Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful, when glasses required adjustment done without any questions.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Very satisfied”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Wonderful customer experience once again from Shelly and her team. Everyone is always so pleasant and eager to help. Highly recommended!”

Helpful Report

Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Broadstone.

Posted 7 years ago

“Very good service, most helpful”

Helpful Report

Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“This is a premature request as the issues I am experiencing have not been resolved.”

Helpful Report

Posted 7 years ago

Hi Tracy, thank you for bringing this to our attention. We'll pass your comments on to the Customer Care team for you.

Posted 7 years ago

“I was treated very well by all of the staff at Scrivens Hythe branch. They were friendly and helpful, and made the experience of getting new glasses actually fun!”

Helpful Report

Posted 7 years ago

Hi John, thank you for your wonderful review! We're delighted to hear that we made getting new glasses an enjoyable experience. We’ll pass your comments onto the team at Hythe, and we look forward to assisting you again in future.

Posted 7 years ago

“Very efficient and expertly dealt with. Hearing test the same able to talk through any problems l had.”

Helpful Report

Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“I have put a complaint in about scrivens of fakenham, nit had reply yet. Bought new glasses,but wernt good. All marked and scratched in frames.And when he tested my eyes , wrong strength lenses.though only two week prior,had eye and contact lens tests. Customer care do not rate at all, will be collecting new glasses this week and go back to have new strength contact lenses checked, but again I know they aren't right, as seen.worse then ones I am wearing now”

Helpful Report

Posted 7 years ago

Hi Carol, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“Staff are professional, friendly and welcoming. Examinations are thorough. No pressure to purchase.”

Helpful Report

Posted 7 years ago

Hi Theresa, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“very professional ,and friendly like home from home .........thanks tony x”

Helpful Report

Posted 7 years ago

Thanks for the excellent review Tony! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Good service,poor selection of frames”

Helpful Report

Posted 7 years ago

Hi June, thank you for sharing your experience with us. We'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“Very thorough and professional, hearing test was welcome as an addition to the visit.”

Helpful Report

Posted 7 years ago

Thanks for the excellent review Pierre. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“I was very impressed with the way in which I was treated on my recent visit to your Bromyard store. All of the staff were most courteous and the optician himself put me at ease and conducted my eye test with the upmost professionalism. I am very pleased with my glasses and find reading so much easier now.”

Helpful Report

Posted 7 years ago

Hi Mike, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the team at Bromyard, and we look forward to assisting you again in future.

Posted 7 years ago

Thanks for the excellent review Mike! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Very reassuring to have this test. Thank you”

Helpful Report

Posted 7 years ago

Hi Lynn, thank you for your comments, we'll pass them on to the team at your local branch

Posted 7 years ago

“I have found scrivens to be very better than Specsavers they are very nice to me and they get things done in a nice way”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Very expensive glasses.mother was charged £280 for 1 pair of glasses.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we'll pass your comments on to the appropriate department.

Posted 7 years ago

“Lovely staff very helpful, could not do enough for me”

Helpful Report

Posted 7 years ago

Hi Derek, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I always have good service.”

Helpful Report

Posted 7 years ago

Hi Joan, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Great service as my Son’s glasses worry ready within 4 working days.”

Helpful Report

Posted 7 years ago

Hi Kim, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“very pleased with the service staff friendly and polite every time I visit the shop.”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews