Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Craig was really helpful and explained things in a way a layman can understand. He was also patient enough to talk me through the jargon!”

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Posted 1 year ago

“Really Quick Look’s tidy very pleased”

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Posted 1 year ago

“Very easy install, freindly installer Perfect !!”

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Posted 1 year ago

“Hi, I would have rated this excellent had it not been for the first installer who came and clearly did not want to install it and went away. Denroy who came the 2nd time was excellent and I highly recommend requesting him if possible.”

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Posted 1 year ago

“Very good service good product does what it says on the tin”

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Posted 1 year ago

“Quick, tidy, informative.”

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Posted 1 year ago

“Great experience and went as far as suggesting a better install location.”

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Posted 1 year ago

“Excellent service Mark was first class, explained everything in detail. Very friendly and cleaned up after installation, which was very neatly installed.thank you.”

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Posted 1 year ago

“Everything went smooth, from the moment I have called them to buy the unit to when I shook hands with the technician after he finished installing the pod point. Highly recommended.”

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Posted 1 year ago

“Excellent service. The engineer was excellent explaining all you need to know and excellent fitting and very tidy. I would highly recommend.”

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Posted 1 year ago

“Very quick installation, all went very well.”

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Posted 1 year ago

“Seamless installation”

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Posted 1 year ago

“Easy ordering process, good communication once the order was placed with Molly getting all necessary extra info. Installation was great, Rowan was really helpful, neat and quick, he explained every step and decision clearly.”

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Posted 1 year ago

“Installation was very quick and installer was very helpful”

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Posted 1 year ago

“Excellent installation today , polite , personable , respectful installer (Eddy) . Quick install and no mess after …explained how it all worked !! Very happy”

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Posted 1 year ago

“Did a lot of comparisons and research into EV home chargers and landed on Pod Point. So glad I did. They were competitive in terms of pricing but the unit itself had great customer reviews. Pod Point also have me an extra £100 off the overall price which was pretty much the clincher. Once ordered, I was contacted with an installation date which was only a few days. I was then contacted a day or so later to say they had a cancellation in the area so could have it put it the next day. Overall great experience so far. Easy to order, competitive price, nice looking unit, good app, good customer service, friendly installer who did everything including connecting it to the wifi. Couldn't recommend enough.”

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Posted 1 year ago

“Very quick at fitting”

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Posted 1 year ago

“I found the staff at pod point to be generally helpful and response to enquiries. The process of ordering and booking the installation was easy to navigate and phone calls were answered quickly. My only disappointment was on the day of installation when I discovered the time of my installation had been changed from morning to afternoon with no consultation or notification, I discovered from the "track your installer" link; I was then informed the installer had car issues and the date for installation had to be changed, fortunately when I raised concern about this and having waited some weeks already for the appointment, an alternative installer was able to be booked and complete the installation in the afternoon. The installation itself was easy and took about 90mins in total. The area was left clean and tidy. I was taken through how the pod worked and the set up was completed for me. Despite the issue on the day I would recommend Pod Point to others.”

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Posted 1 year ago

“Installation was very good couldn’t fault the engineer. However since my charger has stopped working and it took 6 emails back and forth to arrange an engineer, 2 weeks I have to wait. £30 help with charging after asking. However it’s cost over £200 now. Day of engineer coming 15 mins from deadline. No engineer unfortunately. Rebook eventually another 2 weeks just not good enough. I wish I had used another supplier. Awful response from them”

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Posted 1 year ago

“Excellent in all respects. I had to leave the electrician for a short while almost at the point of completion to pick the kids up from school, he waited without complaint and even swept up the garage after a previous electrician who had carried out unrelated work!!!”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews