Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,925 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After waiting months to get new hearing aids, they only worked for two weeks. Had several conversations with Scrivens staff but they were unable to help and this resulted in me having to rely on one hearing aid only. Can't get appointment for 2 months and the hearing aids have now been returned. At least they sent a prepaid package to post them back. Very disappointed with faulty aids and lack of support from this company”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 months ago

“Visited your Milton Keynes branch to get spectacle lenses changed after a cataract operation. This required the ordering of a new lense. The whole operation only took four working days from ordering to delivery. This was very, very impressive and the lady who carried it out is a credit to you.”

Helpful Report

(Milton Keynes) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“I recently used your Altrincham shop. I cannot recommend highly enough the staff I encountered. They were all beyond kind, helpful, and professional. I won’t be going anywhere else from now on. Thank you. Best. Dermot.”

Helpful Report

(Altrincham) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“I took my 97 year old mum to Scrivens in Mill Hill, and now this will be her new optician! Amazing service, lovely staff, and overall an extremely good experience. Had a not so good experience at another optician earlier in the year, so Scrivens is a breath of fresh air! My mum is very fussy, and for her to be happy, is really something. My mum also liked the type of eye test - they use the traditional 'spectacles' where they insert different lenses to determine your refraction / prescription. We are very happy!”

Helpful Report

(Mill Hill) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Mill Hill.

Posted 3 months ago

“I have used Scrivens ever since they arrived in Thirsk. Staff change but the service and care do not. My contact lens care and eye tests are thorough and carefully managed. They always have time to assist and give advice. Thank you.”

Helpful Report

(Thirsk) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Having just been for my annual eye test at Scrivens new premises in Ripley I am pleased to say that I found the experience very enjoyable. I was looked after by Lizzie who was very amicable and nice to talk to. She was very helpful in helping me choose my new glasses”

Helpful Report

(Ripley) - Posted 3 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“Excellent can not fault at all Such a professional and friendly service. Very informative and approachable young lady will definitely be recommending to my friends. Thank you for improving my hearing so much.”

Helpful Report

Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Hannah and everyone who is here today is absolutely amazing and so kind. I come here every year and would never chose somewhere else. Feels like a second home because everyone is so welcome”

Helpful Report

Posted 3 months ago

“* Everything was excellent. * Emma at Malton went above and beyond to help. * Another personal service from Scrivens in Malton. * The ladies do all they can to help and there’s excellent pricing that beats a large chain brand! * trustworthy * don’t go for the higher priced frames * don’t push extras on you * listen to what you need, * listen to your budget * give the best prices that are genuine. * 7 working days from measurements taken to receiving glasses (far better than specs who take 2 weeks, sometimes longer!) * friendly and welcoming staff who put you at ease * relaxed environment The ladies remembered a frame I’d picked out months ago! Scrivens in Malton give a truly personal and customer based experience. Can’t get better than Scrivens.”

Helpful Report

(Malton) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I have been attending Scrivens for hearing test and hearing aids for quite a few years and I have found that the staff are very helpful and polite.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Swadlincote Scrivens: Including all the Reception Staff and AA (Alisha Audiologist) are 'Better than all the rest!' Thank you! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

(Swadlincote) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Rubbish communication! Not updating NHsS app. When not servicing certain areas”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 months ago

“Excellent service. Knowledgeable and helpful staff”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“After 3 unsuccessful attempts to resolve a simple issue with the customer care team on the phone, in exasperation I went into the Orchard Square branch of Scrivens in Sheffield. How wonderful and refreshing to be greeted by Abigail who not only listened but went above and beyond to ensure my problem was sorted immediately. She was extremely professional and personable and a true ambassador for the company. Thank you so much Abigail. It is just so disappointing that the customer care team seem so ill equipped to do the job for which they are employed.”

Helpful Report

Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better.

Posted 3 months ago

“The staff is extremely helpful and lovely, all except the manager who is surly and negative and creates a bad atmosphere. She doesn't try to put you at ease, doesn't smile, and makes you feel uncomfortable. I am not going to go to Scrivens in Malton again.”

Helpful Report

Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 months ago

“I was offered a cancellation appointment the next day after initially enquiring, for a hearing test,brilliant service as soon entering the premises,Abi conducted the hearing test in a clear and friendly professional manner explaining everything clearly how the hearing aid operated and how to connect to my phone and the after care service. Absolutely brilliant to hear clearly had to turn car stereo down, phone connection brilliant,a big t thank you.”

Helpful Report

Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 months ago

“Visited the Kingstanding branch 31/07/24 and I received a warm welcome. Everyone was really friendly and chatty. Everything was explained to me. I felt comfortable and well looked after.”

Helpful Report

(Kingstanding) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I went today for a routine checkup at Hythe. Very professional and friendly. Very thorough eye check and free hearing check included. No sales pitch or pressure to spend more than necessary. Great choice of frames. Highly recommended.”

Helpful Report

(Southampton Hythe) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“Visited the Halesowen branch yesterday for my 2 yearly free eye test. All the staff I came into contact with were so helpful and caring esp with me looking into getting my 1st pair of glasses with reaction lenses. I highly recommend them.”

Helpful Report

(Halesowen) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“very happy with the service they provided excellent knowledge and advice the lenses they recommend changed my life”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,925 reviews