Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,124 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,124 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dylan was brilliant Very helpful, very professional”

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Posted 3 years ago

“Very nice and professional . Completed a neat work in a timely manner.”

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Posted 3 years ago

“The fitter turned up after the time I was told (not is fault) the time allotted to him was wrong . The fitting was fine and done with ease Just communication was letting it down”

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Posted 3 years ago

“Cameron was amazing explain everything carried out the installation quickly and neatly.”

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Posted 3 years ago

“Very easy to book and pay. The person who rang me to arrange installation was friendly. The fitter was on time and friendly”

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Posted 3 years ago

“The guy installing was great.”

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Posted 3 years ago

“Fast, easy and effective service.”

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Posted 3 years ago

“Booked and installed within a week. Fitter was friendly and competent completing the job in around 2 hours. Main issue was the online form to complete. It took around 2 hrs as we had to reduce image size due to the limited upload capacity, in doing so we had to start the form from scratch!”

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Posted 3 years ago

“Smooth process. Very efficient Engineer”

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Posted 3 years ago

“Booking process was a nightmare. Installation, was fantastic”

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Posted 3 years ago

“Utterly awful. Avoid. Had an installation. It has never worked. The app does not work. I have rung customer services and emailed several times. They don't care. They are making out it's not their fault when they did the installation. Disgraceful service.”

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Posted 3 years ago

“very simple process”

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Posted 3 years ago

“After a shaky start trying to complete the online survey form the PodPoint team resolved the issue very quickly and arranged the installation the next day. Overall what could have been a difficult situation was made very easy and I am delighted with my PodPoint. Thank you”

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Posted 3 years ago

“The install engineer was very helpful. We both struggled with the scheduling which in the end the engineer had to get turned off as I could not do this using the app. Not all of us wish to charge overnight out of peak times!!!!!!!”

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Posted 3 years ago

“The handling of my order and the process of installation was simply unacceptable. It took over 10 months to finally install the Pod Point charger and a large part was the poor customer service I was given between the aborted first installation and the work finally being carried out last week. A clear lack of advice, the lack of support given and the lack of urgency from the pod-point team, contributed to a process that dragged on and on, and where I had to effectively project manage the situation myself. I ended up £200-300 out of pocket for unforeseen electrical work issues that were not appropriately pointed out in the initial work assessment. However, I want to add that when new members of Pod Point finally took control over the situation, I was advised by Alexander that the process finally was concluded and the engineer was sent to install on the 2nd attempt - both were excellent. Thank you to both Alexander & the engineer on the day for efficient, courtesy and excellent service. Unfortunately, this was 10 months too late and I cannot rate the experience any higher than the 'very poor'.”

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Posted 3 years ago

“Very poor finish. Also the installer left without the pod connecting to my app - so I have a charger but it isn't connected to my app. I emailed support 2 days ago but haven't had a response!”

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Posted 3 years ago

“Straight forward process from initial enquiry to install. Very professional from Stella and installer.”

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Posted 3 years ago

“The engineer was on time, and although clearly thorough was very efficient as well. The whole process took about 2 hours, so no complaints here.”

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Posted 3 years ago

“The second installation appointment was very good, very informative and very helpful”

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Posted 3 years ago

“I was pre warned that the booking process would be poor & the person who warned me wasn’t wrong. After sending additional photos for installation and chasing a date the team denied receiving them until I gave them the exact time the email was sent and then they found them!! I then booked a date & then unfortunately the person didn’t arrive in the time slot allocated. After a difficult conversation with the customer care team who then reported the computer had no record of my previous telephone call booking the slot (again I supplied them with a screen shot of the time & length of telephone call) they agreed to rebook it for the same day. The gentleman who came was excellent. Really efficient & polite; he was about to restore my faith in Podpoint until I used to app. Now reading reviews about the app I also see more issues ahead. I am still unable to use the app but customer care don’t really care. Wouldn’t recommend them but would recommend the installation gentleman.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,124 reviews