Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and professional customer service. All staff extremely polite and knowledgeable. New spectacles came within a matter of days. Totally delighted with the Chesterfield store/branch and highly recommend.”

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Posted 6 years ago

Hi Ann, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the team at Chesterfield, and we look forward to assisting you again in future.

Posted 6 years ago

“We have always received first-class treatment at Hoddesdon, where the staff are knowledgeable, always friendly, helpful and efficient and offering an altogether thoroughly professional service.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hoddesdon.

Posted 6 years ago

“Eye test and hearing test very good . Customer service very good. However, always find the spectacles very expensive!”

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Posted 6 years ago

Thank you for letting us know know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“I was total satisfy.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I had good service from both the optician and assistants on my recent eye check in your Pocklington branch”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington.

Posted 6 years ago

“very good as usual”

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Posted 6 years ago

Hi Geoffrey, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very good such a happy lady and good result !”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Fantastic experience, each person that I came into contact with at Newark Scrivens was excellent. I will definitely be returning next time I require an eye test.”

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Posted 6 years ago

Thanks for the excellent review Sarah! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Excellent service will recommend to everyone.”

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Posted 6 years ago

Hi Victor, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“It was a good service n staff polite”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“From the moment I walked in to Scrivens in Bearwood, I was impressed with the customer service and the sight test. They understood my queries and although it was an eye test they did all the checks. When it come to providing glasses, they had a good range of glasses and some 'trendy' ones.”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Very friendly and professional team at the Newark branch. Brilliant customer service making sure I was happy with the glasses selected and offering really useful advice. I would highly recommend.”

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Posted 6 years ago

Hi Therese, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newark.

Posted 6 years ago

“very helpful, when glasses required adjustment done without any questions.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very satisfied”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Wonderful customer experience once again from Shelly and her team. Everyone is always so pleasant and eager to help. Highly recommended!”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Broadstone.

Posted 6 years ago

“Very good service, most helpful”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“This is a premature request as the issues I am experiencing have not been resolved.”

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Posted 6 years ago

Hi Tracy, thank you for bringing this to our attention. We'll pass your comments on to the Customer Care team for you.

Posted 6 years ago

“I was treated very well by all of the staff at Scrivens Hythe branch. They were friendly and helpful, and made the experience of getting new glasses actually fun!”

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Posted 6 years ago

Hi John, thank you for your wonderful review! We're delighted to hear that we made getting new glasses an enjoyable experience. We’ll pass your comments onto the team at Hythe, and we look forward to assisting you again in future.

Posted 6 years ago

“Very efficient and expertly dealt with. Hearing test the same able to talk through any problems l had.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I have put a complaint in about scrivens of fakenham, nit had reply yet. Bought new glasses,but wernt good. All marked and scratched in frames.And when he tested my eyes , wrong strength lenses.though only two week prior,had eye and contact lens tests. Customer care do not rate at all, will be collecting new glasses this week and go back to have new strength contact lenses checked, but again I know they aren't right, as seen.worse then ones I am wearing now”

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Posted 6 years ago

Hi Carol, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews