Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scriven sold a hearung aid to my 89 year old mother-in-law. A short period later her local service closed, asking her to make a long journey for check-ups to the next town. The opening hours are very limited (1 day a week). We are now facing additional bills of hundreds of pounds for finding another after care service. very disappointing and would not recommend.”

Helpful Report

Posted 7 years ago

Hi Sabine, thank you for posting your review and we’re sorry to hear that your mother's experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com with more details, we will look into this for you.

Posted 7 years ago

“We have been customers of the Radcliffe branch for some time. The staff are always most professional and do their utmost to make sure our glasses are the best they can be. We vote them Excellent.*****”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“I visited the Brandon branch of Scrivens because I knew there was a problem with my sight in one eye, unfortunately you never seem to see the same optometrist when visiting and so it was on this occasion. After explaining that I knew something was wrong the optometrist carried out the examination on both eyes, he wanted me to return in order to carry out further tests (no appointments available for about 3 to 4 weeks) but assured me that he could see nothing wrong and that I had nothing to worry about. Not convinced by his manner nor conclusion I visited a popular high street opticians for a second opinion about two weeks later, the optometrist listened carefully to my concerns and then gave my eyes the most thorough examination I have ever received. He referred me directly to the hospital where AMD was diagnosed in the eye that I was concerned about and treatment began soon afterwards. How one trained optometrist can spot this easily and another not is beyond me, do they not realise that people’s eyesight is precious and checks should be thorough whilst listening to the clients concerns? I have no faith in Scrivens at all now and am aware that the wrong diagnosis and therefore delay in getting this treated has cost me some of my sight in one eye, however I have nothing but praise for the professionalism of the optometrist at specsavers. Further to this nobody from Scrivens has made contact to offer an apology nor help of any kind.”

Helpful Report

Posted 7 years ago

Thank you for posting your review. We would like the opportunity to investigate your feedback further, if you could email customercare@scrivens.com we will investigate this for you.

Posted 7 years ago

“The optician and the assistants in the Pocklington branch looked after me very well.”

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Posted 7 years ago

Hi Patricia, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington.

Posted 7 years ago

“Service was great product really poor when I ordered the glasses it said ultra thin which the the lady said would be thinner then my old ones. One lens is twice as thick and the other one three times as thick getting more and more people joking with the old jam jars think the ultra thin part needs looking at on the paperwork really disappointed”

Helpful Report

Posted 7 years ago

Hi Mr Barnett, Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“Staff very helpful and friendly! Texts to remind me of my appointment. Thorough examinations. Very little time in receiving my glasses. Text to tell me they were ready to collect.”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Very good, an optician who really cares been coming here for some time now.”

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Posted 7 years ago

Hi Steven, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“I was treated like a queen. I had a thorough eye and ear test.I was helped to choose the glasses that suited me the best and I also had a good time,laughing and joking with the staff. Probably the best appointment I've ever had. Thanks to the lovely staff and another customer. Brilliant all round. Thanks everyone x”

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Posted 7 years ago

Hi Samantha, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Excellent and professional customer service. All staff extremely polite and knowledgeable. New spectacles came within a matter of days. Totally delighted with the Chesterfield store/branch and highly recommend.”

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Posted 7 years ago

Hi Ann, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the team at Chesterfield, and we look forward to assisting you again in future.

Posted 7 years ago

“We have always received first-class treatment at Hoddesdon, where the staff are knowledgeable, always friendly, helpful and efficient and offering an altogether thoroughly professional service.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hoddesdon.

Posted 7 years ago

“Eye test and hearing test very good . Customer service very good. However, always find the spectacles very expensive!”

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Posted 7 years ago

Thank you for letting us know know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 years ago

“I was total satisfy.”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“I had good service from both the optician and assistants on my recent eye check in your Pocklington branch”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington.

Posted 7 years ago

“very good as usual”

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Posted 7 years ago

Hi Geoffrey, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Very good such a happy lady and good result !”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Fantastic experience, each person that I came into contact with at Newark Scrivens was excellent. I will definitely be returning next time I require an eye test.”

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Posted 7 years ago

Thanks for the excellent review Sarah! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Excellent service will recommend to everyone.”

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Posted 7 years ago

Hi Victor, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“It was a good service n staff polite”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“From the moment I walked in to Scrivens in Bearwood, I was impressed with the customer service and the sight test. They understood my queries and although it was an eye test they did all the checks. When it come to providing glasses, they had a good range of glasses and some 'trendy' ones.”

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Posted 7 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Very friendly and professional team at the Newark branch. Brilliant customer service making sure I was happy with the glasses selected and offering really useful advice. I would highly recommend.”

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Posted 7 years ago

Hi Therese, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newark.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews