Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking process was not transparent - there were so many requests for different information and then charges for hidden extras such as 'Regulator recommended' surge protection. The standard installation doesn't cover much at all so be prepared to pay extra. The customer service representative displayed no interest, empathy or soft skills and left me feeling devalued. On the day however, the installer was friendly, helpful and professional and worked with us to install the charger in a convenient location, with very minimal disruption.”

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Posted 1 year ago

“Very fast installation slot, installer was considerate, helpful, knowledgable and extremely informative, would definitely recommend.”

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Posted 1 year ago

“The installer was here when scheduled, he explained the installation process well and has completed a very tidy installation, delighted with how it all looks. The demostartion of how the charger will be used was well explained and covered everything too. Excellent service from the installer. My only negative from my overall experience was early communication on arranging a date for installation.”

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Posted 1 year ago

“Pleasant installer”

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Posted 1 year ago

“Very good customer service and explained everything to me.”

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Posted 1 year ago

“Excellent. There was a slight delay. However, the car had arrived much quicker than anticipated and the installation area was slightly complex.”

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Posted 1 year ago

“Great service and Haydn was a fantastic fitter”

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Posted 1 year ago

“Very happy with pod point from start to finish it’s been very easy to organise and Over the moon with the work Matt Lofthouse carried out, his work was to a very high standard very helpful explaining everything how it works.”

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Posted 1 year ago

“The guy was very polite and even finished off some rednering to make good the wall after the old chatger was removed.”

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Posted 1 year ago

“Good communication. Everything explained.”

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Posted 1 year ago

“Installation very efficient”

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Posted 1 year ago

“Very effiecient and quick the charging point i simple to use and engineer was brilliant”

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Posted 1 year ago

“The podpoint engineer Carl Gibbs was friendly and efficient installing our charger, he also demonstrated the charger to us and cleaned up afterwards, all in all very good service”

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Posted 1 year ago

“Helpful service . Installer very efficient”

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Posted 1 year ago

“Excellent service from the pod point fitter Haydn very friendly and explained everything.”

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Posted 1 year ago

“Rowan was brilliant friendly and showed us everything , he saved our lives as he also noticed we had a gas leak! Utilities came.out as he was there and fixed the pipe love the new charger very neat and tidy job brilliant service thank you”

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Posted 1 year ago

“Booking was easy, surveyed, and installed on the same day. Installer eddy Howard was polite, friendly, and helpful.”

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Posted 1 year ago

“Excellent service and end to end process was simple. Installer Craig Burt fully explained the install stages and offered hints and tips on Ev life.”

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Posted 1 year ago

“My Pod Point was Installed the week after ordering which was much quicker than I was expecting. On the day, installation was pretty slick & pod was immediately up & running. App is helpful & easy to use. So far, really impressed with sales & installation.”

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Posted 1 year ago

“My experience of podpoint from order through to installation was a pleasant experience.”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews