff. Thank you!”

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(Altrincham) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Scrivens in Market Deeping has the most amazing customer service. Nothing is too much trouble for any of the staff who are each polite, friendly, caring and have great ideas about what suits each customer.”

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(Market Deeping) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Market Deeping.

Posted 3 months ago

“Never answer the phone, impossible to get through to the Waterlooville branch, get transferred to a call centre who are not at all helpful.”

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Posted 3 months ago

“Very unhappy with service. Have used Howes of Royston for a number of years. In the last few years I was prescribed driving glasses on 2 occasions and both times the glasses made my vision worse. The first set December 2022 I was given a refund. My last test was September 2024 again these made my vision worse. I was told I need to wear them and get used to them which I tried as I thought if I did not wear them and I was involved in an accident I would be at fault. I tried but could not get used to them and I was given another test. The examiner said my vision was fine without them and it was not a requirement to wear them when driving. I am not going to wear glasses which make my vision worse. In all my years of driving I have never had any problems. I have never needed glasses for driving and at present still don't. I asked for a refund but was told as I had them for 5 months I was refused. I am now left with a pair of driving glasses which cost £258 which I am never going to wear. I am a 72 year old and live off my pension and feel my money has been wasted.”

Helpful Report

Posted 3 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 months ago

“A very efficient, friendly service. Made every stage of process easy.”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I have just been to Scrivens in Havant. All staff are fantastic and can’t recommend highly enough. Thank you”

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(Havant) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“Since I have had hearing aids from Scrivens I have found everyday conversations including listening to to tv and visiting the theatre excellent , the service from provided was very professional.”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Very through and understanding excellent service and amazing help from Donna the Manager at lymington branch”

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(Lymington) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lymington.

Posted 3 months ago

“Fantastic service throughout Emma was superb and Muhammad was excellent , helped me out so much. There customer service is brilliant 10 / 10 .”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I visited the Kingstanding branch again to day and received the same friendly and professional service. So if you want the best forget the rest, Scrivens is the one for you”

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(Kingstanding) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“Really impressed with treatment, staff were really knowledgeable and helpful thanks”

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Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Great team in Witney. Eye test post cataract surgery first rate. Still need some specs though. Ordering the glasses was made challenging due to the computer system but the Scrivens team handled "computer-says-no" with patience and humour. One very minor thing that could be better is that it would be good if the staff had name badges and/or introduced themselves.”

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Posted 4 months ago

Thank you for your review, your feedback helps us get better.

Posted 4 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,771 reviews