The handling of my order and the process of installation was simply unacceptable. It took over 10 months to finally install the Pod Point charger and a large part was the poor customer service I was given between the aborted first installation and the work finally being carried out last week. A clear lack of advice, the lack of support given and the lack of urgency from the pod-point team, contributed to a process that dragged on and on, and where I had to effectively project manage the situation myself. I ended up £200-300 out of pocket for unforeseen electrical work issues that were not appropriately pointed out in the initial work assessment. However, I want to add that when new members of Pod Point finally took control over the situation, I was advised by Alexander that the process finally was concluded and the engineer was sent to install on the 2nd attempt - both were excellent. Thank you to both Alexander & the engineer on the day for efficient, courtesy and excellent service. Unfortunately, this was 10 months too late and I cannot rate the experience any higher than the 'very poor'.