Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional, helpful , nothing wasn’t too much especially looking for frames, totally honest with me . Great service”

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Posted 7 years ago

Thank you for the excellent review Wendy! We really do appreciate you taking the time to share your experience.

Posted 7 years ago

“My appointment was arranged at my convenience as I am disabled and can only attend for an eye test on a Saturday morning. The staff were very helpful and made sure that I had a seat with arms as I cannot walk without aid. I have being using Scrivens for many years and will continue to do so.”

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Posted 7 years ago

Thank you for the kind words Patricia! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“The staff were very helpful & friendly , I will continue to visit Scrivens when I next need a eye or hearing test. Their service is excellent.”

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Posted 7 years ago

Thank you for the kind words Edna! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“very pleased with the eye test lady and the staff were very helpful also hearing care very good.”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Professional, caring, considerate and supportive! I could not have had better service from all the staff in Sutton-in-Ashfield.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton-in-Ashfield!

Posted 7 years ago

“This is the best company. They are so friendly, so professional and I got tea and Cake. I don’t do 10/10”

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Posted 7 years ago

Thanks for the excellent review Salome! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“sir/madam, I do not seem to be able to see as well as before the new lenses. But then I do not have any say in matters. The government say I must have cheaper tablets. If I were a Doctor I would only give the best at all times. When I was at work I gave the best as did most of my colleagues. Symptomatic of todays world, No quality. And I am not a Royal Family or Politics fan. Specsavers they were a joke, Looks -'we always send customers to Dudley Rd Hospital' says the young lady there. Cold and indifferent as I had been warned many years ago, Dudley Rd. that is about three times I went there. Zeiss lenses say looks no different to ours say Looks. The price does not reflect that. And certainly photographically Zeiss is a tour de Force. Last time I went to Boots some tart said can I go before you I am at work (so conscientious?) as I say my opinion is of no consequence. Just before I went there to collect my specs. I had terrible stomach pains, possibly tablets, strangely they disappeared as I caught the bus, only to return after I got home. the Surgery Doctor made an appointment at the QE for an Endoscopy which I duly arrived there for, the small operation was performed and without any warning between the hospital and Railway Station, My Bladder and Bowls just let go quite embarrasing. the performer was either a novice or just a nasty piece of goods. I do not particularly like the surgery as the reception Staff are inferior to my way of thinking. One openly Lies to me obviously her ambition outways her intelligence. Better the devil one knows or think you know I suppose. The first optician i had in this city was Davis Keeler in the city. Then we found one nearer Walsh & Bywater indeed the same premises you operate from at cotteridge. It is hard to accept second third or fourth best when you have experienced the very best”

Helpful Report

Posted 7 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“The two ladies who supported me to choose my glasses were outstanding. Found frames easily and clearly great at their role. Sight test was disappointing. However the front of house service really made up for this”

Helpful Report

Posted 7 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 years ago

“The staff very friendly and helpful and very welcoming I couldn’t decide on what glasses to get and their helped me plus when I went to get my contact lenses their told me if I had any problem to come and see them I would like to thank all the staff for their hospitality and to keep it up Shaida misri”

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Posted 7 years ago

Thanks for the excellent review Shaida! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Very friendly and welcoming, made my life a lot easier , especially when it came to choosing new frames.”

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Posted 7 years ago

Thank you for the kind words Karen! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Availability was excellent, the staff friendly and helpful. The service was quick and reliable from purchasing to collecting the glasses. I would definitely recommend to family and friends.”

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Posted 7 years ago

Thanks for the excellent review Erica! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Had my eyes tested and paid for frames in January.....Scrivens had two 'goes' at making my specs but failed miserably....at the end of May I decided to ask for my money back!!! which they happily did.....lesson learned. ...I have to say that staff at the Shirley Solihull branch were fantastic...Scrivens are lucky to have them.”

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Posted 7 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 7 years ago

“Lovely people in reception in Kentish Town. Service efficient and thorough, extremely pleased with the new specs. Recommend to all”

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Posted 7 years ago

Thank you for your wonderful review Patricia! We're delighted to hear you are happy with your new glasses. We really do appreciate you taking the time to share your experience at our branch in Kentish Town.

Posted 7 years ago

“Great staff and my eye test was not rushed. Overall great service one of the best.”

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Posted 7 years ago

Thanks for the excellent review Mel! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Always receive excellent service at Scrivens Rhyl, very thorough eye examination and put very much at ease. The staff are always helpful and friendly and nothing is too much trouble.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rhyl.

Posted 7 years ago

“Excellent service”

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Posted 7 years ago

Thank you for the kind words Christine! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“I can't praise Scriven's staff enough. I was treated with courtesy, made to feel at home, not made to feel my ancient age, and and very professionally. I would definitely recommend Scrivens.”

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Posted 7 years ago

Thanks for the excellent review Jo! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Really friendly staff, helpful and relaxed for someone who really doesn’t like choosing new glasses!”

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Posted 7 years ago

Thanks for the excellent review Kelly! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Amazing opticians. Nothing is too much trouble here. Very personal service.”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Excellent service as always at Scrivens Tewkesbury. Lindsay and the team do a wonderful job of making everyone feel so welcome. You would be hard pushed to find service as good anywhere. Keep up the good work”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Tewkesbury.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews